They won't let you out of a membership or skip a month without a doctors note. I tried to skip a…read moremonth because I didn't want to infect the studio with Covid but they are insisting I provide a doctors note to do so (even though that's not stated in the contract). There's also a 6 month commitment after signing up. Since I can't skip I don't want to waste my money so I asked to cancel my membership. They told me it's a $200 fee because my membership automatically renewed.... I just hit my 6 month mark.... Honestly just money hungry people that lock you in to a membership and would rather you infect their studio with Covid than help you out and let you skip a month. Just find another studio. Edit: I woke up this morning to a $200 fraudulent charge from the hook on my account after leaving this review. I also left this same review on google and they responded with pure lies trying to save their image. They said my membership renewed 3 months ago which is not true. My membership is set to renew this month in a few days and they refuse to cancel without the $200 fee. This company acts like they are women supporting women but all they do is promote body dysmorphia and steal your money. Second Edit: Just want to put out there the love and support I received in the last message from the hook. They stole $200 from me without my permission and Ive said nothing since this happened last week... just now I get a message telling me to move on then she instantly blocked me. Honestly I know they are trying to cover themselves to prove they were in the right but it just further proves my case that they don't care about you and just want your money.

I love this gym! The first time I visited, the coaches walked me through the equipment and class…read moreformat with lots of patience and grace. The coaches are so incredibly kind, but they will push you to work hard, which is exactly what I want in a group fitness style workout. The women who go to the Hook are great! Over the past several months, I've formed some genuine friendships with these ladies. On top of the people, I really enjoy the class format. I never get bored at the Hook! I leave each class feeling like I worked hard and got a lot out of it. The class schedule is designed to work certain muscle groups, which I really like. I'd totally recommend the Hook to anyone who is looking for a gym with great classes, great equipment, and great people!

I've been coming to Hotworx since mid-March and try to go every day. I mostly rotate between…read morePilates, barre, buns, and yoga--those are my favorite sessions. I haven't lost weight yet, but I've definitely lost inches, and people have started noticing that I look more toned. That's a big win for me, especially since it's only been a few weeks. Just a heads-up for anyone thinking about joining: for the workouts I do, you're required to use their mat and towel. I saw that mentioned in other reviews before I signed up, so I was mentally prepared for the extra cost (about $100 for both). They were running a $1 enrollment special when I joined, so that helped balance things out. Everyone here has been super friendly, and I've had a great experience so far. I've already recommended Hotworx to my friends and family. Hopefully this review helps someone else feel more prepared too!

I just wanted to give a more in depth review than I did when this location first opened…read more While I love HotWorx in general for the concept and everything it provides, I have to share that HotWorx Euless is incredibly special. I didn't even realize how above and beyond it is until I moved away and had another place become my "home location". Christine and Will do SO much for their members. They really put effort into showing how much they care and they treat you like an individual, not just a number. They acknowledge your accomplishments with a shout out, they host events, they provide free samples from local businesses, and they always provide excellent customer service. They're just really compassionate & passionate people and it's very obvious they love what they do. That love pours over into how well the gym and its members are taken care of. I haven't found that in another location since moving away.

The BEST, CLEANEST, and friendliest staff at this studio. I forgot my towel one day and the lady so…read morekindly let me borrow one. It's the small things in life that really can turn your day around. I am constantly observing employees cleaning and making the overall Hotworx experience better.

Be VERY careful doing business here!!! Zero hospitality or…read moreetiquette involved in THIS business, they deserves negative stars after dealing with them on behalf of my ELDERLY MOTHER! My mother suffers from PTSD so when she called to tell them that she no longer had an income to pay for her membership, firstly, it took over a week for her to actually get someone on the phone after asking to be called back. Only for them to tell her that she, MY ELDERLY MOTHER, would need to come IN PERSON to cancel her membership!! When she informed me of how panicked she felt having to do this after over a week of already trying to cancel, I decided to give them a call. They were extremely unpleasant to speak to and adamant that MY ELDERLY MOTHER, riddled with panic over this situation, would still have to come in person to cancel. After hanging up the phone, I informed my mother to call her bank and block payments, i will add, this was after multiple attempts by Hotworx of trying to charge her card after she had begged them not to. MY ELDERLY MOTHER, BEGGED them not to charge her card. Today, writing this review, it is months later at this point and my mother is still being harassed by this company. They finally JUST canceled her membership after letting her know that it is not due to 'Lack of Payment', but "due to violation of MEMBER RULES, NOTICES, DISCLOSURES & LIABILITY STATEMENTS. Heather- owner, HOTWORX Argyle" EDIT: After a shockingly swift reply to my review, by the owner, I feel the need to clarify; I am NOT Laura. I am Lauras daughter. My review is based on MY experience dealing with YOUR business. I will not allow you to have my review removed based on the fact that I, personally, did not have the membership discussed in this review. I PERSONALLY dealt with your staff and was extremely DISAPPOINTED by the behavior I WITNESSED !

I jumped at the chance of being a founding member before they opened and it was the best decision…read more As a new member of Hotworx, I'm already hooked!. I love the concept of working out in a heated environment--it makes me sweat like never before, and I feel great afterward. The sessions are short but effective, so it fits perfectly into my busy schedule. What I'm really enjoying is keeping up with my streak. There's something motivating about consistently hitting my workouts and seeing my progress over time. It's a small challenge I look forward to every day. It's a unique experience, and I'm already feeling more energized, toned, and focused. Overall, I'm loving the Hotworx experience so far and can't wait to keep building on my streak. Owner Chris and Kelly ham are the sweetest and are there all the time to answer questions. They are so pleasant and it truly makes your day!

waste of time Buyer beware. staff admitted the new machines don't get hot enough to get the full…read morebenefits of the infrared on the other hand the Southlake location is great. Machines work and you will get a great workout and sweat. Don't waste your time or money here at TC and don't get locked into their contracts with back out fees when you find out their machines don't work properly. Just go to Southlake!

I have been going to Outlaw since February 2025 and love the FitCamp classes and personal training…read morethat they have. Both the classes and personal training are 30 minute sessions, so it's easy to fit the time into my day. The FitCamps target a different area of the body each day, like arms & chest on Mondays, Wednesday is leg day, etc. And the coaches are all great. They each bring their personalities to class and they know each member. I love how they will bring you a higher weight choice if they feel that you can lift more. I find this motivating not intimidating. My personal training coach is Madison Sandvig, I see her twice a week for 30 minutes each session and she always has a great workout ready for me. Because of her, I have toned up, lost weight & inches and have reached new personal bests! She brings the right amount of energy and holds me accountable, which is exactly what I need. It's a great community and I'm so happy that I found this "hidden" gem.

I joined Outlaw fitness about a year ago. Trust me when I…read moresay I needed alot of work. I was rehabbing and needed someone who could help me get strong. I AM STRONG. Thank you Robin and crew.

In 2021, I underwent shoulder surgery on both shoulders--one in February and the second in July. I…read moreintentionally scheduled both surgeries within the same calendar year so my insurance deductible and annual out-of-pocket maximum would be met once. I explained my strategy to S2S at the 1st therapy appointment. They said this will not be an issue, and they dealt with similar situations all the time. Everything proceeded without issue until about October 2021. When I checked in for my appointment, I was told I owed a copay, despite my out-of-pocket maximum having already been satisfied. I immediately raised the concern, questioned why I owed this charge, but paid it anyway. I explained my strategy to S2S again, and said that I will not pay any out of pocket expense during 2021, and that we should cancel any future appointments until this was resolved. I was told it must be an error on BCBS's end, and they would get it taken care of, and that I needed the therapy, so please continue my scheduled appointments. They told me at my next appointment that BCBS said I had exceeded my maximum allowed sessions for the year, but not to worry. They would get another prescription from my Surgeon for additional therapy, and I would not be charged anything. I suggested cancelling that appointment until they received the prescription, and BCBS had approved it. They assured me that I would not be charged anything, and they were 100% confident they would handle it. Based on these clear and repeated assurances, I continued treatment in good faith. At no point during my visits was I informed of an outstanding balance, provided documentation of charges, or told payment would be required. After a few more visits, when checking in, I asked for an update. I was told that I had a balance, and that they had been adding charges every time I came. I was very upset, reminded them of our many conversations about this, & cancelled that appointment, and any future appointments. They kept pressuring me to continue my therapy. I told them that if & when they get these charges removed and provided me with written assurance that I owed nothing, then I would return. I never heard anything from S2S until several months later. I was contacted by their accounting department and informed that I had a balance of nearly $700. I again explained the prior assurances made by management. I was told the matter would be reviewed and that I would be contacted if there was an issue. I never heard anything else from S2S, until more than a year of no communication. It was their accounting department asking if I contact BCBS and appeal their case and try to get BCBS to agree to pay the balance. I agreed to help, and spent almost 4 hours working directly with my insurance provider trying to appeal the charges, but was unsuccessful. I promptly relayed this information to S2S. They thanked me for trying and hung up. I assumed that was the end of it. Nearly four years after treatment, I was contacted by Meredith Tittle (the owner) offering me a payment plan, despite the prior assurances that these charges would never be my responsibility. I informed Meredith (in detail) about every conversation I had with her people. Soon thereafter, the account was sent to collections and reported to the credit bureaus, but the new amount is over $1,000. This dispute is not about ability to pay--it is about reliance on repeated representations made by staff who stated they had authority and assured me I would not be charged. Those assurances were the sole reason I continued treatment. My advice to others is simple: do not rely on verbal assurances from S2S regarding billing or insurance coverage--get everything in writing.

I love this studio! I have been here for about 5-6 classes and love their instructors and they are…read morewell educated and passionate about teaching throughout their various Pilates classes. The office staff is very kind and greet you as you're checking in.

Very disappointing…read more.. My husband and I were looking into joining ProCore to get personal training or join the group workouts. The first day we came, the front desk lady was very nice and set us up to come the next day to get a tour of the center and to discuss options. We met with the owner and talked with him for about an hour and a half going through an assessment of what we are looking for and what our fitness goals are. It was nice to have a trainer actually do this as we hadn't experienced that from the past personal training gym we were going to! This was a plus to us. He told us we could text him to set up a time to try out the group workouts for free. We texted him the next day and told him what days we could do, he let us know a lady (I'm assuming a trainer) would be contacting us to set that up. He also asked my husband if he could personally set something up with him one on one to get some training sessions started with him. He asked when would be a good time for him to call my husband, my husband let him know, but he never called nor contacted us to reschedule. Also, the lady that was suppose to call us to set up the group sessions never called either. Obviously they don't need new clients who care to join their gym so we decided we are going to continue searching for a good personal training gym in our area. Very disappointing as it looked like a cool gym, but when the owner/trainer can't even give us a call when they said they would, it tells us something. Worst thing is we haven't heard from them since!

The cashew chicken is my fav! You got to stop by because you're missing out…read more The small group classes are amazing with high energy and the trainers are great to work with!

I trained with Heidi a little under 2 months, and she was probably the best I could ask for. I…read morestumbled across her ad on Craigslist and reached out to her about training me. I got a response the next day, and we were able to set up a schedule and a goal. I would recommend taking it up 3 days a week because the results were pretty great. She worked with my schedule and even helped me with exercise and nutrition on the days I don't see her. Definitely follow the meal plan and commit to the cardio for quality training

I worked with Heidi through her online at home personal training and had a wonderful experience!…read more She set up weekly workouts and meal plans for me and checked in each step of the way. Heidi was very prompt in her responses and helpful in setting a workout to fit my needs and match with my available at home equipment. Heidi was fantastic to work with and very supportive. With my busy and variable work schedule, at home personal training with Heidi fit my needs perfectly! No matter your location, I highly recommend Heidi and the services of EzPz Fitness!