Friendly and flexible with a fair price…read more Repaired a small chip in my windshield at my workplace.

I don't know. They don't answer their phones, automated. And they don't respond to a quote request…read more Thank you for responding to this. Text David Spenser, but yes, I called your phone number. I left a message got no response, but the fact that you responded to this shows that you are responsive.

We called with an immediate need for a chip repair and were accommodated. Thank you for getting us…read morein, and for the fast, friendly service.

I took my Audi A4 to GWP Glassworks on 4/22/25 after I had a sizable crack in my front windshield…read more From the first time I called them, their service has been impeccable. A small family owned business, you're greeted with friendly faces (and a puppy) and a waiting room with snacks and coffee if you desire. Their service was quick, they were extremely flexible with dates, and they have amazing customer service! If I ever need more work done on my vehicles, I'll gladly use their services again. Would highly recommend to anyone!! Thank you GWP Glassworks!

SCAMMERS!! TERRIBLE!!. Liberty mutual sent my wife's car here after an accident caused by one of…read moretheir drivers. The 2 ladies at the front desk tried to tell her the car was a total loss (over 3-4000) and liberty mutual tried to take the car from me for an extra 2-300$. There running a complete scam operation here because I took it to a dobbs where they fixed ALL the problems for less than 500$. Liberty basically paid her an extra 4000 for nothing because carstar tried scamming saying it was a total loss. It was complete incompetence and they need to be investigated for their procedures and their diagnostics. And whether the insurance is paying the bill or not they need to be professionals and give a right quote for repairs.

My insurance sent us here for an estimate. It was not the correct place that we requested but the…read moreestimate was given and we waited a month to get it in to be fixed. The day we were dropping it off, I told my daughter there's no wonder no one knew what I was talking about, the estimate came from them and not from the location I had thought my daughter took it too. So while I was speaking to my adult daughter about it not being the correct place, the front desk lady immediately said "you can take it somewhere else" in a snooty tone. I asked to look at the repair sheet because I wanted to see if the front windshield was getting replaced. While I was reading it out loud to my daughter, the front desk lady tried to snatch it out of my hands, which I stopped her. She got up, told the other front desk lady she wasn't going to deal with me, and walked into an office. The other front desk lady said it probably be best to take my vehicle to the other place, since I'm not happy. I said I wasn't unhappy, but interrupting my conversation with my daughter and trying to snatch paperwork out of my hands is apparently upsetting the other front desk lady. The owner, Toni Donius asked me to step outside. She said apparently things got heated up inside. And the front desk ladies don't want me to not be satisfied and give a bad review. I had no intention in given a bad review, I just wanted to check in my vehicle and make sure everything was listed in the estimate. My vehicle sat there from Wednesday till the following Monday to find out they decided to refuse to do service on it. They blamed the insurance, saying insurance told them not to do it, but I've had my insurance for 25 years, and my adjuster said she would of never say that. So my vehicle has been just sitting on their lot. Toni Donius has texted me personally on Wednesday & Thursday and not once said they were refusing to do the work. Today after we found out, Toni texted me to find out what time I would be there to pick up my vehicle. VERY VERY UNPROFESSIONAL.

Fast, friendly service! Affordable pricing! Easy to communicate with! No difficulties getting an…read moreappointment, and I got my estimate and made my appointment online using Yelp! Highly recommend!

They immediately determined they could fill the glass impact that was starting to "sider", fixed…read morequickly, professionally and about 25% of what Safelite quoted me. Great folks, great service, highly recommend!

I have a shattered window, passenger door. Called for an estimate & provided all the info. She…read morerequested I text a picture of the car/window to be sure they quoted on the correct one. I did all that, sent the picture & all the info on the car again. That was 11 days ago. 11 days of rain with shattered window. Obviously, they aren't interested in my business.

Very prompt and professional. Replaced my windshield as my car sat in my driveway. Highly…read morerecommended.

I have been going to Jim's Auto Tint for about 10 years and used them for all my cars. Jim is…read moreextremely helpful and accommodating. It's easy to get an appointment and tint work quickly to get you going. The tint work still looks great after 10 years!

***DON'T CANCEL YOUR APPT, NO RESCHEDULING OFFERED*** Father…read more& Son family owned tinting services. They serviced my mom back in 2023 and tinted her mini cooper. They did a really good job, the tint has held up with no peeling! Pricing was very reasonable! I took two stars off due to their poor communication and refusal to service my vehicle. I had initially scheduled an appointment with them to service my own car around the end of 2023. I had some scheduling conflicts and had to cancel my appointment. I tried to follow up with them to reschedule via text, I got no response. Fast forward to June of this year, I called their listed phone number a few times and got no answer. I finally got a response from them when I reached out via email. The owner stated that they would not service me due to my prior cancellation, which I was very disappointed to hear. It was almost like they were intentionally not answering my calls, and when I asked if the owner could please reconsider I was yet again ignored! A direct answer or formal disclaimer would have been much appreciated during the time of my initial cancelled appointment so I wouldn't have wasted my time! I was pretty surprised they refused to service to me, as I believed I gave enough notice ahead of time and wanted to reschedule my initial appointment. S*** happens! Sometimes people have to cancel appointments and reschedule. I feel like they didn't communicate any disclaimer/warning about cancellations whatsoever. I hope going forward they alert clients about this policy as it was extremely unprofessional. Or maybe ask for a percentage of the fee as an initial deposit to hold your appointment date? I would have gladly paid it! I'm definitely frustrated with the situation but I'm taking my business elsewhere to a more direct, and professional servicer.

Update..refunded $350 today... Still gotta get my windshield fixed, but at least the cash is back!read more

Two critical factors can make a company or its satellite office(s) excellent or poor at best…read more Customer-facing representatives are one of the first interactions a customer sees and remembers. That brings me here. In this case, I had three negative experiences with the same company--making the appointment and at my arrival. The Phone Appointment: The agent was challenging to understand. Her end had a lot of static, and she spoke very softly. This was not the interaction of a caring representative but rather very scripted. In the end, she made the appointment for me. Reminder Texts: Way, way too many automated texts before my appointment - for a simple rock chip. In-Person Experience: We arrived, went inside, and an employee asked why we were there. She had an arrogant persona with the warmth of a snowpea. It was almost as if she was irritated because we were there for something small versus a big-dollar repair. Both of my kids took notice of her attitude. She spent about 7 seconds looking at the area of concern before telling us that the damage was too minor to repair. She quickly went back into the building without saying anything to us. Gosh... I guess we will see ourselves out. We have several vehicles. I'll remember this experience for next time, but we will not consider Safelite in any circumstance.

They quoted me a price that included windshield installation, recalibration, cleanup, labor and…read moretravel to my home (price was quoted BEFORE I told them I needed them come to me, so basically N/C for travel!), which was a fair price after seeing the other quotes, one of which was around the same price, but didn't include re-calibration. I've heard most times this recalibration is not needed, but if it turns out it IS needed, you'd have to take it somewhere else at a cost of $250-$700, or as much as $1,000 at a dealership! No thank you! Especially after the already expensive windshield! My tech was Kyle and, boy, was he sharp! When he arrived he told me it would take around an hour, I believe he finished the windshield installation, recalibration and cleanup in around 30 minutes - no small feat for my big Honda Odyssey on his own - and returned from the test drive in under 10 minutes. It was easy to pay with any type of credit card, even AmEx, and all told I think it was about 40 minutes. The owner, Steve, was a pleasure to talk to, as was Kyle, A couple of easygoing guys. I definitely made the right choice! And, if ever I have the need again, I will probably only be putting out a call for one quote ... from MasterTech.

Very helpful, friendly and prompt service. Very efficient and answered all our questions. Came…read moreto the house and installed the windshield in no time. Windshield was in stock and installed the Very next morning. Thank you

I had terrific, quick service from O'Toole. I also appreciated their communication and…read moreresponsiveness. I'd tried for two weeks to get a replacement windshield. After scheduling an appointment one company brought the wrong glass to my house. Then, after a few days, I heard it couldn't source the correct windshield for one of the most popular sedans in the US. A second company didn't return my call. O'Toole confirmed the auto glass I needed, let me know they didn't have it in stock, then called me shortly afterward to say they'd located it. We scheduled an appointment two days from our discussion. O'Toole would have come to my house for the glass replacement, but for sooner service I took the car to their nearby garage. I was in and out in under one hour.

What a great company! So glad I called this "mom and pop" shop to come do my windshield. I was…read moregoing through insurance and didn't want a company that used sub-par glass and a worker that was going to be with them for 3 months. My install guy called to let me know he was on the way, then came up to me introduced himself and shook my hand!! Professional! I have been in the car business all my life and have had hundreds of windshields replaced over the years. Most guys use a "jackhammer" to cut through the old sealant which can easily leave hidden damage. Not these guys! They did it the right way, taking there time cutting it out with minimal mess and even cleaned up after! One of the installers has been a windshield guy for 42 years! You will not find that kind of experience anywhere else I'm sure. And it showed in the quality of his work. Thank you O'Toole!!!