I just got my permanent eyeliner (top and bottom) and permanent lipliner done at Studio 11 by the lovely owner, Ann. Although it is the first day and I'm a bit swollen, I can already tell that it's beautiful and exactly what I wanted! :) She patiently helped me select the right lip liner color to achieve the natural but enhanced look I was going after. Ann also remembered that I prefer my eyeliner a bit wider on the outer edges of both my top and bottom lids. She regularly checked in with me to see how I was doing and would pause to hand me a mirror to ensure we achieved the look I wanted. I love the outcome and I'm looking forward to stoping by Studio 11 again for my FREE TOUCH UPs (totally included, which is amazing). Also, I want to send a shoutout for the great deals they offer on the various days of the week! Check them out ;) ; Thursdays has a deal on facials which I shall definitely be taking advantage of. read more

Becky once again performed magic taking my long locks to the sassy style I get so many compliments on! I needed a lift after some facial cancer surgery and she was prescription I needed! Always tremendous service and a welcoming environment there. Thank you! read more

Studio 11 Salon & Day Spa - Hair Salons Near Me - Cicero, New York

Heather is great- easy to talk to great with cut and color I would recommend to all my friends

Yes! Great friendly staff, great reviews and right on Route 11 for easy access. I really enjoy the massages, and Ann always gives me a great cut! read more

Devastated seems to be an understatement. I recently moved to the Syracuse area and was really nervous and hesitant about finding a new hairstylist. Turns out, my anxiety was a warning. I meticulously researched the perfect place, checking reviews, making sure that they had someone who could treat my hair type. (for reference, I have added pictures of my hair before I went into the salon. They're a bit older, but show my curl pattern) Then, I found this place. Perfect in theory! 4.9 stars with many reviews, and someone who has knowledge on wavy/curly hair! Too good to be true, and that was right. I went in on 04/11/2025, hoping to get a trim. I met with Faith, and she went through and I thought everything was okay, while cutting my hair. I wasn't able to properly see because I am legally blind, but I was excited. The website said she specialized in curly hair and they have good ratings. But, then she started blow-drying my hair, without asking if I wanted that. Red flag number one. She didn't use a diffuser or put in any curl cream or mousse. Red flag number two. After my hair was blow-dried straight she started cutting a little bit more. Red flag number three. At this point, I'm freaking out a little bit, but I'm trusting her. And then, she finished and I put on my glasses. I'm trying to grin and bare it, just because I know that she put time and effort into this. But, it's not what I asked for. I asked for a trim, and I have a whole new cut. When she asked if I had any questions, I asked how this cut would look when my hair curls up. She seemed confused and shocked. Red flag number four. She responded with something along the lines of "I didn't realize you had curly hair, I didn't even seen the pattern, and I usually recognize them pretty quick" Now I'm definitely freaking out. She didn't cut to compliment my curl, she cut my hair like it was straight. I'm trying not to burst into tears. As she's trying to reassure me that it will look okay, she also mentions I have a few cowlicks. Cowlicks that weren't cut properly and are now sticking up. I pay, I leave, I'm freaking out. The more I look in the mirror, the more uneven my hair looks. The more I realize how much this cut has butchered my hair. Hair that I have worked really hard to grow out. I tried to smooth it down, see if maybe pushing it down will help. It makes me realize how uneven it really is. Faith seemed really nice, and she probably is knowledgeable with curls. I've read the reviews, they rant and rave about her. And I understand that people have off days. But, this off day has turned into a huge insecurity for me. I have a baby shower to attend tomorrow, my anniversary date on Sunday, and a new job on Monday. I'm embarrassed to go out. I'm terrified of people seeing this cut. What was supposed to be a fresh start turned out to be a nightmare. The pictures with blue hair are to show my curl pattern, and how obvious it is, and the photos without the blue are the cut I recieved at Studio 11 from Faith. read more

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Becky, cut and colored my hair to perfection. She gave me some ideas and we went with them. Highly recommend her.

Friendly, attentive staff; knowledgeable and talented beauticians. I've been going to this salon for years because the service is so good. From hair color to massages & facials- the range of services is great! read more

I love the staff and quality of the products they use and how well educated they are on the newest trends ! My hair always looks amazing!

I travel quite often, so I tend to leave my hair care to a last priority. Stephanie Ariana was wonderful, I didn't have an appointment and was willing to come back when they had a opening. She was able to fit me right in, making me feel right at home. They also have sulfate free products, they ask you questions about what you're looking for, actively listening and are reasonably priced. read more

Salon is really cute. Treatment went well. I'm not much of a talker but I think the beauty tech could've communicated a little when there was an abrupt change during the facial. The room was cold and the tech had cold hands. I would've benefited from a round pillow under my knees, they felt a bit hyperextended at the end. The warm towels used to wipe my face were being flopped on the floor, this wasn't affecting my facial directly and I understand that they get washed...but is this standard procedure? In general, it was small details that kept me from giving it 5 stars. read more

The lady I had was nice but did an awful job cutting my hair I went in there asking for a trim and she cut off 75% of my hair I don't know if they are only good with women's hair but from my experience they are awful with men's hair and don't know what a short trim is read more

Had my eyebrows micro bladed and 3 touch ups and you still can't tell I had my eyebrows micro bladed. I have to pencil them in every day! Ann is very nice and wanted me to come in again for a 5th time but I can't stand to sit there over an hour again. (It doesn't feel that great!) Just frustrating to pay so much and tip each time and ask for half of a refund back and her to say no! Not good business at all. I have checked with other salons and this isn't normal. Word of mouth goes along way. To keep wasting my time and hers, is ridiculous! Not happy! My friend also went there and her pigment is off completely as well. Obviously something is wrong here! read more

Great haircut, very affordable. And quick! I don't usually like to go through the whole ordeal of the shampoo, cut and blow dry; Marie just wet my hair, cut it, put some yummy smelling product in it and I was on my way to let my hair dry naturally. I'll be back! read more

This is were I get the best service. Love my hairdresser Marie she is amazing and so darn sweet. Love my color and cut every time. I have been going for massages now and I have to say Stephanie is the best. She asks me what I needed and delivered. The best massage ever. The owner Ann is top notch customer service of a very successful and beautiful salon. Congratulations! If your looking for the best, look no further Studio 11. Is it!! read more

Ann the own is always accommodating and does an amazing job whatever you come in for. Shop is beautifully cleaned and spotless. Employees are friendly and helpful. Prices are affordable and fair. I have been coming here for years and will never change salons ! read more

I have been here for a deep tissue massage twice.. It was terrific! Danielle is a wonderful massage therapist and I would highly recommend you coming to see her for a deep tissue. She explains everything thoroughly and is very caring . She even showed me stretches that I need to do to help my back. You won't regret for a moment coming here for a deep tissue or for requesting her to give you one! I'm already booking my next appointment in 4 weeks!! read more

Kristen did my shellac mani. Finally after trying a number of places I find the diamond in the rough! On a Groupon too!!! Not sure what drugs the other reviewer was on, but looks nothing like a bar inside or out. I will definitely go back to Kristen and I might check out a massage after the great comments I overheard last night. read more

Erica cut my hair and is helping me through the process of repairing it. Always a great experience at Studio 11.

I received a package of 6 facials as a gift, purchased at the salon. At the first appt. my services were performed by an aesthetician who smelled like she had scrubbed up in a dirty ashtray. It was completely nauseating. The next 2 appts were done by Rayna, who was truly wonderful. Unfortunately, I will not be going back. After using only 3 of the six purchased, and being told that the services did NOT expire, the owner changed her mind. In fairness to her, it had been quite awhile since I was in last. Still, their record keeping is a mess. It took days for her to locate any info only to call me and tell me that she did not intend to honor my remaining services. The fact that this salon seems to have an unending Groupon engagement, should have been a red flag, constantly trying to lure in new clients using discounted services instead of offering a customer experience that makes people want to return. read more

I went this past week to get permanent makeup, (eyebrows) done. I had it done before at another salon and this service was by far superior! Not only do they look fantastic (which is amazing!) But there was no pain. At my other salon visit, even tho there was a pain free ointment, it was painful and this time none!! Bonus! Just goes to show you beauty doesn't need to be painful.... lol. I highly recommend!!!! read more

These ladies are all very friendly, every stylist in the place! Marie did an AMAZING job on my hair! It was exactly what I asked for. The prices are great and the salon is beautiful!! read more

Heather is such an awesome hair stylist. She always gives me exactly what I ask for! I won't be going to anyone else as long as she is around! All of the other girls are also just as friendly even with all the Covid precautions they are pleasant and upbeat. read more

Erica is always amazing and knows exactly what I'm looking for even when I cant describe it and am not sure! Always very personable and professional! read more

My hair color was a disaster. While I was offered the opportunity to come back for 'touch up' there was no way I was letting Heather touch my hair again. I asked for blonde highlights and after 3 hours in the chair, I had to stop the madness....just spent $190 at another salon to fix the mess of blue and orange hair and am happily my highlighted blonde as I had requested from Studio 11. Too bad, as nice folks at salon. read more

Great experience and great service! I wanna go back again :) the staff was very friendly and also very qualified

Worst salon and customer service EVER!!! Especially the owner. They ruined my hair and acted horribly when I told them I wasnt happy. Dont make the mistake I made and get anything done here. the staff is about as knowledgable and experienced as supercuts. HORRIBLE read more

I stopped in Studio 11 for a haircut without an appointment and they got me right in. Was very happy with the haircut the stylist (Ann) gave me. All the stylist were courteous and friendly. While there I realized the also do massages for a great price, 3 for $120 which I bought on the spot. I scheduled a massage for the next day and was very happy with the job the massage therapist (Getta) did. I've had many massages and this one rated close if not at the top of my list. read more

Heather, Marie, and Ann--these women and more. They are the best service in New York. I'm so grateful to continue to see them for over 7 years. This salon is the best place I ever discovered. read more

I only went here because someone gave me a groupon for a massage and I most likely will not go back. The place is not too appealing from the outside and the inside isn't the nicest either. It was pretty busy when I went and it was really loud inside. The massage room was not the nicest either. It was very empty and plain and I kept just felling like it was dirty or something. The room also must have been next to a break room or supply closet because I heard a tot of talking/laughter and sounds like boxes being thrown around during my massage. On the plus side, Alicia, the girl who did my massage was really great. read more

I wanted to buy my mom a massage and facial for Christmas that we could do together. I live in Arizona and had a difficult time finding such a package. When I called Studio 11, I spoke with the owner and she was amazing. She completely helped me out and mailed the unnamed letter to my home, so it was waiting for me to wrap when I flew in from AZ. We just left there and we couldn't be happier or more relaxed. WONDERFUL EXPERIENCE!!!!! Planning on going there the next time I come home. read more

This place is absolutely fantastic. Affordable yet professional. The girls are very nice. Haven't had a massage yet but family members have, and said it was amazing. I don't trust anyone else to cut my hair. read more

I like this place. I found out about it on groupon,, its not the most glamorous looking place, but its not dirty. Its a clean salon, they've got great deals... And if you don't want to pay way too much for salon services then this is the place to go. Everyone there is really nice and they really care about their customers. They've got all kinds of special deals and it would be very difficult to have a bad experience there. Don't listen to the other review. For the price you pay, you get stellar service. read more

HORRIFYING EXPERIENCE. I was new to the area and came here for a Brazilian wax before a vacation. I had to pay for the service before I even got it (last time I ever agree to that). The woman who did the wax was so unprofessional and had no idea what she was doing. I had to explain to her what a Brazilian wax was after she completely messed it up. She used the wrong wax twice and then admitted that they actually did not have the right kind of wax for body waxing. At one point she used too much wax and got it stuck to my skin. She finally ripped it off which left my skin bleeding and bruised, and she STILL missed a huge section. I was so traumatized that I complained to the woman in front who was so rude. She would not refund my money but would give me a gift card for the salon, like I would ever go back there. My skin had huge black bruises for weeks after and was in a lot of pain. I even ended up going to my doctor to make sure that no real damage had been done, as the bruising was so bad. Needless to say I was too embarrassed to go swimming on my vacation. I would not recommend this place to anyone. They are rude, unprofessional, and unqualified to do some of the services they offer and charge a lot of money for. read more

avoid at all costs, they never run on time, you are left waiting even if you have an appointment time. you get what you pay for and now i will spend hundreds of dollars on fixing a color that is not even close to what i asked for. read more