I am really not one for giving bad reviews. If I have nothing nice to say I generally say nothing at all. I have mitochondrial disease, which makes life hectic, and also does not afford me the opportunity to get my hair done very often. I reached out to this salon for help in setting up an appointment and answering my questions. I did not expect a hand out or anything free, just some genuine help and kindness in regard to getting my hair done. I reached out to the salon on March 31rst. I have been going back and forth trying to have questions answered, simple questions, like how long the appointment will be so I know what medications I would need and or if the appointment would be doable. I had spoken first with Randi one of the salon owners , who assured me that Jacqueline the hair stylist would get back to me. After weeks of not hearing from anyone I did get a call, but I was in the hospital ER and could not answer the phone.When I returned the call I was told I would receive a call the next day. When I didn't receive a call three hours past the time specified I called and was told that Jacqueline was busy and I would receive a call back. Again I didn't receive a call. I reached out via FB message, which is how I had been corresponding for the most part and did not receive a message. I called the salon and spoke to Katie the other salon owner, who told me that I wouldn't be able to use my groupon with Jacqueline. After I advised her I was advised I could she went to look at the schedule and told me for what I want done that I would not get an appointment until June. I was upset with that. My hair is very long and it is difficult for me to brush through it, I first reached out to the salon at the end of March, and felt that was too long to have to wait for a hair appointment because I had already been waiting for so long. I was told that Randi or Jacqueline would call me back. I was called while my daughter was recovering from having had tooth surgery, and I couldn't answer the phone at that very minute as I was medicating her. I called back within an hour of receiving the call, and let Randi know it was me who was calling. She didn't ask me anything or talk to me about anything we had discussed previously, just said that she would have Jacqueline call me back when she wasn't busy. This was about three days ago. I still have not been contacted by Jacqueline or the salon. I have very limited energy due to my illness, and I have to say I really do not appreciate being jerked around. I have spent a lot of time going back and forth simply trying to get a hair appointment so I can have my hair done. I have now wasted one and half months going back and forth with a salon that I guess never had any intention of doing my hair to begin with. If they did have intentions of doing my hair, they could have facilitated this in a much more professional, courteous and timely manner. I would not recommend this salon, and will be letting friends and family know what happened to me. read more