I went here to get a wax for the first time in a while and had a very pleasant experience! It's…read moreclean, spacious, and everyone there is very welcoming. I got to meet Jasmine and I had a great experience with her as my waxer. I will definitely be back!

My family has invested years of business into this location. Not only have I been a long-time…read morecustomer, but both of my daughters have been clients as well. Until recently, our experiences were consistently positive. Unfortunately, since the management change, the level of customer service has become unacceptable and declined significantly. I recently spoke directly with the manager Dilai regarding a concern, I expected professionalism, active listening and a willingness to resolve the issue but instead the experience was extremely disappointing. Rather than listening and trying to understand the issue, she repeatedly interrupted and kept repeating the same statements without addressing what I was actually saying. It felt dismissive and unprofessional. The conversation was frustrating, dismissive, and completely unproductive. What made the situation even more concerning was that, despite our long history as customers, the staff seemed unfamiliar with us and were asking basic questions about my daughters that should have already been understood in the context of our relationship with the center. The manager Dilai also promised to call me back, but never followed through. A simple follow-up is a basic expectation of customer service, especially when a manager personally commits to it. Failing to do so only reinforced the feeling that customer concerns are no longer valued. The most disappointing part is that this was not a one-time interaction with a front-desk employee, it was my experience with the manager Dilai herself. Leadership sets the standard for customer service, and based on this experience, that standard has fallen dramatically. Loyal customers are the foundation of any successful business. We deserve to be listened to, treated with respect, and have our concerns acknowledged. Sadly, that was not my experience. I sincerely hope ownership takes a closer look at what is happening under the current management because the difference is noticeable, and not in a positive way.

I stopped by The Glam Room last week for an eyebrow wax with Naomi--and wow, she's amazing! From…read morethe moment I walked in, she was so warm and welcoming, and her space is super cute and cozy. She absolutely nailed my brows (honestly, the best I've ever had), but what really stood out was how genuine she was. We chatted about lash extensions, and when I mentioned that I'm pretty rough with makeup removal, she totally got it. No pressure, no sales pitch--just a real conversation where she respected my concerns. Funny enough, that made me more open to the idea later! I've already booked my next brow appointment and might even try more services soon because Naomi's combination of talent and amazing vibes is hard to beat!

Got my eyebrows done here and I love the way they came out! Her space her super clean and cozy, and…read morethe bed I laid on was heated and soft. Naomi herself has such great energy which made the experience even better.

Samantha is really nice and she has this vibrant vibe that just makes you feel very comfortable…read more Also the sanitation is great you can smell and see that she really cleans up well. I really recommend her services.

I had a great waxing experience with Sam Mamea. She was fantastic. I greatly appreciate her…read moreattention to detail, which left me with a smooth wax and didn't make me feel rushed, unlike other wax spots. I loved her personality--she was easy to talk to and made me forget I was getting a Brazilian wax, which I dread doing However, I found this wax experience pain-free. I will definitely come back.

I've been going to Brenda since I was 12, I've always been insecure of my upper lip and it was a…read moretough decision for my mom to let me get it waxed but Brenda helped her ease into it. Now I'm 14 almost 15 still going. Her office is so homey and welcoming. Brenda is so sweet, she's been talking to my mom and helping her with my Quinceañera and always there to let you vent!

I was lucky enough to book Brenda for hair and makeup for my sister wedding this past weekend. She…read morearrived on time and prepared with everything we would need to look spectacular. It was great to sit and chat with her while she made us look beautiful. She asked us what we wanted but gave us advice that we appreciated. She checked in on us throughout the appointment and made sure we liked how everything was looking. My sister's hair and makeup a long with my hair and makeup looked great the entire night even after tears and dancing. I already go to her for all my waxing services but next time I need hair and make up I'll be calling her! Thanks Brenda!!

I had an amazing experience with Amrit! She did a fantastic job on my full-face waxing and…read morethreading. She was gentle, professional, and paid close attention to exactly how I wanted my brows and face to look. Her customer service was exceptional she listened carefully to my preferences and made sure I was completely satisfied with the results. I highly recommend Amrit to anyone looking for quality service and a wonderful salon experience. Thank you, Amrit!

I went to get my threading done on the 28 th August noon right before a wedding overseas . The…read morelady ripped my face ! My skin was so damaged and wounded . Will never go here again .

Happy to find a great threading place not too far from home. Rajvir is very friendly and is a…read moreskillful threader. She works out of her home and keeps her work area clean. It was my daughter's first time threading and she said it didn't really hurt. She works by appointment only so we were in and out. Love it! Don't forget to ask for some aloe to sooth your skin :)

Rajvir is hands down the best in Tracy for eyebrow threading! She really understands what you need,…read moreresponds quickly, and makes scheduling a breeze. Her service is fast, spotlessly clean, efficient, and a kind person to top all of that!

I have loved getting my facial from Melinda for the last so many years and even though I've moved…read moreto Monterey, I still try to come here whenever I can. It's always a relaxing time! This place simply gives off zen vibes the moment you enter the door. Today, I notice this new thoughtful addition- a refrigerator filled with a variety of drinks- what a way to show your appreciation and care for your clients! My 13 year old daughter commented that "women just do business so much better! So thoughtful!" And I agree! Melinda exudes calm and gentleness. She helps me relax the moment I step into her room. And more so the moment she starts working on my face. She takes her time and even extends the massages to the neck, shoulders, and hands. The products that she used on me today smells soooo good and fresh. Both my daughter and I left feeling better, happier, and with our skin glowing! Looking forward to the next self-care session.

Very customizable experience, Melinda was super thorough and helpful with my skin concerns. Did a…read morefacial and a custom peel. I'm in love with my results!

Amazing!!! First time coming here and i'm coming back every time!! Kimberly did amazing with my…read morenails and even helped me decide which nails I should do. She perfectly replicated the inspo pic to my nails. 10/10 for me!

Kimberly is amazing!!!!! Went last week, so kind, explained my options and recommended what would…read morebe best for my lifestyle. Matched the inspo pic perfectly!!! 10/10 she is the one I will keep coming back to!!! Elizabeth

I have been coming to Tashi for a year now for Brazilians and Facials. She is absolutely wonderful!…read moreTashi creates a comforting, friendly, and safe atmosphere ensuring your needs are met before your appointment. She even goes above and beyond with advice on how to care for ingrown hairs and skincare provides products to use for aftercare. For facials, she creates an incredibly comforting environment. She goes above and beyond, and gives you insight on your skin type and additional tips. She is incredible! I highly recommend Tashi!

Amazing! I leave happy every time. Will continue to book with her in the future! Best service!read more

Absolutely amazing experience here at Wonder Nails and Spa! They treated my bestie phenomenal for…read moreher Birthday pedicure. They are so kind and generous and such a wonderful atmosphere. We ended up having 3 ladies celebrating and it felt like one giant birthday party! I absolutely recommend anyone looking to bring a friend for a birthday pedicure or just if you want one for yourself. I'd recommend Helen, she is great at what she does

I am only leaving 3 stars because I feel like most of their staff are good at what they do however…read moreI had a poor experience here and definitely will not be returning, and hopefully they take this feedback seriously. I was specifically looking for a salon that had a little kids chair because I was taking my almost 3 year old to get her nails done with me. Wonder nails consistently came up. Pictures online looked fine so we called to see if they could fit us in - they said yes. Showed up and I asked if they by any chance had time to do gel x nails for me rather than a basic gel mani. They hesitated, looking around - one woman offered acrylic I said no thank you I want gel x but if they can't do it I'll do a regular gel mani it's totally fine. They said they could do it and the woman who started doing my nails, basically in my OPINION, did not know what she was doing. I am making an assumption based on my experience and compared to my experiences at other salons - but it seemed like she was just learning gel x and almost as if I was her first customer she'd ever done it on. Here's why: - she cut my skin with the drill multiple times, multiple different nails - the shape and length is different with each nail and even more from hand to hand - on a couple of the nails, the size of the nail she put on was clearly the wrong size and went onto my skin rather than strictly being on my nail bed - I brought up these issues and after a couple times of me requesting she fix it, I realized this lady simply was not going to do a good job and I would be getting them fixed elsewhere. I was with my young daughter and was more infatuated with the experience my daughter was having for her first salon visit and paying attention to her, not to mention I didn't have the time to sit there and have this woman continue to fix mistake after mistake. - the first nail she cut for length, I told her that's too short a little longer and she still continued to cut it at that length. I was visibly annoyed but she continued to cut the rest of them and again - being with my young daughter is unfortunately not a time for me to extend the duration of our time there. If you have kids, you know. This visit wasn't about me this time. - I requested almost shaped, pointy / stiletto, but for some reason she cut the nails square (even tho the gel x nail was already pointed) and filed it down into the pointy almond shape. I have never had anyone else do it this way and given the final shape, clearly this is not the ideal way to do it. They are also all different lengths and different pointedness. My pinky nail she cut first is so terribly ugly and short. But again, I didn't have time to sit there and have her take it off and fix it. However I would have still expected a professional nail artist would offer so that I don't leave the salon with their work looking crazy. Multiple other staff looked at the nails after and tried to say how pretty they were and I'm just confused which leads me to believe I was an experiment for her as her first customer with gel x nails. My fingers all look different, I have cuts on multiple of them from her drill, and when she was done shaping before the polish I had to blatantly tell her to file one of them that was so visibly the wrong size for my nail bed which was crazy to me. Also, the woman who did my pedicure was better however my toes are also sore from her picking at them so much. I will say - my toes were looking crazy going in there but I feel it's their job to know when to stop picking on my cuticles. It hurts to walk now because my big toe is so damn sore. I'm sure the rest of the staff are better. But we will not be returning. Keep an eye on them if you're getting services here. You may have to step in and tell them what to do....