Our rentals were ready to go when I arrived, there was no wait and the service was very friendly. When we brought back our rentals, there was again no wait (a BIG PLUS in my book) and Mark was interested in how our event went and what our organization does. First class service and we would definitely use this place again. Bonus if you love cats - there is a store cat for petting! The only bummer is they aren't open weekends. read more

We use Stuart for a lot of our event planning needs and they are always very prompt and incredibly helpful with last minute changes to the order. Mark Marini has been especially helpful redoing our orders a bunch of times after we keep changing our minds! They are very fast and we've always had a wonderful customer experience - cannot recommend them enough for your next event! read more

Absolutely AMAZING customer service from Mark at the Castro Valley location. I highly recommend you ask for him by name to take care of your party needs. I'm sure the rest of their staff is great as well but I was really impressed by my recent experience renting tables and chairs from them for our upcoming party. Our original vendor informed us they ran out of tables and chairs...right before our party. Ugh! My wife found Stuart Rental and they came to the rescue. Their prices are very reasonable and the items we rented are of good quality. I learned they have a huge inventory in their Milpitas location/warehouse and keep extra stock on hand for short notice orders at their CV location. Our order was not huge but Mark treated us as a priority and went above and beyond to help us out. My wife and I are extremely happy and will recommend Stuart Rental to our family and friends. read more

I think your experience with Stuart Rentals will depend on who you get on the phone. Some of the staff are really nice and friendly, others are matter of fact and no-fuss, a couple are kind of rude and don't seem to care much about customer service. I encountered a mix of them over the months when planning my wedding, but overall they delivered and we were really happy to have gone with them. Cindy Foster was our main contact and Mark also helped out, both were great. Mark was SUPER friendly. Every time I made changes to an order, they updated my invoice and sent a copy to my email. We looked at a lot of different rental companies and decided to go with them because their website was really straight forward, included prices for everything, and there were no hidden or additional fees when we received the initial quote. Our venue required us to bring everything in, so we rented chairs, tables, linens, glasses, etc - everything from them. We also had them set up/take down tables/chairs and place/remove linens. TIP: If you want to go w/ them and you get someone who does not seem to be the sharpest cat around -- call back later in the day or the next day, you will likely talk to someone who is better. Or ask for Mark or Cindy if they are around. Then have them be your contact person. If your order is less than 10k, put down a deposit to lock it in. You can get a refund if you cancel more than 30 days out (after that there are restocking fees). TIP: You can also talk to anyone who answers the phone in the future - I initially thought you have to speak only to your main contact person when you want to change something or look up availability, which means you may be waiting for a call back or reply email, which can be stressful. Actually, you can speak to whoever answers the phone and ask them to make updates for you as long as you have your invoice number (so you don't potentially miss out on an item while you're waiting for them to call you back!) TIP: I would not get lighting here, it's way more expensive than most other places I was quoted. Everything else was really well-priced and straight forward. On the day of, everything was set-up and brought in as planned. The table number holders came in a different size and we didn't end up using them (my coordinator found another clever way to place the table number cards). I spoke with Cindy about this the next day and she apologized and credited the amount back to me. Easy. -1 star because of variable customer service, although it didn't end up bothering me a ton. They also initially had a difficult time explaining what went into the timed delivery charge and same day pick up charge. After some discussion and changing the order (taking out lighting), the quote was really reasonable. + 4 stars because they were pretty much exactly what we wanted. Overall, I would recommend Stuart Rental to others who are are looking for a rental company that is no-fuss, straight-forward, and generally well-priced. read more

Lisa Davidovich is the BEST! I trust her with all my huge events. She is super detail oriented, super flexible, quick to respond, and just a joy to work with. I'm an event planner (www.makeitmariko.com) and we hire Stuart Rentals for all our large scale festival tents and rentals. They do a great job with tenting, rentals setup, and her team is so fast. I can't speak for the other sales people on their team, just Lisa, but she is so great! read more

A great local company to work with. We have always used Stuart Rentals. This time was easy. They are personable and accommodating.

550$ for 100 chair covers!? Get real, theyre not even special in anyway shape or form! No thank u, on to the next one. Later on, I found another place for 150$ for 100 chairs. Which they also added 10 more chaircovers just incase of overage AND free of charge!!!! Stuart rental company, get real. read more

Got to hand it to Stuart Rentals. Process for a fairly lengthy and complicated weather tent rental was VERY easy, thanks to their wonderful team. Had several other groups price, and Stuart rental was not only more competitive, far more sophisticated as well. Highly reccomend! read more

Just had the WORST experience at Stuart rental. I've rented from there for over 5 years and never had an issue before until this past weekend which was my wedding weekend. First of all, I asked for tablecloths that cover 72" round tables. On the day of my rehearsal dinner, the staff setting up said they received square table cloths which did not fit and made the rehearsal dinner look tacky. Second of all, when I came to pick up some of the supplies they gave me three different invoices that didn't match and had the nerve of accusing me of messing with the numbers on THEIR invoices. Then at drop off, I expressed how upset it was that they gave me the wrong tablecloths, instead of apologizing, they began telling me about how I'm responsible for cleaning fees of the mirrors that we rented. Completely unrelated yet she brought it up even though I never agreed to a cleaning fee. The three woman there never apologized for stressing me out the day before my wedding, they never tried to make things right. They were combative from the beginning. I truly will never give these people business again and I hope none of you will ever trust them with something important like celebration of event. read more

Wow. I've never been so disappointed. Seriously, just save yourself a headache. The place was dingy, sad, and poorly lit. We were looking for beer mugs for a party, ended up renting them here because we were on a bit of a tight schedule. The person was late delivering them and we were a little put off by how poorly kept the car was, so we decided to count the mugs while they were waiting for us to sign off on the payment and thank goodness we did. There were not nearly enough mugs!!!! Told them to cancel the whole thing, we just ended up buying plastic cups. read more

Letter I sent them about a ribbon cutting that I organized- I am writing to let you know what a good job Cindy and your set up crew did for us. I called on Tuesday to find out if you could set up a 40X40 tent on Thursday for a 12noon event. Cindy helped me and she promptly got me a price and scheduled the set-up for 7am. She was also very thorough in making sure she understood the site conditions, asking about water access, vehicle access etc. Well, I had gotten it wrong and the event actually started at 10am! Cindy made the changes easily, even though this meant that your crew had to start before first light. We provided lights and a generator, your crew was on time, and the tent, which I had worried the most about getting on such short notice, turned out to be the least of my worries. The event went very smoothly, our guests were comfortable, the tent was clean and professional in appearance. Thank you for your professionalism and hard work. read more

Excellent experience. They had the heaters I needed for a backyard party in the Bay Area--even on a busy weekend with lots of UC Berkeley graduations. Mark Marini was extremely helpful on the phone and made sure I got everything I needed. Great customer service. The heaters were delivered on the early side of the window so we could relax. And they were picked up just as we discussed. read more

Mark Marini at Stuart Rentals was AMAZING! My wife and I went into the Stuart Rental showroom knowing we needed stuff, but not really knowing what stuff we needed. Mark showed us our options and talked us through a few different event scenarios to make sure we had everything we needed. As our event came together and our needs changed he was there to make the adjustments on our rental. Always very responsive and super helpful! read more

As an Event Planner, I rent often from the Stuart Event Rentals in Castro Valley. They have a wonderful inventory and super convenient East Bay location. The most recent trip Mark helped me with my order and was such a pleasure to work with! Super knowledgable about his inventory and really went above and beyond to ensure my experience and my event were well taken care of. It's so refreshing to work with passionate people that know their stuff and Mark is just that! read more

I enjoy working with Mark on my rental needs. But I must say he goes over and beyond to remmeber who you are and make sure you walk away happy. I have never had a bad expereince with Mark or anyone at Stuart Rental! I will continue to send business to them and use them for all of my event needs until they are gone! Thank you Mark for your over and beynd customer service!!! read more

We used Stuart for a table and chair rental for a large, outdoor event. They were easy to work with and helpful. Recommend them for any event small or large. read more

I have had the pleasure of working with the Stuart Rental Company for the last four years as an event planner for a high school. We've rented tea tables, linen and cocktail tables. The delivery was always on time and the customer service is fantastic. When I've had to pick up tables the warehouse workers always load them into my car. This past summer I used them for my daughters wedding. Cindy set up a table so my daughter could have a visual of her dream table setting. My daughter was so impressed with the amount of service and special treatment she received. We changed our order 2 or 3 times and Cindy was very understanding. The final day came and everything was delivered in a timely manner. I would recommend Stuart Rental highly for any event that you are planning. read more

Mark was very easy to work with over the phone, and flexible when I added more items. I even had funky table dimensions for which I needed linens, and he called me back after figuring out the best options, taking into account whether the tables would be against a wall (where you can fudge length of the drape) or open on every side. Great service over the phone. When I picked up the items, everything was ready with my name on it, and I didn't catch his name, but the gentleman there helped load the chairs. I loved Zoey (I think that's the name of the black office cat!), very friendly. Pricing was very reasonable. If I have to rent again, I'll definitely come here. read more

Just want give a shout to Mark he was extremely AWESOME, very helpful. My husband and I are having our 40th wedding anniversary party in august, and Mark was very helpful, kind and patient. Thank you Mark with the Stuart event rentals. If you are having a party.... I would highly recommend you rent from them at the Castro Valley store. Sincerely a happy customer. Patt & Rick read more

Mark Marini worked with me to find the best solution for my outdoor party, was thoughtful to eliminate items which I did not need, was very helpful and knowledgeable about the products offered. Finally he was very professional in addressing my needs. I would definitely go back! JB read more

Great service! Thank you for the beautiful linens! Our event went well and the table linens were perfect!

We rented their tiki bar for my husbands luau themed bday party along with some bamboo chairs. The bar arrived plain but after a few Hawaii themed decorations, it tied into our theme perfectly! Stuart was wonderful to work with as well. Very friendly, professional & prompt. My go to for sure! read more

We rented nice bar stools! Cindy and the crew is always quick to respond and easy to work with. Thank you!

Highly disappointed with Stuart Rentals. I am not one to usually write a lot of negative reviews, but I just had to share my experience to spare someone else from going through the disappointment. I first called about a month ago to get a tent quote for my son's 1st Birthday Party. They took my name and number and said someone would call me back. Never did. As it was nearing my son's party, I tried again and they said their tent experts were not there so they took my information down again and said someone would call me back. Although hesitant, I figured I'd give them another chance. Trish (Patricia) Johnson, the Senior event manager called me the following business day. Yay, right? Things were looking great; she was actually very nice. She asked for some photos and measurements of our backyard so we sent those in. She worked well with me explaining their services and options in a professional and kind manner. She was patient with many of my detailed questions that I would ask. She even said she would give me a 10% discount for being a first time customer to "help" me stay within budget, being that my husband is the only one working and I am a student. Seems all good, right?! Wrong! To help with our decision, I emailed her 3 different scenarios we may go with for quotes (20x25 tent with floors, 15x20 tent with floors or just floors for a 15x15). She emailed me back with quotes that were slightly higher than the ones we discussed over the phone. (Some were optional like the heater.), which was already a bit disappointing. And not once did she say over the phone or emails that I could not order just floors. In fact, I even asked her if I could order just the floors if need be, and she said yes. She said yes over the phone, and she quoted me for scenario 3 of just floors. So I go to email her telling her that we were able to get the tent elsewhere and if I could get just floors for a 20x20 area, instead of a 15x15. You would think that this would be somewhat good news since they'd be getting more than originally with scenario 3. She responds and tells me that they don't rent out just the floors if we are renting the tent from another company, and to perhaps, "rent the flooring from them." Wait, what?!? I think I would've done that if I could, but unfortunately, the company we rented the tent from does not have the flooring we need for our backyard. Surprised at her response, I email back saying that she never mentioned that, and in fact said I could rent just the floors when I asked over the phone AND she quoted me for just the floors in my email with 3 different scenarios. Asking if we can still work things out even though I was already upset, she responds with the following: "We have a 52,000 sq ft warehouse full of rental equipment. Approximately half of it is used to store tents and their components. Therefore, it does not make sense for us to rent to someone who is renting a tent from one of our competitors." Wow. HIGHLY disappointed. That would've been nice to know from the beginning. So she really WASN'T in the business of helping me stay in my budget or with making the event successful. She went from making me feel appreciated, to so small. And she even asked where we are getting our tent from after. So although Celebration Party Equipment Rentals in Hayward does not have the flooring we need, they definitely have great customer service, unlike what Trish and Stuart Rental provided. Their price for tenting was much more affordable for our budget, and when I told them what Trish said to me, Susan at Celebration gave me various companies in the area that may have the flooring we need, and even offered for one of her people to come out to my house to see what options we can do for the flooring they do have at no cost to me. So I would recommend Celebration Party Equipment Rentals over Stuart Rental. And if you do go with them, I just hope you have better luck than I did. Maybe after seeing this, they'll change their minds on how to deal with their customers and you will have a better experience. read more

As a frequent party planner, I've used these guys for years! They really are the best, and have every product under the sun to meet your rental needs, your style, AND your budget! Mark was particularly helpful. He walked me through when I was trying some new products, and even stayed late to help me place a last-minute order. THE BEST! read more

I called 3 different rental companies all with disappointment about price, hidden fees, or same day pick up and delivery. Stuart Event Rentals were the breath of fresh air that I needed!!! They worked with me last minute for a graduation party to find everything I needed at a great price. They also were so understanding and accommodating when I couldn't return the items right on time because I got stuck in traffic!!! Best part was that I could have the rentals all weekend with no extra cost. GREAT customer service - would HIGHLY recommend to anyone!!!!! read more

I went to Stuart Rentals today for my bridal shower. I had such a good experience! Thanks to Mark who helped me get everything I need! They are even going to deliver it. I can't wait for my shower knowing I won't have to worry about anything but my guests. read more

Walked in and there were two employees, younger male and older woman who didn't even bother to welcome us in? After 5 minutes we finally asked for help. The younger guy said "Ah yea there are some books in the corner look through them and if you have any questions let us know." So we did. After we looked through the books we had questions. And the guy said "I don't know about that, you need to talk to her" So we waited 10 minutes to talk to her and she still didn't want to help us. Finally my Mother went up to her and said "Look, we've been here for like 15 minutes now and none of you can help us. I have two engagement parties and two weddings I need help with" she replied with "Well, I'm extremely busy!" My mother said "How are you busy? You are just sitting there" she then replied with "I have a wedding that's today. And your events are?????" with very sarcastic attitude. So we decided just to leave. Everything looked pretty from the table linens, to the chairs, to the candle holders etc... but horrible customer service. Why would I want to plan my wedding with people who don't even care? read more

Good cheap prices, beautiful showroom with lots of layouts. Their website has pictures of most things they rent with prices. Even margarita machines! read more

Mark was the best big help for my 50th Birthday. He gave me great ideas on what I should get he help make my special day the best ever! I would highly recommend coming here. I will definitely will come back! Thanks again Mark! read more

I used Stuart Rental for my Oct wedding day. Let me start by saying what items they do have are beautiful. I rented gold/clear crackled glass chargers and tall goblet candle holders for my guest tables. However their candelabra selection is very limited and mostly silver. I had to go all the way to SF to get tall gold candelabra's for my center piece arrangements. Took forever to get a hold of someone and get a quote, I had to call numerous times and keep asking for help. My biggest issue is their customer service, or lack thereof. My biggest problem with this company is the way they handled my business the day's leading up to my wedding. 2 days before my wedding I got a call advising that the bride who had rented my candle holders prior to me had broken 3 set's of 7 that I ordered so they did not have enough to fill my order. They had purchased new ones but they would not arrive in time for my scheduled Friday pickup (My wedding was Saturday). My bridesmaid's went to pickup the available candle holders Friday morning before our rehearsal. I got another call Friday afternoon saying the new ones ordered had arrived and I needed to pick them up in the next hour before Stuart Rental's closed!! I'm the bride, it's the night before my wedding and you want me to stop the other 1001 things I'm doing to make a second trip to pickup items? I asked if they could have their delivery team drop them off since we had already made one trip there today. The girl on the phone unsympathetically stated "nope, our delivery drivers are booked" RULE 101 OF DOING BUSINESS: When you inconvenience a customer by not having the items they ordered months in advance because of an internal issue it's your job to fix the problem. You don't put the problem on your customer. If your delivery team is booked you juggle things around to make up for the first inconvenience, or someone else from the store delivers them. I had to send out of town guests to pickup since I was busy. This was handled so unprofessionally, very disappointed with customer service and lack of common sense. Train your employees to know how to make things up to customers when YOU mess up! ******11/14*******To update my earlier review I rec'd a call from management following my original review. They felt bad about the service I rec'd and refunded what I paid for the candelabra's to make up for it. I appreciate them reaching out and trying to make it up to me so I would be willing to give them another try for my future rental needs. read more

I have been renting from Stuart for years, and as this company has grown, the service, quality, selection, and prices have gone down hill. They to some degree dominate the San Francisco Bay Area market and if there were other choices, I would go elsewhere. Will not be using them in the future. read more

Working with Mark at Stuart Event Rentals was the highlight of my wedding planning process. Our main vendor flaked out on providing the flower stands for our wedding ceremony and I didn't know what to do, but Mark came through for us, took the time to walk me through Stuart's extensive product list to find the best possible item for my needs, and secured the rental equipment we needed on short notice at a great price. I can't thank Stuart or his company enough, and I can't recommend them more highly. read more

Couldn't have been easier. I called last minute to rent some chairs. Great prices, took care of everything over the phone within ten minutes. I picked up the chairs a few days later. I returned them a few days after that. Absolutely stress free, which is nice because parties, while fun to attend, are very stressful to put on. This made the whole process that much easier! read more

I thank them so much for being there for a last minute situation (I actually forgot to come pick up my delivery - my bad). But they stayed a little late until I arrived. I appreciate them so much and will be using them again in the future! read more

I have been using Stuart Event Rentals for decades, the staff in Castro Valley is managed by Cindy Foster who takes great interest in making sure my orders are correct, delivered on time and always with quality products. I highly recommend using Stuart Event Rentals if you want consistent quality and friendly attentive service. Mike M. read more

I have used this company for many years. I have always been pleased with both the service and the product they have to offer. My latest experience was with Mark, he provided wonderful customer service. Mark is very knowledgeable , helpful , and a lot of fun to work with. I highly recommend this company if you are planning a special event. read more

This was the easiest party rental I ever did for an organization! Cindy made it so easy. Highly recommend!!!

I was catering a party of 300 last week and used Stuart event rentals for the first time. Kevin and the rest of the staff we're knowledgeable about all the equipment they have to rent and provided great customer service. I am happy to have a local rental company I can trust! My restaurant will definitely be using Stuart Rentals again. read more

Stuart Rental is awesome! They totally hooked us up for Castro Valley Pride and they were incredibly helpful and fun. Jojo, Lindsay, Mark and especially Cindy make a great team, you should talk to them for your event too! Thanks guys! read more