I've been coming here since I was a little toddler- for my regular 6 month check-ups and other related appointments. Great service and friendly staff. I had my first encounter with Dr. Nguyen in June for a regular check-up (had never seen her in the office before, but did not give it much thought at the time). Super sweet and seems like an amazing person. She found some cavities and told me to schedule an appointment to get them treated. Came in a couple weeks later and got tooth-colored fillings.
My only complaint would be that Dr. Nguyen seems to be inexperienced with performing composite cavity fillings for the older kids/ deep cavities on the molars. I trusted her to take care of my teeth, and she even assured me that it would be a "quick and easy procedure." One month passes by after the treatment, and I continue to have sensitivity in that area, so I scheduled an appointment with Dr. Nguyen again. When I came in, she "grinded" some of the filling off, thinking my bite could be the problem, however, it wasn't. All she could tell me.. was to wait...just wait... but I had already waited well over 3 weeks, which is not a normal case (ask any other dental office). So I waited another 2 weeks yet my pain is still there.
I was worried, not getting clear answers, and had discomfort (sharp pains) when biting down on foods/while eating. So I called a different dental clinic (Everlast Family Dental), was told it's not normal for my teeth to still be hurting for so long, no matter how deep the cavity (drilling/filling treatment) was. Had an appointment with them not too long ago, and the dentist there (Dr. Kim) told me he'll put a sealant over that cavity filling. He explained to me, that since my cavity and drilling/filling was pretty deep and close to the nerve, that I may have to come in for root canal treatment and permanent crowns if the sealant doesn't work within a week. So, I'm in the state where I might have to get another treatment to fix my previous treatment done by Dr. Nguyen ($$). He tells me it's not because of my bite and that this is often the case when doctors with a lack of experience in performing fillings on deep cavities close to the nerve (patients like me) go ahead and do them. I was unaware and I wish Dr. Nguyen would have told me this. I really hope that my teeth will get better. At least I have clear options now rather than being told to just "wait."
I am not saying that Dr. Nguyen is at complete fault, but it would have been nice if she had told me about these outcomes/ possibilities due to having a deep cavity BEFORE drilling/filling close to the nerve on my second molar. Just unclear communication. After having no problems with other cavity procedures and regular 6 month check-ups with other doctors at Smiles 4 Kids, I trusted her words that it'll be "quick and easy," but I have wasted so much time within the last month. Think I was too naive/ should have done more research, but then again.. I believe it's her job to give the best quality care and explanations as a certified dentist. I'm assuming she's pretty new though, since I haven't seen her in the past, but she could just be coming from the other Smiles 4 Kids office in Tacoma. I really don't know her exact level of experience; can't find her anywhere by googling. Reviews of her on their Facebook website is high though, so I'm assuming mine is just a special case/ got unlucky. Again, I'm not blaming her for malpractice, but I just wish she had given me better explanations before and also during my second appointment with her, when I was told to just "wait," and keep making appointments to come back. Then again, it's always very busy there so I kind of understand that she had to rush.
I hope next time if she has a patient in need of a cavity that's deep/close to the nerve, that she will take a little bit more time to explain the procedure better, etc. I give Smiles 4 Kids 3 stars, because my past experiences have been great, but this one procedure with Dr. Nguyen has really been unfortunate. I don't know how long she has been on the job, but her name is not even on the Smiles 4 Kids business cards, or outside of the clinic's door that has a list of dentists working there. Can't find her on the Smiles 4 Kids website either, but I found out she works at the other location in Tacoma as well, and has been there for at least 6 months. At least Dr.Kim from Everlast can be found easily through google and his years of experience/school (all high), so that's nice.
For simple check-ups, she's good, but I would be hesitant to trust her with more complex procedures. Then again, everyone's experience is different. Mine just had to be not as good. read more