Blue Bear came recommended by our plumber after we had a leak in our 2nd floor Bathtub due to a…read morepinhole sized hole in the copper pipe. Blue Bear was very responsive, professional, and explained the entire process to us each step of the way. If you're unfortunate enough to suffer waste or water damage, I would highly recommend Blue Bear Restoration.

From the owner: If your home or business has sustained damage during a natural disaster or another incident, work…read morewith a team that will provide the compassionate service you deserve during this sensitive time. Blue Bear Restoration, Inc. in Rochester, NY, is a family-owned disaster recovery business that works with residential and commercial clients throughout Monroe County. These experienced and highly trained technicians can handle any sized restoration project, including full demolition and reconstruction services. They value continuing education to ensure they're always providing customers with the best service possible. Committed to fostering lasting relationships with clients, they provide reliable 24/7 service, as well as insurance consultations. Whether you've experienced flooding during a storm or due to a sump pump failure or burst pipe, Blue Bear Restoration is here to help. They'll remove any standing water, pull up carpets so the flooring can dry, and disinfect the site to eliminate bacteria and mold growth. These technicians also do everything they can to restore electronics and appliances to pre-damaged conditions. If you've experienced a fire at your property, call this crew to have them perform a safety inspection and complete the needed fire damage repairs. They'll repair smoke and fire damage, eliminate odor, and perform a complete restoration...

Servpro employees Ally and Rachael were absolutely incredible…read more My home with many valuables was damaged by smoke and soot from a kitchen fire. So careful and fully invested in cleaning carefully and thoroughly. Attention to detail. I am very impressed with their work ethic and service. S. Slawson Pittsford NY

Used this company because my insurance recommend it. At first everything was great they were nice…read moreseemed great. Gave us the estimate and then our insurance company paid. All was good until after they left and were finished and I gave them a good rating (Wish I could take away the rating I have them and give them a 1). All of a sudden the bill was $3,000 more then the estimate, they charged us for stuff that wasn't completed and to top it off they unplugged my security system while they were in my house then plugged it back in when they left. Very unprofessional. And when my wife and I brought it to their attention all they did was argue. Hands down would never recommend this company to anyone and will never use them again. Unprofessional people that work there.

This company can be unprofessional. I started working with them and they got into a dispute with…read morethe insurance company that was really a breakdown in communication. I got the company president, the insurance company, and myself on a conference call to discuss the situation. The company president was rude, impatient, and unwilling to work with the insurance company. He was not even willing to discuss the situation due to his anger with them. It was so bad, I could not even get a word in to help defuse the situation and discuss the issue. He then told me I needed to find someone else to get my work done. I was dumbfounded by his actions as the company president. Frankly, I would not recommend this company. The staff is young and immature and I do not think they can be trusted. I'd recommend you work with someone else.

We hired ROC Cleaning after my mother's basement flooded due to a sump pump issue. They were very…read morequick to respond to my initial call and came to assess the situation that same day. The following day, the hot water tank leaked and flooded the basement a second time. I called Tom to explain what was going on and he immediately came over and got all the standing water out of the basement. We are very pleased with not only the service and the quality but how communicative he was throughout the entire process. Would highly recommend them.

I contacted Comprehensive Mold Management to obtain information regarding mold we had in our home…read more We had another company come and do an assessment but their assessment showed excessive readings and gave us an extensive estimate for resolution. Ken Bird came to our home and showed me how false readings can occur when you put the meter near metal. He found no high readings in the area where I was told was excessive moisture. He gave us honest feedback and resolutions that would be a fraction of the original estimate. I teach "Creating an Exceptional Customer Experience," and Ken met all the criteria. His honesty was refreshing and saved us thousands of dollars.

The team of Andrew and Ed did the job of 5 or 6, traveling up and down the stairs. They attached…read moreour bathroom exhaust vent, and systematically cleaned and treated mold in our attic. They also added much needed insulation, as we were losing all our heat on the 2nd floor! Mark & I would gladly recommend CMM!

In the unfortunate event of a flood, SERVPRO of Central Monroe County is the only name that does,…read moreor should, come to mind. They are incredibly responsive and will not finish the job at your home, office, or facility until you are 100% satisfied. Myles, and Dirisbel are incredibly personable and knowledgeable, and they will make sure you are well taken care of. They are lifesavers!

From the owner: SERVPRO of Central Monroe County is the top choice for cleanup and restoration. We offer…read morecomprehensive residential and commercial services, specializing in storm, fire, and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

everyone I dealt with was very cordial, helpful, and knowledgeable. I would absolutely recommend…read morethem.

The best out there hands down great company great employees and Tom is very good at his job takes…read moreyou through every step and so does there techs

Our house is 40 years old. We never had the heating ducts cleaned and earlier this year I did a…read moreconstruction project in my basement that included drywall and drywall dust. I figured it was time. I spoke to Rick Drexler on the phone and he explained the whole process, and we scheduled a date a few weeks out to have them come and clean the ducts. The three man crew showed up at 9 AM and were very courteous - they all introduced themselves by name which is nice if you're going to have a crew in your house for 3 to 4 hours. Emilio was the foreman, but they were all nice and helpful explaining what they were doing as they go through your whole house. We all did a walk-through of the house from the second floor down to the basement. Counted all the ducts -intake and outtake. Then they brought in the equipment, a big vacuum that goes down in the basement that sucks up all the dust and debris. They make a few holes in your heat runs and cold air intake runs in the basement. That's where they insert their vacuum. They seal up these holes afterwards. They basically put a blue sticky film over all of the ducts in the house and then blow down from the second floor everything down to the basement. Then they use the vacuum in the basement to clean everything out your main runs. While they were here, I asked if they could also clean my dryer vent duct. They did and you'll see the results of that too. The pictures I've attached were some that I took and a couple that they took to show the before and after of the duct work. They sprayed a "fogger" spray in each vent to help prevent dust and bad stuff from accumulating for a few years. All told - it took three hours from start to finish and we are very pleased with the outcome. As I said it's been 40 years for this house so it was way overdue! They also do other services such as mold remediation, carpet or tile grout cleaning, and remediating water damage. They did a great job and I would highly recommend Jet Dry to do work in your home!

Rick Drexler and his team at Jet Dry came to my home to treat and remove some mold that I had in my…read morebasement and an attic area. The folks at Jet Dry did an outstanding job, they were courteous, kept an immaculately clean work area. And best of all they were reasonably priced! I highly Recommend Rick and the team at Jet Dry. While I hope I never need mold remediation services again, if I do they are the people I will call.

I used their dry cleaning service for two winter jackets($1000 value in total). It took four days…read moreto get it back. When I had it, all the feathers in the coats were not tumbled at all, there was so much damage to the jackets. The owner never said sorry and kept claiming that that's how the fabric was designed for and asked for proof(????). If you don't know how to treat the garment properly, please close your business and don't handle the customer's clothing. The owner only cares about money. Use this service only if you want to ruin your clothes. Avoid this business at all costs!!!!!

These guys are great. Whenever I need dry cleaning they are my go to. Friendly service and on…read moretime. I have used them several times without issue. The prices are reasonable or at least not off putting. If you are looking for a dry cleaner I recommend giving them a try. I like the pre-pay discount and with reliable service; it is a no brainer for me.