Took our Toyota in for a few issues and yet again a smooth experience…read more Highly recomend

I brought my vehicle to Hal's for an oil change and 30k/50k-mile maintenance recommendations. I…read morewill say that my first experience here about a year ago for an oil change was positive, and I left feeling like I had found a shop I could trust. At that time, my oil change was approximately $60. During this visit, the same oil change was nearly $100, which caught my attention and prompted me to take a closer look at the estimate. Unfortunately, what I found only raised more concerns. When I reviewed the maintenance estimate, I noticed several items that didn't seem right. The first was brake cleaning listed multiple times throughout the estimate, including places where it didn't appear to make sense. When I asked about it, my service advisor, Chris, acknowledged that several of the charges should not have been there and removed them. Next was a transfer case fluid service that included fluid priced at approximately $185 per liter. After researching the fluid myself and finding it available online for around $45 per liter, I questioned the charge. I was then told the wrong fluid had been listed. The price was subsequently reduced to approximately $85 per liter, which was certainly better than $185 but still appeared quite high compared to retail pricing. The reason, I'm only buying one, it's not like I have 300 in stock. The estimate also included a coolant flush and fuel injector cleaning--both expensive services that are not recommended by the manufacturer until much later in the maintenance schedule. When I pointed this out, it was acknowledged that these services were not yet due. At that point, it became difficult to view these recommendations as anything other than unnecessary upsells. Adding to my concerns, during one of our follow-up conversations I was told that spark plugs also needed to be replaced. This recommendation, which potentially legitimate, seemed to appear only after I had already questioned several other items on the estimate. By that point, it felt as though additional services kept getting added rather than confidence being built in the original recommendations. I also asked if there was any room to adjust the labor charges for the front and rear differential services, as they appeared significantly higher than comparable estimates I had obtained elsewhere. Chris responded that he didn't "just have discounts to throw around," yet ultimately offered a $50 discount. The contradiction, combined with the tone of the conversation, left me feeling as though asking reasonable questions about pricing was being viewed negatively rather than as part of being an informed customer. What was most disappointing was the overall interaction. After raising several legitimate questions about incorrect or unnecessary charges, I felt like I was being treated as though I was the problem rather than a customer trying to understand and verify the work being recommended. If I had not reviewed the estimate carefully, I could have easily authorized services that were either incorrectly quoted or not yet needed. I ultimately approved only the oil change and declined the remaining services. I was also surprised to learn that the shop's labor rate is $240 per hour, and after comparing estimates with another highly rated local shop, I found significant differences in both pricing and recommended work. I understand that mistakes can happen, and I don't mind paying for quality work. What I do expect is accurate estimates, recommendations that align with the manufacturer's maintenance schedule, and respectful treatment when asking questions, not irritation. Unfortunately, this experience left me with concerns about transparency and trust. The repeated corrections to the estimate only happened because I questioned the charges, and that is not the level of confidence I want to have in a repair shop. What ultimately solidified my decision not to return was the pickup experience. After multiple discussions regarding incorrect charges, unnecessary recommendations, and estimate revisions, there was no acknowledgment of the mistakes, no apology for the confusion, and no effort to rebuild trust. The interaction felt rushed and dismissive. I was simply handed my paperwork, told the total, and sent on my way. Customer service matters just as much as technical expertise, and unfortunately this experience fell short on both fronts. I appreciated the positive experience I had during my first visit, which is why this experience was so disappointing. Unfortunately, based on this visit, I will be taking my business elsewhere moving forward.

Highly recommend this shop! Owner is nice and honest. Quick and easy responses with up front…read morepricing. They offered a diagnostic for $150 and removed the charge after the work was completed. Not to forget they even gave me a discount. They ordered and replaced all parts under 4 hours. They even stayed open late for me to pick up my vehicle!

I only started using 916 Auto Repair recently, but Samson and his team have already helped me with…read moreseveral vehicles and I've had a really good experience every time. If you need an honest, knowledgeable, and fairly priced auto repair shop near Gold River or Rancho Cordova, I'd definitely recommend them. They've worked on my 2017 Ford Transit Connect, 2014 Mercedes GL63, and 2014 BMW X5. They replaced a driver-side CV axle, did oil changes, replaced brake pads and rotors, diagnosed and fixed an A/C and heater blower issue, repaired a trunk/liftgate problem, and also replaced a valve cover and gasket and battery. What stood out to me most was how knowledgeable, honest, and fair Samson and his team were throughout the process. The staff are friendly, the front desk is welcoming, and the customer service has been great. It's hard to find a shop that does quality work at reasonable prices, but 916 Auto Repair has done that for me. Definitely recommended.

Had a great experience at Fair Auto on Fair Oaks. The staff was friendly, professional, and…read morestraightforward throughout the entire process. They took the time to explain the work that needed to be done and made sure everything was handled properly. The service was efficient, the pricing was fair, and there were no surprises. I appreciate the honest and reliable service and would definitely recommend Fair Auto to anyone looking for a trustworthy auto repair shop in the Carmichael area.

I highly recommend Fair Auto for alignment. They got me right in, they were very fast and the price…read morewas the best I've found. The young man behind the counter was very kind, responsive and courteous. Thank you very much!!

The team at Mike and Sons Automotive in Arden went above and beyond for us on a recent service…read more Traci and Manny were so helpful and friendly, and the whole team made a stressful situation much easier. Lacarey the mechanic offered to give me a ride back to my shop so I wouldn't have to get an Uber. When my van died during a stop for gas, he did everything he could to help--even running back to their shop to get the owner's truck to try to jump-start it. We eventually had to have it towed, but he spent a ton of time trying to get us going again. And this was all over Labor Day weekend when they were supposed to be closing early. When the work was finished, it was going to take a few days for us to pick up the vehicles and they actually bright both vans back to us so we wouldn't have to arrange rides and pick them up. That kind of care and effort means a lot, especially when you're trying to keep your own business running. These guys define great customer service. Thank you, Traci, Manny, Lacarey, and the whole team!

I have trusted Mike & Son to maintain and repair my 2012 Nissan for several years, and they…read morecontinue to earn my confidence. Most recently, they repaired an engine oil leak and replaced a tie rod, and as always, the work was done professionally. The manager, Tracy, is a true gem. Her follow through, communication, and genuine care for customers are exceptional. She consistently goes above and beyond to make sure everything is handled properly. I've also worked with Manny on previous visits. He is an excellent listener who takes the time to explain the mechanic's recommendations in a way that's easy to understand. If there is any uncertainty about whether a repair is actually needed, he makes sure the vehicle is checked first before recommending the work. He then provides a clear estimate, which I really appreciate. What truly sets Mike & Son apart is their commitment to customer service. On one visit, a new mechanic accidentally left greasy fingerprints on my fabric driver's seat. When Tracy learned about it, she personally drove to my home to clean the seat herself. I was genuinely impressed. That level of accountability and dedication is rare these days. If you're looking for an honest repair shop with skilled mechanics and outstanding customer service, I highly recommend Mike & Son. They have earned my trust, and I wouldn't hesitate to bring my vehicle back.

I love bringing my car to Folsom Japanese Auto Repair. Loc can come across as a bit firm at first,…read morebut once you get past that, you'll see he's an excellent mechanic who truly knows his craft. His shop is clean, organized, and he's extremely knowledgeable when it comes to Japanese vehicles. What I appreciate most is his honesty, his prices are fair, and he will NOT recommend anything your car doesn't actually need. That kind of trust is hard to find. I'm really glad I found his shop, especially since it's so convenient to my home. After our longtime "legendary" mechanic retired, it was a relief to find someone just as reliable. I'll definitely continue bringing my car here and recommending him to my family. Thanks again, Loc, for the great work!

Some people go their entire lives without ever finding a truly good, honest auto mechanic. Lock at…read moreFolsom Japanese Auto is that rare find. He's a straight-shooter--no gimmicks, just elite-level work. His prices are fair, and he always checks with you before doing any additional repairs or recommendations. I've been bringing my cars to him for over three years and couldn't be happier with how they perform. He's also flexible and easy to work with on scheduling. I highly recommend this shop.

Brandt is personable, has picked up the phone every time I have called, has always been available…read morewithin a day or two, and arrives on time. Work was done right, and at a reasonable price. I highly recommend

Based on my experience, Car Doctors focused on old stored memory codes, such as a low-voltage code,…read morewithout clearly explaining that the vehicle had no current mechanical problem. A professional pre-purchase inspection should distinguish between active issues and historical codes instead of unnecessarily frightening customers and wasting their money.

Hey everyone how you all doing they did a full diagnostic, and they were real friendly. And pretty…read morefast had my car in no time.

I recently took my vehicle to this shop and the service was excellent. I have been taking my…read morevehicle here since they opened for business and always have had good service. The staff are courteous and professional. The prices are competitive and affordable.

I recently had my car serviced at Buck Family Automotive and had a great experience. The staff was…read morefriendly and professional, explained everything clearly, and didn't try to upsell unnecessary services. The work was done quickly and with high quality, and the prices were reasonable. I especially appreciated that they kept me informed throughout the entire process -- it really builds trust. My car is running perfectly after the service. I highly recommend this place if you're looking for an honest and reliable auto repair shop!

I appreciated the quality of service and care that Buck Family Automotive took with our family car…read more They were understanding of our needs and Emily at the front desk was so helpful and friendly! We will be back with any other car issues ( just hopefully not too soon)!