This company can be unprofessional. I started working with them and they got into a dispute with…read morethe insurance company that was really a breakdown in communication. I got the company president, the insurance company, and myself on a conference call to discuss the situation. The company president was rude, impatient, and unwilling to work with the insurance company. He was not even willing to discuss the situation due to his anger with them. It was so bad, I could not even get a word in to help defuse the situation and discuss the issue. He then told me I needed to find someone else to get my work done. I was dumbfounded by his actions as the company president. Frankly, I would not recommend this company. The staff is young and immature and I do not think they can be trusted. I'd recommend you work with someone else.

We hired ROC Cleaning after my mother's basement flooded due to a sump pump issue. They were very…read morequick to respond to my initial call and came to assess the situation that same day. The following day, the hot water tank leaked and flooded the basement a second time. I called Tom to explain what was going on and he immediately came over and got all the standing water out of the basement. We are very pleased with not only the service and the quality but how communicative he was throughout the entire process. Would highly recommend them.

The objective of my project was basement restoration. Having been in the house 29 years, the…read morebasement is my last project to update. The goal was to restore the basement as close as possible to it's original condition. I began with acquiring a heavy duty dehumidifier after contacting Servpro. Servpro personnel came in, power-vacuumed the walls to get rid of as much white powder as possible, clean-out the cobb webs, vacuum the perimeter of the basement floor, and apply a mold treatment to mitigate any mold that existed. I am very pleased with the work performed, and am continuing to use the heavy duty dehumidifier until completely dried out! Very exciting!

Wanted to thank the crew at Servpro for their excellent service. Zeke, Alex and Frankie made short…read morework of removing the fans and driers. Having a flood from a sump pump in your basement is never any fun and the damage can be overwhelming. Thanks for a job well done.

I highly recommend On The Spot Cleaners! Laundry wasn't drying and when checked the outside vent…read moreit didn't appear blocked. Fortunately a technician was able to come the morning I called and they cleared a significant blockage of accumulated lint. The technician was prompt, arrived at the time stated; very conscientious of not making a mess and cleaning up afterwards. He also provided good advice on how to avoid issues going forward. The office was quick to return my call and follow up with information. The service cost was very reasonable especially given the quick response. I will use their services again!

Excellent job, carpet looks brand new Highly recommend…read more Very responsive Professional and knowledgeable staff

I cannot say enough about how happy I was with the service I received from A-Plus. After only…read morebeing in my new home for 2 weeks and having problem after problem arise, I got hit with a water leak that damaged walls, floor and ceiling. A-plus came out immediately to fix the damage - they were professional, responsive, clean and - most importantly - kept me informed during every step of the process. I have worked with no less than 5 other contractors during my home renovations (both planned and unplanned....), A-Plus was by far the most professional and pleasant to work with. They took over the dealings with my insurance company and cooperated with the contractors that were already in the house - when everyone else I was dealing with was stressing me, A-Plus (primarily Scott) went out of their way to DECREASE my stress levels.

From the owner: We are a locally owned and operated small business. Woman and Veteran owned with 20+ years…read morecombined experience. IICRC Certified technicians. What separates us from other cleaning/mitigation/restoration companies is that we will not only mitigate the damage to your home but rebuild it to be better than ever. We take any call big or small 24 hours a day/7 days a week. We will work for you and/or your insurance company. We will walk you through the insurance claim process if necessary and work directly with your insurance agent and adjusters. We work with all insurance companies. We work with the greater Rochester area including the surrounding counties down to the Southern Tier.

Do not hire these people! I contracted this snow removal service for 950 dollars December 4th,…read more2025. I came back from my trip January 1. And found the driveway filled with snow. I waited and no one came. My tenants informed me they had come only once the whole snowy month. On Sunday January 4, I asked for my money back ( see previous text for the reasons). That same day I was assured that the snow would be removed that same day. No one came or contacted me. I texted to request that the snow be removed the next Monday. I called, since I got no response. Again I was promised they would come that evening. The tenants and I waited in vain. Therefore I requested again a refund of the $900. I received no response.

From the owner: Rapid Response Restoration: Your Path Back to Normal…read more Why Choose Us? The Rapid Response Advantage 1. Unmatched Speed and 24/7 Availability The name says it all. We offer 24/7 emergency services with a commitment to rapid, on-site response. Quick mitigation is the single most important factor in preventing secondary damage, stopping mold growth, and dramatically lowering your final repair costs. When disaster strikes—a burst pipe, a fire, or a storm—we move instantly so you don't lose valuable time. 2. Complete, Start-to-Finish Restoration We eliminate the stress of juggling multiple contractors. We are a full-service provider, handling the entire restoration process from beginning to end: . Reconstruction: Full rebuilding and repair to return your property to pre-loss condition or better. 3. Certified Experts You Can Trust Our team consists of IICRC certified professionals (the industry gold standard) with decades of combined experience. We use advanced, commercial-grade equipment and proven techniques to ensure the highest quality of work, safety, and efficiency on every job. 4. Hassle-Free Insurance Process Dealing with property damage is stressful enough without the insurance headache. We help simplify the claims process by working directly with your insurance adjuster, handling the documentation, and ensuring a smooth, transparent process from your first call to the final sign-off. Don't wait. Call Rapid Response Restoration, and let us get you back home faster.

Helped me out tonight by jumping my car battery that was dead in a parking lot! And I wasn't even a…read morecustomer. Thank you!

Fantastic job! Showed up on time and carpets look better than I ever thought they would! Highly…read morerecommended!

everyone I dealt with was very cordial, helpful, and knowledgeable. I would absolutely recommend…read morethem.

The best out there hands down great company great employees and Tom is very good at his job takes…read moreyou through every step and so does there techs

My fiancé and I had major basement issues and Dave saved the day so thankful for STORM. The…read moretechnology that they have is second to none. I live in an area where there is constant, flooding, and water pouring into our basement from low lying land. Dave had a solution immediately to give me piece of mind with the iBasement system. Highly recommend them to ANYONE with any sort of basement issues. I can't wait for them to finish this job

From the owner: STORM Basement Waterproofing was created to give customers a better option in waterproofing there…read morebasement. We are passionate about clean dry basements and strive to raise the bar in our industry. With 40% of the air that you breath coming from under your house, its no wonder why a dry mold free home starts in the basement!