It has been 11 days since my test and no one from Gateway ENT will call me back to discuss the…read moreresults. After a brief office visit with Dr. Hardemann he ordered an MRI which was performed at Mercy Hospital. there were delays in getting the order to the hospital due to, "them not being in their network". After the MRI was finally done, I received the results from Mercy Hospital 2 days later. I don't understand all of the results and have been waiting for Dr. Hardeman or someone from his office to call me back to discuss them. I have called Gateway ENT a number of times but cannot get any information. Very poor followup.

I called today, 5/26/26 to schedule an appointment. Whoever answered the phone option #3 didn't…read moreintroduce herself but was sooo ruuude. Lady, you need a different job away from customer service, that's for sure! Doctors are great, but geeezzz the phone people, need improvement.

Full service ear, nose, and throat specialists located In Sunset Hills in a strip mall next to…read moreJimmy Johns. They also do voice therapy. Professional staff. Clean office.

Did not like this office. When I arrived, the front desk clerk talked really lightly and did not…read moregive eye contact, then treated me like I was the unintelligent one for the lack of communication skills. When examined by Dr. Pugliano, he kept asking if I was okay in a weird way. Not sure if it's his technique to make patients feel like something is wrong with them by asking them this over and over, but I didn't like it. Then he gave me 3-4 possibilities for the cause of my lack of smell. I feel like he probably knew but he just wanted to keep ordering different tests just to get money for his clinic. Had to pay $500 out of pocket for all of this. Just not a fan of the office.

Previously, I gave a 5 star rating, about 2 years ago or 2024…read more Today, I called and was told to set up an appointment on their website. As I wanted to be seen to have my ears cleaned, I thought it would be easy. The website was a no go, as the staff would have seen me in a week. So I dropped in or walked in as they now allow. The walk in process ended up taking about 60 minutes. Not terrible, but not exactly as expected. As I will be traveling and not back in town for a while, I wanted to get this done. I suggest and will do in the future, schedule with ample time and will see if that is any faster. The concept is great, but not well ex

I went to ENT Now after work at 3:30, had an audio test and ear exam, and was on my way to the…read morepharmacy by 4:10. The office is clean, welcoming, and incredibly efficient. Nurse Practitioner Adetoun was outstanding -- thorough, compassionate, and gave clear, practical advice; I feel 100% better after following her recommendations. Highly recommend ENT Now for fast, professional, and caring ear care.

I've been seeing Dr. Bailey for over 25 years. Each appointment, Dr. Bailey has always taken the…read moretime to explain his dragonesses in terms easy to understand. When he diagnosed me with Stage 4 throat cancer, he went out of their way to answer my questions and concerns. Most importantly his Staff who I consider the best, always treated me with the upmost respect and care. Dr. Sean Bailey saved my life.. So to those who have cancer concerns, this is your Doctor. End of Story

Dr. Bailey treated me for a deviated septum on May 30, 2019, and he was a consummate professional…read morein every regard: listening, surgery experience, results. I am almost healed now, and my life has changed due to now being able to breathe freely out of both sides of my nose. He explained the steps along the way, so I rarely had additional questions to pose. I couldn't be more thrilled with the results, and I recommend him without reservation.