After gifting our son our faithful 9 year old Subaru Forester with 120,000 miles, my wife and I…read morerecently found ourselves in the market for another car. Despite a good history with our previous Subaru, we expanded our search to include similar vehicles including the Toyota RAV4, Mazda CX50 and Honda CR-V. We began our search looking for a late model used car but also considered new vehicles. After many hours of internet research and multiple trips to local dealers, we settled on the Forester and the Rav4 as the best choices to suit our needs. We usually make every attempt to shop locally whenever possible, so we started with Findlay Subaru Prescott and were helped by Gabe Maciel. Gabe was the consummate professional, extremely knowledgeable, friendly, informative, and was never in any way "pushy" in the way that car sales people can be. He was happy to show us anything we wanted without complaint or impatience. Our relationship with Gabe continued over the course of several days because we were also looking at other cars at other dealerships. Gabe was always professional, patient and customer service focused. Although we did not travel to Phoenix, we did shop the Phoenix market online for target vehicles, and we had a few conversations with sales people concerning pricing and availability of potential cars. Furthermore, a friend had just days before our purchase, traveled to Phoenix to purchase a similar make and model as our target vehicle. With his purchase information in hand, I felt I had good inside information as to Phoenix pricing. Ultimately, we decided to pursue the purchase of a new Subaru Forester at Findlay Subaru Prescott if we could secure a fair deal. Initially, the car we were most interested in, was missing a feature we considered essential, so we left the dealership and went home to continue our online search. Almost as soon as we walked in the door, John Ward the Findlay sales manager called and assured us that he could easily install the feature we wanted and sell the car to us at a price we would find competitive. He impressed upon us his desire to sell us the car and keep the sale local if at all possible. He assured us that he wanted the sale and would do all he could to sell us the car at a fair price. We agreed to return to the lot for further conversation. The next step in the process is the one I do not like, negotiating the deal in a salesman's office. I was expecting a stressful hour of high pressure sales tactics but was instead offered the car that we wanted, with the desired option installed by Findlay, at a significant discount from MSRP. Mr. Ward was very "matter of fact", professional, friendly and polite. There was still a little "back and forth" negotiation which was a little stressful but in the end we ended very close to his original discounted offer. What usually transpires next is another stressful experience with the "Finance Guy" in the back office, which is usually an opportunity for the dealer to sell you a host of other things you probably don't need. Instead we met met Mr. Pauly Meyers who was the most unassuming and low pressure "Finance Guy" I have ever dealt with at a car dealership. He did offer us a whole host of things to buy for our new car, and was happy to explain in detail any of them, but Mr. Meyers did not pressure us in any way to buy anything else for our car. He was as personable, friendly and professional as the rest of the team at Findlay Subaru. It's difficult to accurately evaluate different deals from different dealers, so therefore difficult to compare my deal with the one my friend received from the Phoenix dealer, but I believe them to be comparable. Some car dealers sell a car at an attractive price but then tack on fees for dealer installed options you don't want (that they almost will never remove), all sorts of things sold by the finance team in the back office, and sky high loans offers and insurance. It's nearly impossible to compare deals between different dealerships and different buyers. In the end it comes down to the attitude and personality of the dealership. If the dealer you visit is laser focused on making a sale, takes every opportunity to sell you a car jacked up with all kinds of stuff you don't really want, constantly badgers you for the sale, constantly sends you endless texts, email or phone calls, be careful! You are dealing with people who have ONLY THEIR best interest front and foremost in their mind. Other dealerships are happy allowing YOU to decide what you want and need, happy to provide information when YOU ask, happy to provide test drives when YOU are ready, happy to sell you what YOU want, and when YOU want it. To me, that is the mark of a well managed, professional dealership. Findlay Subaru Prescott is that sort of dealer, they provide you with the service and information so you can decide what is best for YOU and YOUR family. Thank you Gabe, John and Pauly

Best auto buying experience we've ever had and we've bought a a lot of vehicles over the years…read more Thank you Kyle, Michael and the team!!!!

Had a good experience here purchasing a used vehicle. Staff was all very friendly and no issues…read morecame up with the purchase.

A Truly Exceptional Car-Buying Experience…read more From start to finish, Findlay Toyota Prescott redefined what a car purchase should feel like. This is the small-town dealership advantage -- genuine people, transparent communication, and absolute professionalism. From my initial inquiry at around 11:00 PM on Thursday to vehicle delivery at 8:30 PM the next day (yes, delivered from Prescott to Phoenix!), the process was seamless. No haggling. No hidden surprises. Just clear numbers, honest conversation, and exceptional service. Ryan Kelley (Sales Manager) and Steven Baumer (Finance Manager) exemplified what customer care should be -- prompt, professional, and genuinely invested in making the experience easy and enjoyable. In a world of impersonal, high-pressure dealerships, Findlay Toyota Prescott is a rare find. This experience was fast, fair, and entirely stress-free -- the way car buying should be. If you want to enjoy your next purchase, start here. You won't go wrong. Thank you Ryan!

Travis, in service, saved me from throwing my key fob in the trash and killing myself. It took…read morehim less than 30 seconds to take the fob apart, put in new batteries and close it up. Travis is my Knight in Shining Armor! Thank you, Buddy!

Judging by the reviews and in town reputation, management and ownership don't seem to care about…read moretheir reviews. Our service appointment was disappointing but not awful. However upon receiving our truck back, they forgot to close our hood and it nearly flew up on us driving home. That was what prompted me to write this review, even despite the poor communication and service recommendations ( they recommended things that were clearly brand new/replaced, and completely missed obvious ones ) sadly a 0/5 experience. If they weren't the only ford dealership in town for recall work we would have listened to the town and avoided. I'd recommend a PHX dealership for recall work or Findlay Subaru, as they do work on fords and have great service.

Thank you to Brent ( Rhino ) for such an amazing first experience with purchasing a car!read more

Abel is the best! We purchased a car recently through him and he was so incredibly kind and…read moreresponsive. He made this whole experience so good for us. Thank you Abel!

I am beyond pleased and excited about my experience with Findlay Hyundai of Prescott. My salesman…read moreMartin Norris gave me excellent service and got me the best car I could have imagined! I am beyond excited! He really took care of me and understood exactly what I was looking for! Joe who is the delivery specialist there made sure to take the time I needed to really understand my vehicle before I left, thank you Joe and Miguel & Kyle in finance we're beyond amazing and I never once felt pressured to buy anything that didn't make sense! I am extremely grateful and have zero regrets! Thank you to Ben (GM), Joey (manager) and the entire team for making my car buying experience a dream come true!

Bought a car on line in June. Sales guy drove it to me and collected a check for the down payment…read more Told him to have the finance manager send me a link to pay on line (better record keeping). First thing I noticed is the temporary tag and registration had a wrong address. Second thing I noticed is that the last few items I signed had yet another address on it!!!! Brought that to the attention of the sales guy and he stated he would have it corrected. (Poor execution).Didn't happen, and here is why dealerships get bad reviews..... 7/20 come around and I'm now driving on an expired temporary plate. Call the sales guy because the finance guy didn't return my call. Sales guy said "oh the car needs to have an emissions test!!! (They failed to have it done before delivery) "Run it through emissions and we will send you a plate"!!! I paid a document fee that covers these things (fact). He said " I'll send you a coupon" for the cost. Coupon never arrives so he sends me another 30 day temp tag. He did resend a second coupon for the emmissions......to the correct address!!!! (Good job) however, the coupon had an expiration date of 5/2025. So I get it emissions on my dime and my time. Send him a copy and told him I would process the plates myself and they could refund the frivolous charges back to me. And cancel gap insurance I don't want it. (Never received confirmation of this cancellation). Welp.....they did process the plates the exact day after I got it Emmissions......but I never received a plate. So here we are 9/8 and I go to DMV and pay another fee to have a new plate issued.....WHITH THE CORRECT ADDRESS. Did I mention-I am a licensed and bonded dealer. And for this group to do business this way is beyond comprehension. They have no respect for anyone's time or money. Unfortunately for them this is escalated to the BBB and the Attorney General's office. Out of respect I did not mention the name of the sales guy or the finance guy.

I dropped by Summit 4x4 and met with Lee who scheduled an appt for a multi point inspection of my…read more 2004 TJ at my request. I had recently purchased this jeep and wanted it gone over to see what I could not see. They spent a good amount of time and when the inspection was over, Lee discussed all of the issues, Texted and Emailed me the results of the inspection which included videos which clearly described everything that should be looked at and replaced/repaired. I was given a very clear document which included costs for repairs. I was very pleased at the entire experience. Wynn S.

Make sure they check your Blinker fluid... Spending over 10k$ with this business. While being…read moretold over the phone of the needed repairs. BLINKER LIGHT FLUID, go ahead and change the headlight fluid also please. I Will not be coming back.

I'm quite surprised reading the reviews here. My experience was the complete opposite. I started…read morereaching out to dealerships regarding a 2026 C8 Corvette and this was the only dealership that was responsive, transparent, and easy going. 1) All the of the negotiation was done with Chris - through text. He gave me a fees sheet showing exactly what would be charged. The only thing that was included as a tint package already installed but he was upfront about that. There were other options, but they were obviously optional and were not included and I made sure to tell them it was not something I was interested in. Every other dealer I talked to added LoJack or something else I found no value in, immediately in to the sale, and stated that it was "mandatory". 2) When I asked for a video walkaround, he gave me one right away. Other dealers in California just never got back to me. 3) We came to an agreement on the trade-in price with very minimal back and forth, and the value was fair. 4) Gave my information by text so 90% of the paperwork was finished by the time we got there. Made the 4 hour trip from Las Vegas, test drove, and waited a minimal amount of time to go to finance. 5) Leon in finance was friendly and very upfront with everything such as rates, extended warranty options, etc. 6) Chris took the time to sign me up with the Chevy app, and made sure On-Star was working. 7) Rob (Internet Sales Manager) was obviously busy but kept checking in on us every so often. The experience was clean and as good as a car deal could be. I would recommend any one in the Prescott area (or Las Vegas for that matter) to come here for a purchase. My opinion - as long as you're pretty direct with them, just state that's all you want in return, and it should be smooth sailing. Thanks again Casa!

I took my 2023 Corvette Z06 in for mandatory fluids replacement according to dealer. The vehicle…read morehad 1100+ miles onit. Dealer performed services returned the vehicle back to me leaking transmission fluid down approximately 4 quarts. Fluid leaking badly because the tech used the old trans gasket instead of new. Service was $1700.00 and not refunded by dealer. The car was picked up by the dealer to repair and the cars was returned with several miles more and a knock in the engine. Returned car to dealer and diagnosed with blown engine. GM offer to have dealer put in new engine the same people that couldn't even do an oil change properly. Car was purchased as a future collector car now no longer has matching ID numbers. BEWARE.......

Good service and well organized. My service rep was constantly on top of my repair.and will always…read morego to the dealership for work on my jeep.

highly incompetent. they had our vehicle for 5 hrs when they called and said they cannot fix the…read moreproblem because they lacked the equipment! we were still charged $245?? we will never go back.

We had a great experience working with Jeff! He was friendly, knowledgeable, and never made us feel…read morepressured throughout the process. He took the time to answer all of our questions and made buying our Bronco smooth and stress-free. We really appreciated how honest and helpful he was from start to finish. Thanks again, Jeff!

So my wife and I went to Casa Nissan in Prescott and bought this Used 2021 Honda Pilot on Saturday…read moreSeptember 26th 2026. We were assured that this car had all its maintenance and assured that all safety recalls had been taken care of. But before we signed final docs we were told that actually this car didn't have the recall work completed while owned by Casa Nissan. We said no worries, we can take it in ourselves. Now, as I write this, our car is at Honda and they are telling us that we have a timing belt tensioner that is leaking hydraulic fluid and if it's not fixed it can cause catastrophic engine damage. I called the dealership and all the apathetic Sales Manager said was, "you should have got the bumper to bumper warranty". Don't buy a car from these folks they refused to even split the cost with me and wouldn't even get on the phone with the Honda mechanic. They let my wife and I drive away in a car unfit for the road. Glad I don't have to go back.