Within the first month of ownership, my vehicle experienced a mechanical failure and was brought to…read moreBlue Knob immediately. They were unable to diagnose or repair the issue in-house and subsequently sent the vehicle to the nearest dealership. At the time, I was expected to work near Detroit, which became impossible due to the breakdown. I was provided a loaner vehicle--a Chevy Impala with worn tires during winter conditions--despite the possibility that I could be required to drive several hours on short notice. For several days, I received no updates regarding the status or location of my vehicle. After initiating multiple follow-ups, I was repeatedly told, "I don't know," until I escalated the issue to management. Matt, the manager, was professional and communicative and ultimately confirmed where the vehicle had been sent. I had a safe in the trunk of my vehicle containing valuable items. Unfortunately, I was unable to retrieve them because I was unaware of the vehicle's whereabouts. To avoid further delays, I personally contacted the dealership and received clear information within minutes--something Blue Knob had been unable to provide after multiple days. By that point, the condition of the loaner vehicle required new tires for basic safety during a 5-6 hour drive. Once my vehicle was finally repaired, I was still required to wait for Blue Knob to retrieve it before I could do the same. During my visit to the service center, I overheard staff making disrespectful remarks regarding my request for safe tires on the loaner vehicle, among other comments. I was also informed that I should not have contacted the dealership directly and instead should have waited 3-5 business days for updates through Blue Knob. While Blue Knob presents itself as highly corporate and professional, internal communication and customer treatment do not reflect those standards. Clients should be aware that concerns regarding safety and timely communication may be met with dismissal rather than support.

Excellent service. Sales staff was awesome. Prices are absolutely reasonable. They don't play the…read moredealership "price game". The price is on the vehicle and they stick with it. Excellent place to buy a car as they do not stock cars in garbage condition.

My husband and I were to the point of test driving Toyota RAV vs Honda CRV. As we did the research…read moreand both claim longevit. We had tested Toyota the hour before then we went to Altoona Honda to test drive the CRV-both of us found the CRV more comfortable. Our salesperson Ken Lingenfelter was non pressure sales and pointed out that if our goal was to have warranty and longevity we might not just consider new but consider A Certified CRV which would have great warranty and be less monies. He then dug out a Certified CRV that was in the third row in a sea of cars -only 9900 miles on the odometer and certified warranty that covered the car till 2031. Our plan to just test drive end up with us moving up 3 years from 2021 Tucson which had started giving us trouble to an almost brand new CRV! Ken gave great options and we drove away in our new CRV! Hoping to get the longevity Honda boasts about!

Second time in a row purchasing a vehicle from Altoona Honda. Always the best experience. Ken…read moreLingenfelter was our salesman. Great conversation and laughs. Made buying a car stress-free. Tim Park handled our paperwork and lots of laughs w/him as well. He also keeps all that signing rolling but explains the paperwork also. Managers are always pleasant to work with. Taking vehicle for service is always a reasonable wait and has a great waiting area. Service team is always greeting w/a smile.

My story begins with my 30 year old daughter borrowing my beloved '92 Honda Accord and making a…read moreleft hand turn right into the driver's side of an oncoming van. Fortunately drivers and passenger sustained nothing more than minor injuries. Unfortunately my beater took the autobahn to automotive heaven. That's when I began perusing the ads in search of a used car with a reasonable asking price --- that is, not several hundred dollars or even thousands above the kbb value. I found Keywest Automart on Craigslist after calling about one of their ads. When I spoke with Don, he answered my questions directly without giving me a spiel. I asked for a VIN so I could run a CarFax report and he offered to run it for me. Once at the dealership, he handed me the keys and told me to take it for a test ride. I appreciated his honesty in describing my 2001 Honda just as it is and making our transaction go as smoothly as possible. It drives like a dream and I feel like I got a great deal!

I stopped in shopping for used cars. The staff did not seem to want to spend time with someone…read moreshopping for a used car. They showed me one on their computer that I wanted to look at but then couldn't find it on the lot. They then said that it was getting painted. I went back and forth on text messages waiting for the car to be available to see and after multiple days I was told it would be in the next morning. I let the salesperson know that I was coming in to see the car the next morning. Then the I got a message that the car became available the night before and they sold it. VERY UNPERFESSIONAL I have done business at the Blaise Alexander in State College and never had a problem. I will never go back to the one in Altoona, it is poorly run. I then went to another dealer and purchased 2 cars for my kids.

This place has the worst service center I've ever been to. They wrecked my truck. Then charged me…read morefor service I didn't even need. Do not ever go get your vehicle fixed there!

I would highly recommend Ed's Auto! He has over 40 years experience and explains everything so I…read morecan understand. He's very honest and try's to save you money where he can. I've been to his garage several times over the last year, and I have been very happy with his work.

Ed was very thorough with my vehicle and took the time to explain what fixes were required and why…read more Pricing was good and the service was great! He will definitely be seeing my car again!

This review is for service only. I brought my car to the service station to be worked on but they…read morewere backlogged with other vehicles. I was able to get a hold of the service manager and explain that I was stranded for several days being out-of-town and needed to have my vehicle worked on as soon as possible. The service manager told me to bring my vehicle in and was seen right away. Great customer service and professionalism among the staff and technicians. As far as their sales department, I walked across to test drive a vehicle and speak briefly with their sales folks and manager. Typical sales department, getting down in the trenches and negotiating. I worked with Chris, exceptional sales rep--wasn't trying to work me and very hands off, something you would expect from a higher end dealership such as: BMW, Lexus, Audi, etc. Overall, highly recommend this dealership.

I bought a car last summer, this dealer kept your old license plate and told me they would dispose…read moreof it. However, I am not receiving speeding tickets in the mail with this plate on a car I have never owned in New York. I have spent hours trying to deal with this. I called and spoke with the manager who said he would call me back after he looked into it, no call back. I would not recommended purchasing here when the manager can not keep his work and call back.

I was so set on a 4runner until I laid eyes on a RAV4. The countless features, double the gas…read moremileage and more practical size doesn't hurt either. This car was hands down one of the best choices I've made. Between the pacing cruise control and the lane assist-the car can practically drive itself. The process was easy as I had prior financing done through PSECU and the check in hand. If you would love a new car, go visit Matthew Wombacher at Fiore Toyota in Hollidaysburg. You too, can stand outside in 20 degree weather and say "would you look at this" to every feature he shows you. It's the best time you'll ever have adulting. His personality made the process even easier. I changed my mind multiple times and he didn't lose his patience once with my countless questions. I've still messaged him periodically, and he responds quickly and efficiently with answers. This man deserves a raise/promotion for how well he treats his customers.

Beware. Service here is terrible. I have visited twice with both times being crazy. This last visit…read morefor a simple oil change and the drained my transmission fluid by mistake but the service tech who could refill it was sitting in the break room and I was told I could get a loaner. I didn't want my transmission messed with. I will never return.

Excellent company. Staff is amazing. The owner is honest, upfront, personable, and very responsive…read moreto calls, texts, and questions. Everything was thoroughly explained and reviewed. Highly recommended

Did not honor advertise price they said the price on the internet on their website was not updated…read moreso when I got there it was $1,800 more than what they advertised on the website 3 days later it's the same price on the website so they did not fix it

Bought a car from this dealership. Only had it less than a month , the back window fell out, car…read moreconditioner needs a compressor, hole in windsheild washer fluid container, back wiper needs a motor and the owner refuses to do anything. I thought it had a warranty but he said it had to be purchased which he never mentioned, Do Not Buy From Them!!! What a sham!!

I found a SUV I loved on Autotrader and inquired about it. 2 days later and sending 2 more…read moreinquiries, I got an email from them saying they only just received my inquiry, Autotrader says different. I explained I loved the vehicle and if we could do financing on line it would help as we are 2 1/2 hrs away. Received a simple email stating they don't do the financing and confirmed where they were located. I went online and got pre approval from 2 places. One of which was on their website the other I've used before. So I was excited emailed them to tell them I wanted the SUV and would like to come up. I received an email all in capital letters that they don't use either of the lenders I got like I said one was directly off their page advertising the SUV. I will never recommend people so rude and unhelpful.

Carvana made car buying easy. Armed with my computer I researched the right EV for my needs. The…read moreselective of EV's was impressive and the prices were very fair. Once I chose my car, the financing, insurance and notary were all online so I never had to leave the house. The 7 day grace period gave me time to haver a full inspection the vehicle by an EV specialist, Which I would encourage any car buyer gas or EV to invest in this piece of mind. Only negative was it took me 2 attempts to get the vehicle. The first car was delayed due to the EV battery failure, but the second time the car was delivered within the agreed timeframe. I am super satisfied with my car and the Carvana. I would definately use Carvana again.

I picked up my truck from Carvana yesterday and my experience was generally positive, but there…read morewere a few things worth calling out. I spoke with two client service reps over the phone. The gentleman I spoke with was great and genuinely helpful. The woman I spoke with felt more dismissive, which took away from the experience. When I arrived for my pickup appointment, the rep helping me was friendly and handled everything smoothly. He even gave me recommendations for local mechanics to complete my PA state inspection. I had seen reviews saying some vehicles did not pass inspection, so I took mine in right away. It passed without any issues. My appointment was at 9 AM. By 9:30 there were three other clients waiting and only one rep working. It felt like a scheduling or staffing issue, but even with that I was only there for about an hour to an hour and a half. The truck itself was in good shape and matched the listing. The interior was the real disappointment. It was not detailed at all and placing two paper mats in the front row does not count. There was dirt on the dash and in the cupholders. Almost every hard surface has a white residue on it. Having worked in the automotive industry for six years, I would never let a client drive home in a vehicle that looked like that. I will either have to pay to have it detailed or do it myself, which should not be the case Carvana. The process was convenient and the truck was as described, but the lack of interior detailing and some service inconsistencies kept this from being a higher rated experience.