Location is at Lansdowne Mall, close to the entrance of Earls Restaurant…read more
This clinic provides dentistry service as well.
One advise, if you have a busy scheduled day on Saturday, DO NOT make your appointment to see Calvin on Saturday. Worst experience ever!!! I made an appointment at 12:00pm one time on a Saturday, and I arrived on time, as usual. I don't usually see Calvin on Saturdays, but that day because I have other plans going on that week. Man!!! Worst decision ever. Anyways, to make the story short. I waited for 30 mins, until 12:30pm and the damn receptionist did not tell me anything regarding the schedule run behind, I had no clue until she asked me to change (patient gown) in the treatment room. I nicely told the receptionist that it would be nice if she would tell me that I might have to wait for 30 mins until I get my chance to go into the treatment room, cos I might think of rescheduling if that day didn't work out.
Guess what? This is not the end of the story. After waited for 30 mins, I realized that I need to go to the bathroom because I knew that I will be on the treatment/massage table for 1 good hour. The dumbest thing is, they would never let any patients to use the "Staff washroom" which locate just next to the treatment room. So, not knowing when I would have a chance to go in, and the moment she called my name, I have to pee. The next thing I know, I have to walk all the way to the washroom located near the food court.
Now, I just want you to think outside the box for 1 minute here. You're already running behind, your patients are not happy, and now she has to go look for a bathroom but knowing there is one just next to the treatment room which none of the patients are allowed to use. GIVE ME A BREAK!!! Is this what you call Customer Service??
BBBBBBBBBBSSSSSSSSSSSSSS, my dear!!!
There are a lot of things this clinic needs to learn: WHAT IS CUSTOMER SERVICE. I don't feel like I have been serviced, except during the time while I was lying down on the treatment table. That was it.
Charging me $58 for an hour treatment; the fee keeps increasing every year, but the service is going to the opposite direction.
I chose this Physiotherapist because I heard Calvin was a nice person, which indeed he is. and I believe in his work. 2nd reason, is because of the location of the clinic; it's close to my home and my work. That's about it.
Most of the staffs know what they're doing, but there are 1 or 2 girls, they have no idea what they're doing. I often heard Calvin yelled out so loud: NECK SQUARE, I WANT NECK SQUARE, what did you give me???!!! LOL (Funny!!!) Stop day dreaming during work, girls~~~