After going in and talking to staff regarding removing dye and working into a natural grey the owner Michael brought his granddaughter Bella into this and with the way she spoke I asked her several times is this something she was experienced in and if she felt comfortable and confident enough to do this she said yes. I went in for a color test strips and Bella stated the color was lifting very well so an appointment was scheduled for 12/27/24. I arrived today excited for my appointment to begin the color removal and Bella tells me there was a call off of another colorist and I said no problem at all. I sit in the chair and Bella as she did when I first met her starts again with issues - not a positive word left this child's lips - I said I did not like the rusty orange color in the picture she showed me. As she literally raised her voice and became argumentative with me I AGAIN asked her if she felt she was capable of doing this as I did the first time I met her and she starts saying I don't think what I do is going to make you happy...
She acted like a spoiled gen Z child getting loud and insulting, I took the cape off and got up from the chair and she yells "give me my towel!" THEN PROCEEDS TO SNATCH THE DAMN TOWEL OFF OF MY NECK!!! It was made clear that Bella does not have the experience, talent, or maturity to provide any kind of services to the public. As for her grandfather who said NOTHING and allowed his granddaughter to behave in such a way shows his lack of professionalism as well let her destroy his legacy. My money will be well spent at a PROFESSIONAL salon with a PROFESSIONAL stylist!! read more