I think it's important to share with other brides the disaster that Plush created for my sister the past weekend. I rarely write 1 star reviews, however I think that given the circumstances below, a 1 star is generous.
My sister hired Plush to do the hair and make up for both herself and her bridal party for her wedding this past weekend. In many areas of the wedding planning we tried to balance cost vs quality, but Brittany decided that in this area she was willing to pay top dollar for the highest quality. She loved this salon and had a great deal of confidence in their ability to make her look like a princess on her big day.
On January 3 she got a price quote from Plush, which quoted $100 for the bride's hair with an extra $250 if she wanted extensions, and $85 for each bridesmaid. They also told her that there is a travel fee of $200 for them to come from the salon in Glenville to the hotel in Albany. We believed that this was a bit pricey, however my sister was willing to pay the price for the best service. She also confirmed this price quote a month later on February 4th at her consultation.
The week of the wedding, when my sister went to pay the balance, they changed the prices. They explained that it would now be $20 more for my sister and $15 more for each bridesmaid because there is an individual travel fee to bring the supplies. I'm not sure then what the $200 was for then, because that seems pretty ridiculous to charge that much for a stylist to get in their car and drive without any supplies. Regardless, we paid the fee and didn't think much more about it.
The day of the wedding the Plush ladies arrived early, which was nice, except it almost felt as though they arrived early just so they could leave early. It wasn't even 11 in the morning yet and they were trying to rush my mom into doing her makeup for a wedding that didn't start until 6:30. It was just a bit odd, but overall the rest of the getting ready went without a hitch.
Everything else seemed to go pretty smoothly, and then the ladies left, each with a $100 tip. We hung out in the hotel room, ate some snacks, then started getting dressed for pictures. One of Brittany's curls had fallen out of her updo, but we decided not to try and fix it yet. By the time she stepped into her dress, her hair had completely come apart!! We hadn't done any sort of activity that would have caused her updo to fall, and it was less than 2 hours until the wedding. We panicked and started calling Plush. At first we couldn't get a hold of them, but finally we were able to speak to someone and send them a picture of the hair disaster. They were in disbelief, and also 40 minutes away. That means that Brittany wouldn't even be ready when she was supposed to be walking down the aisle. We ended up frantically calling other nearby salons, having Brittany get out of her dress, get in the car, and all of us driving somewhere else to have Brittany's hair fixed at the last minute. Fortunately, Patsy's Pin Ups was able to save the day and fix my sister's hair and all of the bridesmaids' curls which were already starting to fall.
We had 8 minutes for pictures of the bride and bridesmaids before the wedding. And the stress that it added to the day caused a ripple effect where we were now running late and had ZERO formal pictures as a group after the wedding.
My sister handled this like a champion. She didn't cry. But she is now very sad about how her hair derailed her whole day and she doesn't have photos with her husband beyond what was taken during the wedding and reception. When my mother went into the salon to get a refund, she spoke with Kim who was extremely defensive about the situation, and borderline accusatory with some of her comments. In the end, my sister paid $570 (travel, extensions, and styling) for a hairstyle that fell apart before the wedding and we were only refunded the $120 for the cost of the style alone. The refund was so insignificant considering the cost of having to pay another salon to fix her hair and sacrificing her formal wedding photos.
It should also be noted that my sister had originally declined to get hair extensions, then changed her mind the day of the wedding. I guess the salon doesn't have much variety of colors because we were told that they had to run around trying to find extensions that matched the color of my sister's hair the morning of the wedding. We didn't realize that we had inconvenienced them at the time, however I wish they had put as much effort into styling my sister's updo as they did finding the hair extensions.
I would never recommend Plush to anyone. While our hair looked beautiful at first, it was absolutely not worth the price and stress that it caused my sister on the biggest day of her life. I caution any bride who wants to hire this business read more