I had a bad experience in this salon. I got a Groupon on January for its services, really hard to get an open spot for an appointment. When I finally got something that would work, (3 months after buying the groupon)... I went to my appointment and nobody show up. Then I called the phone number of the stylist and she did not pick up, then I called a phone number on the door and the owner (Michelle) of the studio told me that the stylist (Julene) for the groupon does not work that day and that I couldn't possible had an appointment. I told her that I had an appointment for that day and hour. Then she told me, that she was going to be there in an hour but she wouldn't do my hair!! That I needed to keep calling the other lady. While I was talking with her, the stylist for the groupon called and left a voicemail saying that her son was very sick and that she spent the whole night at the ER and she needed to reschedule my appointment. I would had believe it if I had not talk with the owner of the studio first. I asked for my money back. Very back customer service from both of them.
IN A FEW WORDS: Owner of the salon: mean person, telling me that I did not have an appointment and she did not care to help me. The stylist doing the groupon did not called to cancel/reschedule the appointment when she knew she was not working that day. read more