Dishonest company. After paying nearly $2700 to get a new sliding glass door, the installers left our house with a obvious mark on the door. Even though I contacted them within hours after they left, they are saying that we must of made the mark on the door now...confusing comment. If their point was even true, how is that better? Do they think their product is that fragile? Look at the pictures. It looks like a burn or manufacturing defect. You be the judge. They shouldn't have installed with a mark on it. Seemed dishonest. When installing the door they cut metal that tracked small metal pieces everywhere in our house and ruined our outdoor carpet! After I contacted them, they claim they told us about a issue with their vacuum. We never heard a comment to my wife about it, and are now calling us names(very professional!) If your vacuum broke, why didn't you ask to use ours? Why did you just track it everywhere! Please see pictures. In their response to our complaint they decided to slander us. See when they attack my wife regarding the glass about our child. Yes, the window broke! That's why we were getting it replaced! We cleaned it nearly every day in the many months we waited for this company to arrive with the new door. When they arrived, they told us not to worry about anything near the door. If they say something similar to you, look at what they say now in their letter..... The company was shocked that I was looking for compensation for the mark on the door and the ruined carpet, and are refusing (without lawsuit) to compensate us. They did originally offer to touch up the door, however who wants to pay $2700 for a brand new door that needs touch up already? Also after their attacks, would you want them back in your home? I sure don't!! They also offered to come back to vacuum. At this point, that obviously doesn't help. The carpet has been replaced due to their failures. This was a sad experience, that I would have dropped with an apology early on. Instead again see what they said. It's also unfortunate as I was trying to go local to support. Do you really see a big box store respond this way? I don't. read more