I love dr Brannan so much, and at first I didn't trust dr Emily because she was new but she was…read morejust as great! My kids get very overstimulated and they worked with them SO well! I love the entire staff!!! My kids love coming to the play room and get a toy at the end!!

I would give zero stars if I could. When we were first seen years ago we were told my 3 year old…read morehad to wear a mask. I explained he has sensory issues and asthma and can not wear a mask to which the front office lady got an attitude and told us he wouldn't be allowed in the play area without one. However, I didn't let this deter us from coming since their dentist is very nice and knowledgeable about my son's blood disorder. The dentist was great with both my kids. We saw them February 2023, and then again in November 2023. There was an issue with our insurance- we were told by front office staff that everything was good at the time of the appointment. However months later I got a collections bill. I immediately reached out to them and let them know I had never received a statement from them and was confused why we were sent to collections when they should've charged my insurance. Front Office staff was again less than pleasurable to speak to and very argumentative. I paid the collections off in full. Fast forward, I call to schedule a yearly appointment for my kids ( a few months late) and are told patients who have been sent to collections are not allowed to receive care there. I asked to speak to a manager and the front office staff said the only person to talk to is her. I asked who makes the policy and she said the Dr, I asked if we could ask the Dr for an exception since my son has a blood disorder that the Dr is familiar with and was told no that there aren't exceptions to the policy.

The dentist is amazing the nurses are so kind and patient with the children, they were especially…read morekind to my daughter whom was a bit nervous but was comforted by the kind staff and dentist. Will be coming back to this dentist for all her needs. Would recommend for sure.

Best. Dentist. Ever. My 8 year old is terrified of the…read moredentist. Kicking, screaming, TERRIFIED. We went to 2 others and it was rough, we didn't know what to do because of her fear. We then visited Step-by-Step pediatric dentist, and my daughter fell in love with the staff and Dr. Step. They were so friendly and comforting, explained everything to my daughter in fun terms that she understood and laughed about, and were incredibly skilled in their work. When we left after hee first appointment, my daughter actually said, "I can't wait to go back!" We just had her second visit where some work on her teeth was done, and we were impressed again. My daughter had zero anxiety, the work was done quickly and done well, and the staff made her happy to be there. This was the most incredible dentist I've ever taken my kids too, and 5 stars isn't a high enough score. The whole staff from check-in to check-out is incredible!

Always an awesome experience! We absolutely love Dr. Nutall and Dr. Turley. They are both very…read moregentle with their care, and the entire staff in their office are very friendly.

I was seen by this dentist, and was told I needed silver fillings removed. I spent 3.5 hours in…read morethe chair and $600 out of pocket with good insurance, for removal and replacement of fillings. The dentist never touched me after he put Novocain in my gums. He had his hygienist replace all the fillings. Currently, my bite is off, and I can't even floss between the teeth the hygienist worked on. She was horrible. I then saw my TMJ specialist, who has an MD and has been dentist for 30 years, who told me I did not need these fillings replaced since there was no decay. Apparently, since the dentist never touched me those 3.5 hours, and his hygienist replaced all the fillings, there was zero decay under the fillings. If there was, the dentist would have needed to replaced the decayed teeth himself. Never go to this dentist. In my experience he provided a service that was not needed and charged my insurance a ton of money and took $600 out of my account for non necessary work. I'm sure most patients don't even realize what he is doing. Safe yourself heartache and never go there.

Had a filling here with Dr. Chong recently and it went smooth and easy. Insurance wasn't a problem…read morefor me and I'm covered for the next year.

The staff here is amazing and super friendly, definitely a breath of fresh air…read more I was referred to this children's dentist by my son's original dentist that was unable to provide proper care since he is a 4 year old. We were referred based on treatment he recommended but when my son's X-rays came back there was more than we even knew. Laura and the staff were amazing and helped to explain a plan of action to make things as easy as possible for myself and 4 yr old. I'm sad that we weren't able to come here originally, it may have saved us tons in dental work for our 4 year old.

Every time here has been very pleasant. All of the staff are wonderful and very friendly. Today is…read moremy daughter's birthday and they welcomed her with a happy birthday and even have it on the white board. She was worried about impressions and pretty worked up. They asked me to come in, she had asked. Dr. Schruth did an impression on himself to show her it wasn't too bad. It was very sweet of him to show her since she was so nervous. I'm going to switch her dental care to the Is location also since she already is spending her time here for ortho. So far I am very impressed with everyone here. Thank you.

My 2 yr old and 4yr old just had their first dental experience and they absolutely loved it! Clean…read morewaiting room . even cleaner in the back . the whole staff was all smiles and with positive attitudes . my kiddos walked out happy . we will definitely be back and will recommend to friends and family.

Clean facility, great customer service, great dentist, overall I highly recommend this placeread more

This is one of the best dentists out there. I would definitely recomend to a lot of people. Best…read morefamily dentist if in washington go to smile surfers

The dentist Dr. Takenaka hit my daughter on her forehead when she was crying. She was 5 and wasn't…read morecomfortable or really understanding. It's never right to hit a children's head when doing oral care or being a medical professional working with kids. Especially when the kids don't understand or know what's happening. You should never hit or hurt a child or human. Why does she still have a license when she physically hurts children? My husband took my son there and she still physically hurt him too.

Came back for my boys 6 months clean/checkup and I for sure have to up my 4 stars to 5. I had some…read moreconcerns today and I felt Dr. T did a thorough job of explaining everything. She listened to me and really explained everything, leaving me to feel totally educated and all questions answered. I'm a teeth person and obviously want my kids to have the best smiles and this dentist has done that. They take their time and have pride in their work. This is such a fun spot for kids as well, the waiting area has a play area with cool toys. Then you go back and they have headsets for the kids with TVs on the ceiling so they're watching tv while they get a cleaning, that's pretty awesome. Yes it's an open concept so all the kids are in the same room to get their teeth cleaned but I don't see any issues with that personally. This place is extremely clean and the staff here always treats us with respect. At the end of the visits the kiddos get a little coin to select a prize out of the toy machine. Such a kid friendly place. I've taken my kids to the dentist since they were a year old so they're used to them but I think even if you have a child with anxiety this place is worth a try. They really cater to the kids and put their comfort first.

I found Dr. Hersey after having multiple issues with another children's dental clinic. My son was…read morevery apprehensive about visiting the dentist because of his previous experiences at the othet dentist. Dr. Hersey was absolutely the best choice we could have ever made. He was thorough, explained his concept and approaches to dental care, he was reassuring, funny, personable and actually cared. I cant say enough about how happy I am to have found him. My only regret is not finding him sooner so my son wouldn't have had to endure the pain from the other dentist. I highly reccomend dr. Hersey

After coming to Dr. Hersey's office for a second opinion visit, I can honestly say that this is…read morehands down the best dental office I have ever stepped foot in. My two year old child has special medical needs, and I felt that the level of attention, concern, and respect for us was by far the best I could have asked for. The staff was professional and welcoming from the front desk, to the dentist himself (and everyone in between!) As a mother of a child with severe allergies, it is comforting to be able to have a real conversation where I didn't feel rushed, pressured, or like I was being forced into something that I wasn't comfortable with for my child. Scheduling over the phone was easy, and upon explaining the reason for our visit, we were given a time slot at the end of the day to ensure we could spend time with the dentist without interruption. We did a thorough conversation of the issues we were seeking a second opinion on, an oral exam, one x-ray (which we didn't get at our first dentist!) and a goodie bag for dental hygiene products and a childrens toy. The x-ray was shown to me, and I was also given the opportunity to look inside my child's mouth with assistance. I was never made to feel bad regarding the dental issues my child has, and was included in all aspects of the visit. I felt that the follow up plan was developed with my input and with significant care for my child and family. In addition, this dentist office is out of my insurance network, so I paid for service in full and was pleasantly surprised to discover that the costs are also reasonable and affordable. The office itself is clean, well lit, and conducive to a "playful" atmosphere for children. Having a private exam room for families that require more dialog made me feel at ease discussing my child's medical needs and history. I did not feel rushed at any point, and felt that the time spent with me was above and beyond, truly excellent service! If I could go to this pediatric dentist myself, I would in a heartbeat!

Took my son here for his first dentist appointment and we had a good experience! Kind of surprised…read moreto see some bad reviews. Setting up the appointment was easy and received plenty of reminders leading up to it. Checking in was easy as well, bit of paperwork, but that's normal. The waiting lobby itself is nice, with a few toys and books for the kids and a movie set up as well. Love the theme here - definitely giving nature and PNW vibes! The assistant that helped with my son's teeth cleaning was great with him and really nice. The dentist himself was a little more reserved but still provided good care and advice. Of course my son loved the final touch of being able to pick out a toy at the end for doing a good job. I'm coming back in a couple of weeks with my older kids for their first appointments here and I'm sure it'll go just as well!

This place should be inspected by the department of health for their practices because it's insane…read morewhat is going on here. Attached is the information packet I was given yesterday for my daughter for what to expect when my daughter gets a cavity filled. 1.) they are giving versed to children - which helps children not remember an experience afterward or numb a negative emotion to it - and then taking that child away from the parent, putting them in a room with the male dentist and 2 other assistants under the claim of "needing to focus on giving proper care to the child and to monitor them." And that's what they will repeatedly say. Which sounds good to parents who know nothing of versed. Like that no monitoring needs to be done where a parent cannot be there. There is no need for vitals outside of before and after. There is zero reason that it's fine for a parent to go back for nitrous BUT NOT OK WITH VERSED OUTSIDE OF VERSED HELPS WIPE A CHILDS MEMORY. So what is happening back there??? Hmmm??? Oh they get restrained to a board - why?? Because your child might grab things so they say but with versed AND Benadryl they are not grabbing anything. But how many parents would not be ok with what is happening back there?? Probably most. 2.) it was never said VERSED AND BENADRYL where given. This is an insane amount of medication and again, we talked about the versed, Benadryl was NEVER mentioned so at what point was that going to be given? After you give them the versed in the lobby and take them back and make them take it?? 3.) THEY RESTRAIN THEM TO A BOARD AND DO NOT TELL THE PARENT AND ITS MIXED IN WITH THE ENTIRE TREATMENT POLICY SO VERY EASY TO MISS! So now your child is restrained, in a room with only one Dr and 2 way lesser people (so how likely are they to speak up if something inappropriate or not ethical is happening), they are given an insane amount of drugs where they can't escape and if they try they are strapped down!! And NO PARENTS ALLOWED - but again when a child is not drugged and not trapped to a board a parent can be there. WHAT?? 4.) It is then added "it is actually a great safety indicator that they are doing just fine" by crying!! Let me tell you something, if my child is crying with VERSED AND BENADRYL in her system AND YOU CONTINUE AND SAY ITS ACTUALLY A GOOD INDICATOR THEY ARE FINE YOU SHOULD BE IN JAIL FOR ABUSE. 5.) I won't mention the $200 fine if you cancel within 2 wks claiming medication cost. This is utterly shocking that is happening to children.

use to be so scared to go to the dentist but since my first visit Dr. Wang was so kind caring and…read morePatient with me . I will recommend him to everyone I know. I have sent 3 people in so far . my younger brother has Special needs and I talked to Dr.Wang about him and asked if he would take on my brother and he did. we both love him so much !!! all the D's are good here I'm sure but Dr.Wang has been our favorite . I would come here even if I had to drive a hour . my younger brother comes from Auburn. lol give these guys a try !!

I started going to them last year in January when I had a painful tooth. They recommended I go to…read morean endodontist who did a small 5-minute procedure. I don't know what she did and cost it $2000 because my insurance wouldn't pay for that recommendation. Well the money is gone and it's all out. I have no more ... I've been in there at least once a month for the last year. That's how many issues I've had. With all the x-rays they're taken and all the times they've looked into my mouth nothing should be missed. So far I've had two root canals or more I've lost count. Last week, one failed root canal, He couldn't finish it. I've also had 1 extraction and 10 fillings. According to them, I still need another root canal and an extraction. And mind you I don't have that many teeth left. I have a few teeth in the front on my top and bottom. I can't tell you how many times I've been in pain. I go for root canal and the next thing you know something else pops up. When I point out why didn't you see this before? Call me just gives me a blank look . I shouldn't be paying for this if you missed it "Why don't you see this when I'm in here, They showed me a picture of a tooth that they were doing the root canal on last year that you could see with the naked eye that it was starting to get decay. Why didn't they take care of it then? He has no answes and they just look at me like I'm stupid. I actually had to take a loan out to pay some surprise charge that my f****** insurance should have covered. I have two insurances. I want to know why my insurance was completely billed out last year... both insurances. What kind of charges are you sending out to my insurances. I want a complet accounting of what's going on and I'm going to call both of them to find out what the hell's going on. It's happening again this year. It's only February and they're not paying for all these issues that I have. I shouldn't be paying for a failed root canal. And he did a filling that was it and I get a bill for $277. I'm not paying it. I'll be calling my insurance . Something is wrong. I go in last Friday for a root canal. It's the most pain I've ever been in my life. By the way, the shots hurt, the whole process hurt. They're not even trying to be gentle in any way , it was horrible. I thought I was going to die Or have a heart attack. This isn't the first time I've been in pain. I've had other root canals. Hurt like hell!!! Then they have one of their assistants put in nine fillings. The first four she did. I thought I was going to die. That's how much it hurt. I told them I can't do nine at one time so they did four or five but that was too much . They had my mouth open so long. My jaw was collapsing. And they keep hiring assistants. I don't think I see the same person twice So there's a problem here. I want my money back for all the missed issues that they haven't seen that have caused me extreme pain. I don't want to be in extreme pain. I pay you as a professional to make sure all of that is seen and taken care of and it doesn't turn into one emergency after another. Plus I have gum disease. My gums are raw. They have no answers for that. Brush my teeth harder. You got to be kidding. That hurts. Why would you tell me to brush my gums till they bleed? I could go on and on. It's incredible, now I have a half finished root canal and he wants me to go to an endodontist, which is going to cost thousands. You didn't finish the root canal. You need to pay for this. There is no way I'm responsible for the dentist to not able to finish a root canal. That is absolutely unconscionable with all the x-rays you've did. I've had so many x-rays. I'm going to get cancer... How can you not see anything with all of those x-rays you've taken and all of these high-tech impressions of my mouth??? They don't care if you don't have any money. They just gloss over when when you're telling them stuff. However, they're billing my insurance too much and I want the money back and I want them to finish their work or pay for the endodontist that all of a sudden I need. With all the x-rays and impressions you take in my mouth, you should have known that canal was too thin or whatever the hell you said and You should have never started it in the first place. The tooth didn't even hurt me and now it does. Do you care??? You're paying for the endodontist if you can't finish it?. Not me. In addition, I'm going to have both my insurances account everything that you've done and what you're billing them for. I want a refund.