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    Michaels

    Michaels

    3.3(160 reviews)
    5.4 mi
    $$

    I ordered a pack of solid colored gift bags from the website. I received notification the next…read moremorning that my order was ready. Pickup was quick and easy. My item was on a shelf with other orders. I wasn't sure if I was supposed to help myself and asked one of the employees who took it off the shelf for me. I was in and out in less than 5 minutes. The bags are nice and sturdy and will be useful throughout the year for gift giving.

    My mother and I've been loyal Michaels customers for years as full-time artists and hobbyists,…read moreunfortunately the customer experience at this store, specifically at the Vista Store in Torrance, has declined significantly. I hope my feedback warns other customers and helps management understand what's happening at the store level. A few days ago, I went in to quickly pick up an online order after receiving both email and text confirmation that it was ready. My name wasn't on any of the pickup bags, so I asked for assistance. A manager briefly looked around, said he would check by the registers, and then proceeded to count cash in the register instead of helping me. After I approached him again, he passed me off to another employee who also couldn't find the order. I eventually noticed a bag with my name on the floor behind the register. They scanned it, and I left. When I opened the package later that night, I realized not only was the bag dirty--with a footprint on it--but the product inside was the wrong brand. I had ordered a specific brand on sale, and they substituted an Artist Loft item without informing me. The receipt label didn't match the product at all. I returned to the store the next morning, where the female manager told me they had substituted their own brand because the original item wasn't in stock. That explanation made no sense--if a customer orders Prismacolor, you don't replace it with Artist Loft. When I questioned it, she impatiently said, "Well, I'm returning it for you," with no apology, empathy, or effort to acknowledge the mistake. Not only did I waste over 30 minutes during the initial pickup, but I also had to make a second trip to return their error. A simple, sincere "I'm sorry" would have gone a long way. While I was there, I asked about another pending order. They told me if the item was on the shelf, I can get it. Even though the item showed available at this store, we couldn't find any. I ended up canceling it. More waste of time! Later that afternoon (4:11 p.m., Dec. 3), I called the store because the website was now showing the item in stock. The person who answered the phone cut me off with, "No, I'm too busy," without any courtesy or suggestion to call back. The level of rudeness at this store has become consistent and noticeable, even my young child has commented on it. This pattern of dismissiveness, errors, and lack of customer care is extremely disappointing. I hope regional or district management takes these issues seriously and restores the professionalism and positive atmosphere Michaels was once known for. (I've never shopped at Hobby Lobby until recently, and the vibe there is completely the opposite. It's warm, friendly, and the price of same brand products WAY cheaper than Michaels!!!) A few additional concerns for fellow customers: Many art supplies are significantly cheaper at Hobby Lobby, Amazon, or Dick Blick online. I genuinely prefer supporting local stores, but not at the expense of higher prices and poor treatment. When returning online orders paid through PayPal, you can request a cash refund. Store employees stubbornly claim they can only issue store credit, but when I called to ask, customer service confirmed that is NOT true. I now have over $100 in store credits! And I'll tell you next why I wouldn't opt for Michaels store credits. At the Redondo Beach location, an employee scanned two store credit receipts--each worth over $80--and told me they had no balance. He even asked if I wanted to throw them away. I later confirmed this was his error, but when I brought it up during a future visit, the same staff member simply shrugged while leaning on the register with his leg up. He no longer works there, but the value of those credits was never recovered, and I never received so much as an apology. Another ongoing concern is price inconsistencies. As someone who shops at Michaels often, I know the prices and watch for coupons like most loyal customers. However, the prices on the shelves frequently do not match the prices at the self-serve kiosks. I've asked for assistance on this four or five separate occasions, and it's surprising that the issue remains unresolved. Even worse, staff often appear visibly irritated when the discrepancy is pointed out. Right before a recent 40% promotion, prices on many items were increased in the kiosks but not updated on the shelf displays. I picked up a few items, excited to finally use the long-awaited 40% discount. At the register, everything rang up at the higher price. When I asked about it, I was told that "the overnight crew forgot to change the tags," even though every version of the item was still marked at the regular price on the shelves. In the end, it would have been cheaper to buy the items at their regular price with the standard 25% coupon than during this so-called 40% sale. I wondered why I still shop there. I guess because we are creatures of habits!

    Photos
    Michaels - The Front & Signage   04-12-2025

    The Front & Signage 04-12-2025

    Michaels
    Michaels

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    Joslyn Fine Arts Center

    Joslyn Fine Arts Center

    5.0(2 reviews)
    5.0 mi

    The Joslin Center is a great place to take all kinds of art classes. They have wonderful classes…read morefor children teens and adults. There's a wide range of classes. classes. The classes around the Torrance Recreation Department. You can pick up a schedule of classes at the Torrance Main Library. www.torranceca.gov and click on class registration and class schedule to see class information. They have so many different classes, you're sure to find something that interests everyone. I took a drawing class here when I was young and learn to draw. What a Wonderful class. Such dedicated enthusiastic teachers make learning a delight. They have many special seasonal and holiday classes. Be sure to sign up early as many classes fill up. There is a discount for Torrance residence. The ceramics classes are particularly excellent. They have a wide range of classes from kids on the wheel, teen ceramic studio, ceramic sculpture, outrageous creative clay, family clay fun, to open ceramic studio time and workshops. A ceramic locker is $9 for a small and $11 for a large. They offer a great drawing program, with classes that are patient with thise just starting to draw. Botanical drawing, portrait, character, cartooning and Manga classes are available. They teach painting, watercolors and acrylics. There are pastel classes and decorative painting, as well as open studio sessions. Lots of great options. Even the expert will find inspiration.Jewelry making, including cadting snd metalworking for jewelry classes sre offered here. They have a great silver clay basics class and the more advanced metalsmithing class, as well. Here is your chance to make it and flaunt it. Your inner artists, needs a little nurturing. You can find it here. If you want to learn something new, explore a passion or you have bored kids at home during the summer time, be sure to check it out.

    I took classes here as a kid in the '70s. Many fond memories climbing the abstract concrete…read moresculptures out back and doing groovy latter-day hippie activities like finger painting and leaf tracing. Also learned Cloisonne and still have a couple of the pieces I made. Glad to see the place is still around in some incarnation.

    Stretch Art - artsupplies - Updated May 2026

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