I was very disappointed with my Fox Valley (Westfield Mall) Stride-Rite experience. I went there knowing I was going to spend more on shoes for my daughter but that they would be good shoes and worth the money. I also went in with the thought that the service would be very good which is part of what you are paying for...right???
Well, during this visit that was not the case. I walked in and the sales girl asked if I needed help and I did. But once I started talking it was like she zoned out on me... she brought out the wrong pairs of shoes twice. And she wasn't very good at interacting with my 2.5 year old while measuring her foot. I ended up doing the measuring, put the different pairs of shoes on her (while holding my 5 month old who was crying) and the sales girl just stood there... shouldn't they be helping the child customer if they are working in a KIDS shoe store?
After trying on several and getting no advice from her "I" finally decided what pair I thought she might fit in the best. Now, I know I am the one that should make the final decision on what I am buying but there really was no assistance on her part. As I was checking out the manager or as least someone with a bit more knowledge (and personality!) came out from the back to help another customer -- wish she would have helped me. I don't think I will return to this Stride-Rite for quite awhile...
Thumbs down for me -- I gave this 2 stars though because I do like the sandals my daughter got.... read more