I love dr Brannan so much, and at first I didn't trust dr Emily because she was new but she was…read morejust as great! My kids get very overstimulated and they worked with them SO well! I love the entire staff!!! My kids love coming to the play room and get a toy at the end!!

I would give zero stars if I could. When we were first seen years ago we were told my 3 year old…read morehad to wear a mask. I explained he has sensory issues and asthma and can not wear a mask to which the front office lady got an attitude and told us he wouldn't be allowed in the play area without one. However, I didn't let this deter us from coming since their dentist is very nice and knowledgeable about my son's blood disorder. The dentist was great with both my kids. We saw them February 2023, and then again in November 2023. There was an issue with our insurance- we were told by front office staff that everything was good at the time of the appointment. However months later I got a collections bill. I immediately reached out to them and let them know I had never received a statement from them and was confused why we were sent to collections when they should've charged my insurance. Front Office staff was again less than pleasurable to speak to and very argumentative. I paid the collections off in full. Fast forward, I call to schedule a yearly appointment for my kids ( a few months late) and are told patients who have been sent to collections are not allowed to receive care there. I asked to speak to a manager and the front office staff said the only person to talk to is her. I asked who makes the policy and she said the Dr, I asked if we could ask the Dr for an exception since my son has a blood disorder that the Dr is familiar with and was told no that there aren't exceptions to the policy.

Best. Dentist. Ever. My 8 year old is terrified of the…read moredentist. Kicking, screaming, TERRIFIED. We went to 2 others and it was rough, we didn't know what to do because of her fear. We then visited Step-by-Step pediatric dentist, and my daughter fell in love with the staff and Dr. Step. They were so friendly and comforting, explained everything to my daughter in fun terms that she understood and laughed about, and were incredibly skilled in their work. When we left after hee first appointment, my daughter actually said, "I can't wait to go back!" We just had her second visit where some work on her teeth was done, and we were impressed again. My daughter had zero anxiety, the work was done quickly and done well, and the staff made her happy to be there. This was the most incredible dentist I've ever taken my kids too, and 5 stars isn't a high enough score. The whole staff from check-in to check-out is incredible!

The dentist is amazing the nurses are so kind and patient with the children, they were especially…read morekind to my daughter whom was a bit nervous but was comforted by the kind staff and dentist. Will be coming back to this dentist for all her needs. Would recommend for sure.

I came in last minute thank you Jessica for being super nice at the front desk and helping me get…read moremy tooth insurance ready so I can get my procedure done on my tooth. Thank you Dr. Han for removing my tooth I feel much better now and also your assistant was very nice also and comforting.

I was seen by this dentist, and was told I needed silver fillings removed. I spent 3.5 hours in…read morethe chair and $600 out of pocket with good insurance, for removal and replacement of fillings. The dentist never touched me after he put Novocain in my gums. He had his hygienist replace all the fillings. Currently, my bite is off, and I can't even floss between the teeth the hygienist worked on. She was horrible. I then saw my TMJ specialist, who has an MD and has been dentist for 30 years, who told me I did not need these fillings replaced since there was no decay. Apparently, since the dentist never touched me those 3.5 hours, and his hygienist replaced all the fillings, there was zero decay under the fillings. If there was, the dentist would have needed to replaced the decayed teeth himself. Never go to this dentist. In my experience he provided a service that was not needed and charged my insurance a ton of money and took $600 out of my account for non necessary work. I'm sure most patients don't even realize what he is doing. Safe yourself heartache and never go there.

The staff here is amazing and super friendly, definitely a breath of fresh air…read more I was referred to this children's dentist by my son's original dentist that was unable to provide proper care since he is a 4 year old. We were referred based on treatment he recommended but when my son's X-rays came back there was more than we even knew. Laura and the staff were amazing and helped to explain a plan of action to make things as easy as possible for myself and 4 yr old. I'm sad that we weren't able to come here originally, it may have saved us tons in dental work for our 4 year old.

Had a filling here with Dr. Chong recently and it went smooth and easy. Insurance wasn't a problem…read morefor me and I'm covered for the next year.

I want to warn other parents about the experience my seven-year-old son and I had during a routine…read moredental appointment on May 11, 2026, with Michelle Chung. My son woke up with a very slight cough but had no other symptoms when we arrived. During the cleaning, his cough worsened, and instead of being treated with patience and understanding, I felt we were spoken to in a rude and disrespectful manner throughout the visit. The dentist appeared visibly uncomfortable around my son despite already wearing proper protective equipment, which made the situation more stressful and uncomfortable for him. At one point, I also felt there was a lack of care while using sharp dental instruments near his face, which was very concerning as a parent. What upset me most was the way my child was physically handled. Because my son was struggling to open his mouth as wide as requested, the dentist became forceful -- grabbing his face and jaw in a way I found inappropriate and overly aggressive for a pediatric dentist. Children need patience, compassion, reassurance, and gentleness during dental visits, especially when they are uncomfortable or nervous. At one point, I even requested to leave mid-appointment because the situation had become so uncomfortable. I left feeling dismissed, disrespected, and extremely disappointed by the lack of professionalism and bedside manner. I have never experienced anything like this at a pediatric dental office before, and I will be transferring my son's care elsewhere. Parents should feel confident that their children will be treated gently and respectfully, and unfortunately that was not our experience.

Every time here has been very pleasant. All of the staff are wonderful and very friendly. Today is…read moremy daughter's birthday and they welcomed her with a happy birthday and even have it on the white board. She was worried about impressions and pretty worked up. They asked me to come in, she had asked. Dr. Schruth did an impression on himself to show her it wasn't too bad. It was very sweet of him to show her since she was so nervous. I'm going to switch her dental care to the Is location also since she already is spending her time here for ortho. So far I am very impressed with everyone here. Thank you.

Clean facility, great customer service, great dentist, overall I highly recommend this placeread more

This is one of the best dentists out there. I would definitely recomend to a lot of people. Best…read morefamily dentist if in washington go to smile surfers

The dentist Dr. Takenaka hit my daughter on her forehead when she was crying. She was 5 and wasn't…read morecomfortable or really understanding. It's never right to hit a children's head when doing oral care or being a medical professional working with kids. Especially when the kids don't understand or know what's happening. You should never hit or hurt a child or human. Why does she still have a license when she physically hurts children? My husband took my son there and she still physically hurt him too.

Came back for my boys 6 months clean/checkup and I for sure have to up my 4 stars to 5. I had some…read moreconcerns today and I felt Dr. T did a thorough job of explaining everything. She listened to me and really explained everything, leaving me to feel totally educated and all questions answered. I'm a teeth person and obviously want my kids to have the best smiles and this dentist has done that. They take their time and have pride in their work. This is such a fun spot for kids as well, the waiting area has a play area with cool toys. Then you go back and they have headsets for the kids with TVs on the ceiling so they're watching tv while they get a cleaning, that's pretty awesome. Yes it's an open concept so all the kids are in the same room to get their teeth cleaned but I don't see any issues with that personally. This place is extremely clean and the staff here always treats us with respect. At the end of the visits the kiddos get a little coin to select a prize out of the toy machine. Such a kid friendly place. I've taken my kids to the dentist since they were a year old so they're used to them but I think even if you have a child with anxiety this place is worth a try. They really cater to the kids and put their comfort first.

I found Dr. Hersey after having multiple issues with another children's dental clinic. My son was…read morevery apprehensive about visiting the dentist because of his previous experiences at the othet dentist. Dr. Hersey was absolutely the best choice we could have ever made. He was thorough, explained his concept and approaches to dental care, he was reassuring, funny, personable and actually cared. I cant say enough about how happy I am to have found him. My only regret is not finding him sooner so my son wouldn't have had to endure the pain from the other dentist. I highly reccomend dr. Hersey

After coming to Dr. Hersey's office for a second opinion visit, I can honestly say that this is…read morehands down the best dental office I have ever stepped foot in. My two year old child has special medical needs, and I felt that the level of attention, concern, and respect for us was by far the best I could have asked for. The staff was professional and welcoming from the front desk, to the dentist himself (and everyone in between!) As a mother of a child with severe allergies, it is comforting to be able to have a real conversation where I didn't feel rushed, pressured, or like I was being forced into something that I wasn't comfortable with for my child. Scheduling over the phone was easy, and upon explaining the reason for our visit, we were given a time slot at the end of the day to ensure we could spend time with the dentist without interruption. We did a thorough conversation of the issues we were seeking a second opinion on, an oral exam, one x-ray (which we didn't get at our first dentist!) and a goodie bag for dental hygiene products and a childrens toy. The x-ray was shown to me, and I was also given the opportunity to look inside my child's mouth with assistance. I was never made to feel bad regarding the dental issues my child has, and was included in all aspects of the visit. I felt that the follow up plan was developed with my input and with significant care for my child and family. In addition, this dentist office is out of my insurance network, so I paid for service in full and was pleasantly surprised to discover that the costs are also reasonable and affordable. The office itself is clean, well lit, and conducive to a "playful" atmosphere for children. Having a private exam room for families that require more dialog made me feel at ease discussing my child's medical needs and history. I did not feel rushed at any point, and felt that the time spent with me was above and beyond, truly excellent service! If I could go to this pediatric dentist myself, I would in a heartbeat!

Took my son here for his first dentist appointment and we had a good experience! Kind of surprised…read moreto see some bad reviews. Setting up the appointment was easy and received plenty of reminders leading up to it. Checking in was easy as well, bit of paperwork, but that's normal. The waiting lobby itself is nice, with a few toys and books for the kids and a movie set up as well. Love the theme here - definitely giving nature and PNW vibes! The assistant that helped with my son's teeth cleaning was great with him and really nice. The dentist himself was a little more reserved but still provided good care and advice. Of course my son loved the final touch of being able to pick out a toy at the end for doing a good job. I'm coming back in a couple of weeks with my older kids for their first appointments here and I'm sure it'll go just as well!

I have been bringing my children to this dental office for around 10 years but today will be my…read morelast visit. The woman who does check out, Maria, is consistently rude and unprofessional. The woman has the personality of a potato. It is exhausting to deal with at every check out. My son had a small dental procedure. After they took him back I looked for the receptionist (who is wonderful) to let her know I was going to the car to leave my stuff. She unfortunately wasn't there and the lady at checkout happened to see me and aggressively tell me "you have to stay here".. my son is in the back why would I leave the premises? I still walked out and took my stuff to the car, came back and sat in the chair outside the office (the waiting room is small). This lady and her attitude came out of the office and went down the stairs to, I assume, search the parking lot for me. Just a really weird and unprofessional situation. The receptionist, dental assistants and dentists are great. The negative interaction at every visit just isn't worth it to keep coming here.

use to be so scared to go to the dentist but since my first visit Dr. Wang was so kind caring and…read morePatient with me . I will recommend him to everyone I know. I have sent 3 people in so far . my younger brother has Special needs and I talked to Dr.Wang about him and asked if he would take on my brother and he did. we both love him so much !!! all the D's are good here I'm sure but Dr.Wang has been our favorite . I would come here even if I had to drive a hour . my younger brother comes from Auburn. lol give these guys a try !!

At PNW dental it takes 2 months to get a whitening tray. I paid nearly $1000.00 6 weeks ago for…read morethis treatment. My appointment was scheduled for today. I confirmed all 6 text messages about this appointment. When I went in for my appointment today they said I was not scheduled. Apparently they called me yesterday and rescheduled for 4 weeks later. They rebooked my appointment without even speaking with me.