Just moved to Buffalo this week, and it looks like I've found my new waxing salon!! Therese was so…read morewarm in welcoming me via phone and got me scheduled in for a same-day appt. High vibes and a goddess-like experience with amazing Kiki

Great place and reasonable prices the owner was pleasant and made me feel welcomed from the get…read morego!

I got a brazilian wax yesterday and the waxer was very nice and she seemed worried because I was in…read morea lot of pain (I bled a little as well after certain strips) and told me that we could stop at any time. There were a few hairs on the top that wouldn't pull and I told her it was okay and that we could just stop. When I got home, I noticed so much hair in other areas, I have at least 20% of my hair still left over and honestly I'm pretty upset that I even paid for this service because I've had brazilian waxes in the past and I've ALWAYS left with no hair leftover. I have NEVER cried after a wax appointment from disappointment until last night, I only got this wax because I'm going on vacation for my birthday in literally the next 24 hours and I knew I was gonna get in the pool at my hotel but had I known I would be leaving like this, I would've just shaved and saved my money. Again, she was a very nice girl but it looks like i'm ready for a 3-4 weeks touch-up and not like i just got a FRESH wax. I can't even come by to get a touch-up because I have work all day today and then I have to get my nails done after. Is there any way I can get a refund or at least a partial refund?

I like the service, they are always professional. The center always looks nice and clean. The only…read morebad part is they have a high turnover rate.

Alexis is THE BEST! She is so professional and kind. She is very thorough and does a fantastic job!…read moreNo hair gets left behind :) very clean and her wax studio is decorated so cute always! 10/10 recommend!

I've been going to Alexis for a while now, and I can't recommend this salon enough. The atmosphere…read moreis so welcoming, and I always feel comfortable during my appointments. The waxing is done with such care and precision--the results are always smooth and last longer than I've experienced elsewhere. It's clear that she really knows what she's doing. If you're looking for a place where you can trust the quality and feel at ease, this is it. Definitely worth a visit

Sunita threaded my eyebrows this morning ! Wonderful job! I…read morealready have my next monthly appointment set up, as she recommended monthly visits for me. On time , fairly quick, easy access from their parking lot. I highly recommend the salon!

Rushed and did not follow my request. I was left with one eyebrow arched and the other not, and…read morewhen I asked about it, I was met with a complete attitude. The customer service was disappointing, and I did not feel listened to or treated professionally.

What an incredible experience! I had my eyebrows shaped, and waxed, as well as my lip line and…read moreLeeann and Clarissa did an outstanding job! Very professional and artistic. Beautiful facility!

Checked out brow queen and it did not disappoint! The lobby felt super clean and they provided a…read moreton of snacks and drinks while waiting. Sam was my waxer and did an awesome job making sure I was going to get exactly what I wanted out of my service. I haven't had my brows waxed in years and she made me feel super comfortable. The environment felt so clean and new I was shocked they've been there for a few years! Can't wait to check them out again!

Special, one of a kind place, excellent service, immaculately clean. Crista found all the best…read morecolors for my makeup. Highly recommended!

I started coming here for waxes and recently began getting facials here as well. I see Allison, but…read morefriends of mine see Christa and Emily and from what I hear, they're all very good. They're doing a great job with COVID protocols. You wait outside or in your car until called to come in, so that you're the only one in the main area during check in and check out. You have your temp taken and asked to sanitize your hands (or wash at the sink) before getting started. It's too soon to really report on overall changes to my skin's conditions, but my facial was thorough and relaxing, and my skin was positively glowing when I left. I don't say that lightly. Allison made a lot of great recommendations, and I picked up a hydrating serum there based on her recommendations. It's a calm, relaxing atmosphere and I feel comfortable and confident there. I'm a client for life!

I have been going to Preeti's Orangic Spa for facials for close to 10 years now. Preeti does a…read morewonderful job. It's so relaxing and comfortable. I love going after work. Sometimes I feel I nod off, that's how relaxed I get. She makes suggestions as to what facials to get and pays attention to your skin. She usually runs specials each month, so you can try different facials. Your skin will feel like silk when done. I can't say enough about Preeti's Organic Spa.

This is my favorite place to go to get a facial!! Preeti takes her time, she really addresses any…read moreissues that she notices in my skin and focuses on making sure thar I am getting the right one. She is also one of the nicest people I know. She really cares about her clients and her spa is always clean and comfortable. Ps, My favorite one to get is the aryuvedic facial.

Booked my first brazilian appointment here and found out my schedule was changed the night before…read more Called Anna and she was understanding and let me book with Illiana for a later time slot. This is the best Brazilian I've had since moving to Buffalo and the space is cute and relaxing. The last couple I've had at another place is just rushed and always leave hair behind. I could tell Illiana has great technique and attention to detail! We had such a great convo too. The appointment did not feel rushed at all and when the tweezers came out I knew it was gunna be a great result! Can't wait to book my next appointment again with her!!!

Anna was welcoming and professional. She was on time for our appointment - no waiting. She was…read moreknowledgeable and provided my service with care. Great place for confidently giving as a gift card for someone you love. Thank you, Anna!

This is my 2nd review for The W Spa --- I just cannot say enough good things!…read more When I find a place where the services are not only phenomenal but the customer service is out of this world as well, I just have to share. I've been a regular customer for 10+ years and have loved watching their business grow. I regularly see Kim W. for eyebrow waxing and she is so talented---a true artist! She always makes me feel comfortable, beautiful and happy. I look forward to my appointments with her not just because of how it makes me look but because I love just chatting with her! I've also tried the 'lash lift' with Kim and love it, I couldn't believe the difference it made. Last week I had my very first facial ever with Kim and I was totally blown away, as soon as it was over I was thinking of wanting to book another appointment. I did have a very slight problem and could not have asked for a more professional, courteous and caring resolution. I have found that you find out the true 'core beliefs' of a business when something doesn't go as expected and The W Spa has once again proven to me that they truly care about their customers. That kind of experience only reinforces my love and loyalty for them. Today I had a 90 minute deep tissue massage with Lisa Jo and I left feeling amazing. Lisa Jo is such a kind person, so genuine and caring and her massages are out of this world. Worth every penny! I also look forward to seeing Lisa Jo simply because she is so wonderful to talk with. I have compared their prices to other places and while I think some things are a bit more expensive there, I have found it to be worth it. The spa is beautiful, peaceful and immaculate. Everyone at The W Spa is friendly, kind and so very talented. Give them a try, you won't regret it!

Relaxing experience…read more I had a spring facial : this was delightful! I felt refreshed and rejuvenated! I also got a massage which left me wishing for more. I asked for more pressure but didn't receive it. I'd say it was a pleasant experience but if you're looking for deep tissue or pressure release this likely isn't the place. Beautiful facility and friendly staff

Great business filled with many thoughtful touches. Got a massage and cupping from Jackie and have…read moreto say it was one of my best massages ever. Two days later and my shoulders still feel two inches lower. Jackie checked in frequently to gauge my comfort level but didn't talk nonstop. She did a lot to make sure I was comfortable.

Fantastic experience EVERY time and compliments to the whole staff! Five stars to Mary Kate! She…read moreis very talented and thoughtful. I look forward to every appointment. Sue G.