We went to Dicks in Point Loma to get a bike for my son's birthday. Cliff was extremely helpful,…read moregot him all set up, and made a big deal out of his birthday. The whole experience was so fun and successful thanks to Cliff!

I like how the in-house gym market is growing to include an ice pod & your own sauna box. These…read morethings are epic cool and small enough that you can put them in yo tiny SD pad. Customer service is scarce and rando, some are happy workers while others were not so cool and a bit annoying. Good thing we allll gots the internet to be our #1 CS.

This is my go to store for athletic shoes. I browse the sales and often find just what I need at a…read moregood price. Service has always been polite and efficient.

Came in for baseball gear. 1st helper was great but had to ask another person to get something…read moredown, he looked suuper annoyed. Called to complain but just got a "we'll take care of it" which makes it seem like maybe he was the manager. Will not be back to this location for my kids in year round sports. Love the Chula Vista location, where I literally walk through & get asked if I need help my whole visit.

I bought Scooter wheels and a golf club! No one in town had what I was looking for and this store…read morewas my last chance! I'm glad I found it! Been driving pass this building for almost 10 years and never out it together.. well I'm grateful now cause he will get all my bussiness and referrals.

Went in to grab some affordable wet suits for my friends and I to go snorkeling. The owner was…read moresuper friendly and helped each of us find a wet suit that fit us perfectly!

I had an extremely disappointing experience with Golf Galaxy regarding a recent shaft installation…read more I brought in a brand new Mitsubishi Tensei 1K Black 65g stiff shaft to have a TaylorMade adapter installed for my SIM2 driver. The club was professionally installed by their team. On the very first session using it, the shaft snapped at the tip after a normal drive (not a mishit into the ground or anything abusive). A break at the tip immediately after installation strongly suggests improper installation -- most commonly excessive heat during adapter install or structural damage to the tip. This is not normal wear and tear, especially for a premium shaft like this. I brought it back to the store the same day, and they refused to take any responsibility or even meaningfully inspect the installation quality. I was essentially told it was my fault, despite the failure occurring right where installation work was performed. I understand accidents can happen, but the complete lack of accountability or willingness to help resolve the issue is what makes this experience unacceptable. When you trust a retailer with professional club work, you expect a basic level of responsibility if something goes wrong -- especially immediately after service. I would strongly recommend being cautious when using this location for club repairs or shaft installs. Based on my experience, there is little protection for the customer if something goes wrong.

Brought in a $500 Scotty Cameron to get re-gripped they didn't even bother to ask me if I wanted to…read morepreserve my original Scotty Cameron grip they just cut it off completely without asking me if that was even an option to preserve it. Once I asked them, they just said it was an extra fee if I were to have it preserved. They never asked me one time if that was an option.

Between my husband and I we have officially bought five boards from the shop! Most recently we…read morebought two boards today, a 7'4 torque board and a 7'0 Tomo. We love coming to this place to buy our boards, one for the selection, two for the knowledgeable and honest staff. Most of our boards we have sought advice and guidance from Francois and today we had the pleasure of meeting Bird (the owner)! Which honestly I didn't realize was even the owner until after we left in my husband told me lol. I really enjoy how honest and knowledgeable the staff is it really has made my husband and I feel good about picking boards. Boards are not cheap, they are definitely an investment and the right technology size, length, type all can make a huge difference. So I don't trust anywhere else to go but this place! You can also do a demo rental at their OB shed location before you make a purchase!

After 40 years of surfing, I thought I'd seen everything a surf shop could offer. Bird's proved me…read morewrong. I came in looking for a new board and was fortunate enough to work directly with Bird himself. From the moment we started talking, it was clear this wasn't going to be a typical retail experience. He took real time to understand what boards I currently ride and -- more importantly -- what I'm actually trying to get out of a new one. Patient, knowledgeable, and completely free of the condescension that can sometimes creep into shops like this. No ego, just genuine expertise. We narrowed it down to two models, and here's where Bird's went from great to extraordinary: rather than push me toward a decision, Bird offered to loan me one of his own personal boards to try out first. In four decades of surfing, no shop has ever made me that offer. Ever. This is what a surf shop should be. Highest possible recommendation.

Online inventory real time on my 40 lb , Braided Fish Line…read more Brooke at Customer Service Desk was professional, efficient and knowledgeable. Melanie and chihuahua along side her adding a welcoming home town feel. Highly recommend this place for anyone for fishing land, lake or a roaring river into the sea. Visit this store and team in beautiful San Diego.

Christie was extremely rude & condescending when asked about the price match on a particular item…read morecarried by Amazon for a cheaper price. She stated, "This is the fourth time I explained this!" I've been a loyal customer for years at the store and spent thousands of dollars at West Marine and do not appreciate her treatment. I will do future electronics shopping at Amazon. Thank you.

Full disclosure: I know nothing about fishing, fishing supplies, or cost. However, with that being…read moresaid I do know when someone is trying to up-sale you, rip you off, and has poor customer service. Came in today after lunch to have my son's fishing spool replaced. Max was amazing! Friendly, professional, and had great customer service. Note: my son went there last week to have line put on his new reel. He could have tried to up sale me and try to get me to purchase other things but he didn't. He also remembered my son and had nice things to say. I asked him some questions and he seemed very knowledgeable. Fixed the line on my son's reel for free. The store is pretty small and full of supplies. Parking is very limited. As a customer I value service over anything. With max's service it felt like a local mom/ pop shop and I was a regular customer there. Thank you Max for your help. Service 5/5

Definitely, this place deserves NO STARS…read more 57+ years fishing and this place represents everything that is wrong with fishing everywhere lumped into one place. So let us get started. The replies are fake apologies, "I am sorry you feel that way," gaslighting, "You misunderstood," playing Doctor, "You are crazy," and blaming others; "Yelp" this and that. Wondering if those 5 Star Reviews are even real because the people leaving them have so few, if any other reviews. I can understand having a bad day, week, month, year, but this nonsense decades? For me, for anyone, to be wanting to be treated this incredibly badly, repeatedly is beyond me. For the high prices, shotty customer service, and recommendations always for the highest profit margin items, other places are far better.

I originally went to Bird Surf shed to check out some boards (transitioning from longboard to…read moreshortboard) but they didn't have much of a selection and they told me to go here instead and also because they rent here so I could try before I buy essentially. They had several Torqs surfboards to rent so my boyfriend and I tried 2. You can rent up to like 3 boards same day for price of $10 per person which is a steal. Last time I tried before I buyed was like a $35 rental and although I did end up getting that board and love it, $10 is so cheap in comparison. All you need is to leave a credit card or ID for your rental, and just one per party. You also sign some paperwork and you're good to go. Recommend you come at 10am when they open so you get access to all of their boards.

My wife, sister-in-law, friend, and I came to OB to rent surfboards. This was our first time in…read moreOcean Beach and we're fairly new surfers so it was great to be welcomed with the staff as we came in. They answered all of our newbie questions and pointed us in the right direction to try and surf. We each rented wetsuits ($15 for half-day) and a soft top surfboard ($10/hr) and we were on our way! The rentals were great quality and we enjoyed surfing for 2 hours by the dog beach (just north of lifeguard tower 5). Will definitely be back again whenever we have visitors that want to surf!!

Super good store with good variety and all the brands you'd want. Noah was very helpful and…read morepersonable. He helped me find everything I wanted and checked inventory for sizes they didn't have in store, which he didn't have to do. It's always chill shopping here and Noah made it even more chill. He's a good dude and a hard worker

Excellent customer service Have great selection of popular…read morename brands and very helpful and friendly