I respect Kelly's skill for certain hair colored customers but NOT ON BRUNETTE ones. Or maybe she was tired from her weekends and i am the unlucky one. ALL TH BRUNETTES, DO NOT GET YOUR HAIR DONE from her...
1. I made an appointment today for a balayage hair style. She charged me for a balayage hairstyle but in fact, she performed highlights on my hair.
2. Speaking of which, she was supposed to color new root hair based off my previously colored hair then highlight it with the light golden/blonde hair. She insisted that the girl in the photo has natural brown hair. THAT'S NOT TRUE MAN. She had her black hair and dyed her entire hair with the golden brown and then highlighted or or balayage whatever to make the look. Regardless, Kelly kept insisting that she is right.
3. Speaking of her insisting, I initially considered our miscommunication natural, so i suggested her if there will be another way to accomplish the hair look i wanted after her highlights. She said "no it would be really hard", like my opinion did not matter. So i said, we will see it at the end since she is the professional stylist.
4. The highlights did not turn out not even lighter than my existing hair color thats been dyed two years ago.
When i had my hair dyed, it took the previous stylist to dye it "brown" no more than an 1hour. KELLY took around 2hours to do the "highlights". So, I am so confused why it took her two hours to get the result like this.
5. Other than the performance, she was not around me for about 30-40mins so it was like the "dead" time for me to realize that it is going to be not even close to what i wanted when i walked in to this hair salon. I dont need somebody to babysit me-i just wanted to express my concern because i realized that she was only highlighting my hair.
6. She did not explain anything she was about to do. She did not even question or confirmed what i wanted. She did not communicate that much almost until the end which was quite awkward for me
It is really shameful that she did not want to take any responsibility to help me satisfy not even close to 50%. I told her i like how she did my hair but frankly, i did not ask for this hair.
All I WANTED FROM KELLY who i thought was a skillful stylist was to either help me walk out of the door with satisfaction or charge me less for the mistake she made for not understanding her customer's need. I was ready to pay for the listed price for her as long as she explained and guided me through the appointment.
I got a multiple response from Studio K review and i dont think they are quite interested in really understanding their customer's needs. All she explained to me for that 2.5hrs about the hair was literally, "okay.", "what do you want?", "i cannot promise you". But she did not give me any single solutions or a guidance on how to look like what I wished. Very ARROGANT and VERY CARELESS.
i had to come back on Yelp on 25th of March, and I am still unhappy with my hair and thanks to her unprofessionalism. Lol. Just make sure to go to her when she is in a good mood to get nice hair.
27th of March.
I am still very unhappy with her lack of communication with me and her performance. Moreover, her lack of resolution.
Paid $150 for Balayage (in fact she did highlights) read more