Took my son here for his first dentist appointment and we had a good experience! Kind of surprised…read moreto see some bad reviews. Setting up the appointment was easy and received plenty of reminders leading up to it. Checking in was easy as well, bit of paperwork, but that's normal. The waiting lobby itself is nice, with a few toys and books for the kids and a movie set up as well. Love the theme here - definitely giving nature and PNW vibes! The assistant that helped with my son's teeth cleaning was great with him and really nice. The dentist himself was a little more reserved but still provided good care and advice. Of course my son loved the final touch of being able to pick out a toy at the end for doing a good job. I'm coming back in a couple of weeks with my older kids for their first appointments here and I'm sure it'll go just as well!

I have been bringing my children to this dental office for around 10 years but today will be my…read morelast visit. The woman who does check out, Maria, is consistently rude and unprofessional. The woman has the personality of a potato. It is exhausting to deal with at every check out. My son had a small dental procedure. After they took him back I looked for the receptionist (who is wonderful) to let her know I was going to the car to leave my stuff. She unfortunately wasn't there and the lady at checkout happened to see me and aggressively tell me "you have to stay here".. my son is in the back why would I leave the premises? I still walked out and took my stuff to the car, came back and sat in the chair outside the office (the waiting room is small). This lady and her attitude came out of the office and went down the stairs to, I assume, search the parking lot for me. Just a really weird and unprofessional situation. The receptionist, dental assistants and dentists are great. The negative interaction at every visit just isn't worth it to keep coming here.

My kids have been coming to the pediatric dentist here since they opened up as part of light dental…read morestudios. Dr. Micah is the best! He is gentle and patient and explains things in a way even the kids can understand. He doesn't make them feel like he's talking about them I. Front of them, but includes them in the conversation. They are super clean here. I can't say how many times I've been here and watched a kid walk out and the staff come right in and disinfect literally EVERYTHING at the station. So many dental offices smell kinda old and grody. This office is clean clean, but not so sterile that people like me, who have a fear of the dentist, are more on edge. The front desk staff is always very kind and accommodating with schedules and any changes or questions I may have. I've never had a billing issue with the pediatric side here and have always left feeling like my kids were taken care of. I would recommend ten times over.

Best dentist ever. My son loves coming here. They take such care in explaining everything and also…read moreasking him permission before they do anything in his mouth.

I brought my child in to get a teeth assessment and was told by Dr. P. he had 10 cavities. After…read moreconstant mistakes and red flags from the front desk I decided to get a second and third opinion elsewhere and was told my child had zero cavities! This place was clearly trying to scam me to make money and do unnecessary work on my child. Do not take your kids here!

Dr. P and staff are amazing! Been taking my daughter there for a while and every 6 months my…read moredaughter is excited to go! That is a great accomplishment for any dentist!

Loooove this office!! My kids needed a new dentist. I have been hesitant to take them in because…read morethe last dental office they were at were soo rude and judgmental. I won't name names (*cough cough Just For Kids Dental). Lol! But my daughter has been complaining about her teeth and so I figured it was time (Ik Ik it's terrible). Anyway my sister told me about this office and that the staff here were really nice. I called out today from work cause I was sick but figured I'd at least call kids choice to set up a future appt. From the phone call, to the appt I was definitely treated with respect. I spoke to an employee, Bailey, who was suuuuper nice, very welcoming, and made the process so simple. She even was able to get me an appt in the same day!! When I got to the office, they were very prompt, respectful, and very personable! Sweet ladies! As soon as I walked in the staff made me feel extremely comfortable. Especially leaving them to care for my children. My older son felt comfortable enough to walk back with the employee by himself. The reason why I think I love this office so much is how much my kids liked it as well. Autumn took care of us today and she was AWESOME! Both of my kids loved her! She is very personable not only with the children but with me as well! My daughter esp loooved her. She made my children feel at ease and was joking around with them. The dynamic and culture of this office definitely felt like family or old friends. Also, we were able to treat my son with SAME DAY TREATMENT for his teeth! Soo fast and easy! My daughter has another appt for next Friday! They were just on top of everything! Thank you sooo much for taking care of us today! You guys are awesome

My 7 year old daughter is terrified of the dentist and refused on 2 separate occasions to open her…read moremouth for the simple procedure of sealants and 2 fillings at the Puyallup location. After the second time, they referred us to the federal way location for liquid, oral Valium to sedate her for the procedure. We showed up for her consultation today and were rudely greeted by a sharp and impatient front desk staff member who told us they were running at least 15 minutes late. With no seating available we waited in the car. The same staff member called my phone when they were ready and rudely snapped that they were ready and then hung up on me mid sentence. When the dentist came into the room, he proceeded to say they wanted to intubate my daughter and give her IV meds for general anesthesia. FOR FILLINGS! I said absolutely not and explained the Puyallup dentist said oral medicine was the appropriate treatment plan. He asked if the dentist I spoke to was female and proceeded to throw her under the bus saying she has no idea what she's talking about. I explained that she DID know what she was talking about because they had used the same treatment plan of liquid Valium on my son in the past. He was hesitant and appeared visibly annoyed that I didn't want to put my daughter under general anesthesia for FILLINGS. He ultimately agreed to do Valium but then prescribed oral TABLETS for my 7 year old daughter without asking if she was even able to swallow pills, (which she's not). So then we had to wait even longer for him to modify the prescription. We just left their office feeling unsettled, our concerns as parents disregarded, and treated like burdens. The front office staff and the dentist were completely unprofessional and inappropriate. I have an appointment booked for October and will be trying in the meantime to find another dental office as I have zero confidence in these people and will never go back. I would have given NO STARS but it made me choose at least one.

Best. Dentist. Ever. My 8 year old is terrified of the…read moredentist. Kicking, screaming, TERRIFIED. We went to 2 others and it was rough, we didn't know what to do because of her fear. We then visited Step-by-Step pediatric dentist, and my daughter fell in love with the staff and Dr. Step. They were so friendly and comforting, explained everything to my daughter in fun terms that she understood and laughed about, and were incredibly skilled in their work. When we left after hee first appointment, my daughter actually said, "I can't wait to go back!" We just had her second visit where some work on her teeth was done, and we were impressed again. My daughter had zero anxiety, the work was done quickly and done well, and the staff made her happy to be there. This was the most incredible dentist I've ever taken my kids too, and 5 stars isn't a high enough score. The whole staff from check-in to check-out is incredible!

The dentist is amazing the nurses are so kind and patient with the children, they were especially…read morekind to my daughter whom was a bit nervous but was comforted by the kind staff and dentist. Will be coming back to this dentist for all her needs. Would recommend for sure.

I want to warn other parents about the experience my seven-year-old son and I had during a routine…read moredental appointment on May 11, 2026, with Michelle Chung. My son woke up with a very slight cough but had no other symptoms when we arrived. During the cleaning, his cough worsened, and instead of being treated with patience and understanding, I felt we were spoken to in a rude and disrespectful manner throughout the visit. The dentist appeared visibly uncomfortable around my son despite already wearing proper protective equipment, which made the situation more stressful and uncomfortable for him. At one point, I also felt there was a lack of care while using sharp dental instruments near his face, which was very concerning as a parent. What upset me most was the way my child was physically handled. Because my son was struggling to open his mouth as wide as requested, the dentist became forceful -- grabbing his face and jaw in a way I found inappropriate and overly aggressive for a pediatric dentist. Children need patience, compassion, reassurance, and gentleness during dental visits, especially when they are uncomfortable or nervous. At one point, I even requested to leave mid-appointment because the situation had become so uncomfortable. I left feeling dismissed, disrespected, and extremely disappointed by the lack of professionalism and bedside manner. I have never experienced anything like this at a pediatric dental office before, and I will be transferring my son's care elsewhere. Parents should feel confident that their children will be treated gently and respectfully, and unfortunately that was not our experience.

Every time here has been very pleasant. All of the staff are wonderful and very friendly. Today is…read moremy daughter's birthday and they welcomed her with a happy birthday and even have it on the white board. She was worried about impressions and pretty worked up. They asked me to come in, she had asked. Dr. Schruth did an impression on himself to show her it wasn't too bad. It was very sweet of him to show her since she was so nervous. I'm going to switch her dental care to the Is location also since she already is spending her time here for ortho. So far I am very impressed with everyone here. Thank you.

Amazing professionalism from the entire staff(these ladies are amazing!!!!!!!) They make you feel…read morevery comfortable and welcomed. Best dental experience ever! I don't have insurance and was very satisfied how fair priced they are. Dr. Ngo is super down to earth, informative, super nice, & very considerate to the patients comfort. So pleased I finally found my dentist!

I honestly hope I never have to find another dentist. I've been a patient of Dr. Ngo's ever since…read morehe began his practice on South Hill, and can't come up with a single complaint. He is friendly, professional, and really knows his stuff. His staff has been cleaning my teeth for years and while this isn't something I think you could ever really actually "enjoy," I think they make it as pleasant as possible, and they always do a great job. I'm 59 and my teeth are as healthy as can be now.

I love dr Brannan so much, and at first I didn't trust dr Emily because she was new but she was…read morejust as great! My kids get very overstimulated and they worked with them SO well! I love the entire staff!!! My kids love coming to the play room and get a toy at the end!!

I would give zero stars if I could. When we were first seen years ago we were told my 3 year old…read morehad to wear a mask. I explained he has sensory issues and asthma and can not wear a mask to which the front office lady got an attitude and told us he wouldn't be allowed in the play area without one. However, I didn't let this deter us from coming since their dentist is very nice and knowledgeable about my son's blood disorder. The dentist was great with both my kids. We saw them February 2023, and then again in November 2023. There was an issue with our insurance- we were told by front office staff that everything was good at the time of the appointment. However months later I got a collections bill. I immediately reached out to them and let them know I had never received a statement from them and was confused why we were sent to collections when they should've charged my insurance. Front Office staff was again less than pleasurable to speak to and very argumentative. I paid the collections off in full. Fast forward, I call to schedule a yearly appointment for my kids ( a few months late) and are told patients who have been sent to collections are not allowed to receive care there. I asked to speak to a manager and the front office staff said the only person to talk to is her. I asked who makes the policy and she said the Dr, I asked if we could ask the Dr for an exception since my son has a blood disorder that the Dr is familiar with and was told no that there aren't exceptions to the policy.

The staff here is amazing and super friendly, definitely a breath of fresh air…read more I was referred to this children's dentist by my son's original dentist that was unable to provide proper care since he is a 4 year old. We were referred based on treatment he recommended but when my son's X-rays came back there was more than we even knew. Laura and the staff were amazing and helped to explain a plan of action to make things as easy as possible for myself and 4 yr old. I'm sad that we weren't able to come here originally, it may have saved us tons in dental work for our 4 year old.

Had a filling here with Dr. Chong recently and it went smooth and easy. Insurance wasn't a problem…read morefor me and I'm covered for the next year.

Everyone in this office is so nice! I've had a really bad fear of the dentist since I was a kid and…read morehad a bad experience with my orthodontist. My first two times in dealing with a root canal I used nitrous, but I won't be needing it anymore. They make you feel so at ease and Dr Joe is great. He keeps in good communication with you letting you know what he's doing while working on you. He also called both times himself after my appt's to make sure I was doing OK. That to me goes a long way!

Dr. Joe Schneider and his staff are simply amazing. They are honest, flexible and always seem to…read morebe in great moods when we have our appointments! (Very friendly!) This yelp review is long overdue and I will continue to utilize SHFD as long as Dr. Joe is in practice. Great service!