I am beyond pleased and excited about my experience with Findlay Hyundai of Prescott. My salesman Martin Norris gave me excellent service and got me the best car I could have imagined! I am beyond excited! He really took care of me and understood exactly what I was looking for! Joe who is the delivery specialist there made sure to take the time I needed to really understand my vehicle before I left, thank you Joe and Miguel & Kyle in finance we're beyond amazing and I never once felt pressured to buy anything that didn't make sense! I am extremely grateful and have zero regrets! Thank you to Ben (GM), Joey (manager) and the entire team for making my car buying experience a dream come true! read more

Findlay Hyundai - My new ride and my sales professional Martin Norris - Car Dealers Near Me - Prescott, Arizona

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Bought a car on line in June. Sales guy drove it to me and collected a check for the down payment. Told him to have the finance manager send me a link to pay on line (better record keeping). First thing I noticed is the temporary tag and registration had a wrong address. Second thing I noticed is that the last few items I signed had yet another address on it!!!! Brought that to the attention of the sales guy and he stated he would have it corrected. (Poor execution).Didn't happen, and here is why dealerships get bad reviews..... 7/20 come around and I'm now driving on an expired temporary plate. Call the sales guy because the finance guy didn't return my call. Sales guy said "oh the car needs to have an emissions test!!! (They failed to have it done before delivery) "Run it through emissions and we will send you a plate"!!! I paid a document fee that covers these things (fact). He said " I'll send you a coupon" for the cost. Coupon never arrives so he sends me another 30 day temp tag. He did resend a second coupon for the emmissions......to the correct address!!!! (Good job) however, the coupon had an expiration date of 5/2025. So I get it emissions on my dime and my time. Send him a copy and told him I would process the plates myself and they could refund the frivolous charges back to me. And cancel gap insurance I don't want it. (Never received confirmation of this cancellation). Welp.....they did process the plates the exact day after I got it Emmissions......but I never received a plate. So here we are 9/8 and I go to DMV and pay another fee to have a new plate issued.....WHITH THE CORRECT ADDRESS. Did I mention-I am a licensed and bonded dealer. And for this group to do business this way is beyond comprehension. They have no respect for anyone's time or money. Unfortunately for them this is escalated to the BBB and the Attorney General's office. Out of respect I did not mention the name of the sales guy or the finance guy. read more

We just had our 2022 Hyundai Santa Fe (7/10/2026 invoice # 175934) serviced at Findlay Hyundai. Took it in for a number of issues. 1. Security alarm going off multiple different times for no reason. 2. Car making weird noise at idle stopped at intersection. 3. Wind noise coming thru windows at 65 plus miles per hour. 4. Upon unlocking car during alarm to silence the faulty alarm we would leave the car unlocked so it would not trip again. After a moment the car would lock itself. We were told (surprise, surprise) the technician could not replicate any of the events. We purchased the car because of the 10 year/100 mile bumper to bumper warranty. Of course the fine print kicks in and nothing is covered. While Findlay had the car in their possession we opted to have the 30,000 mile service performed. We hope and pray we received what we paid for. Our complaint, gripe... upon picking up the car we found the interior/exterior of the car in the same condition we left it. In today's service economy we feel Hyundai fell short in this area. I recently had a repair done to my pickup at Beal's Body Shop. To my surprise when I picked it up they had washed the exterior and vacuumed the interior. That to me is going above and beyond the call of duty. I will definitely think of them, recommend them for this kindness extended to us. Our invoice amount was $884.46. For that amount of money we think it would be a nice goodwill gesture to at the very least vacuum the interior as the tech had been in and out of the car multiple times. So, not a horrible experience just fair in my estimation. I give 5 stars to Crystal Lopez as our point of contact. She was kind, responsive and articulate as to how the process was going to work. So, Mr. Manager... how about a little bit more attention to detail as to what your customers receive after our cars having been in your possession? No one would expect a full blown detail but just a touch of cleaning would be much appreciated. read more

Tony was so helpful! We were run into and he helped us not only with a great car, but helped the insurance process. He went beyond and we are greatful for him. Anyone wants to buy in Prescott we would recommend him. Also everyone was very nice and helpful. They would also treat everyone well. read more

Came here to charge our electric car since they advertise public charging with Blink and can't help but be dumbfounded by the fact that they are closed and parked 2 non-electric vehicles blocking the charger. read more

Findlay Hyundai - Dealership blocking access to chargers - Car Dealers Near Me - Prescott, Arizona

Should buying a new car be worse than a dentist visit? Not if you purchase from Findlay Hyundai. How about a no stress car buying experience. I should start by saying that I did plenty of research upfront, so I knew exactly what I wanted to purchase and the price range. My salesman Colt Jensen worked closely with me to go through the test drive, vehicle review, etc. Very friendly and efficient. Once we worked through the pricing I needed to meet with the finance manager, Miguel Tinoco. Again, great experience. All paperwork reviewed and signed quickly and efficiently. One of my best experiences buying a car and I would highly recommend a trip to Findlay Hyundai and be sure to ask for Colt. read more

I took my 2021 Hyundai Kona to Findlay Hyundai in Prescott, Az to correct a front end alignment problem which caused my car to drift to the right. I had previously taken my car to Discount Tire in Cottonwood, Az where after selling me two new tires they could not fix the problem. At Findlay Hyundai my car was kept for 3 days for diagnostic inspection. A Findlay, provided me with a comprehensive list and told me I needed to have a Rear sub frame replaced because it was bent causing my car to drift to the right. Cost of the new sub frame was $2,400 plus labor. I declined the repair. I took my car to Jim's Alignment & Brake Service in Prescott. I provided the technician the paperwork from Findlay Hyundai and asked if they could verify the damaged sub frame. After and hour I received a telephone call to come pick up my car. The technician told me they had checked my car and determined that the sub frame was fine and did not need to be replaced, They informed me the steering angle sensor was slightly off and corrected the problem. They suggested I get new tires for the front end. Total cost for fixing my problem was $93.00. I then took my car to Discount Tire in Prescott and they replaced both front tires for $277.00. My car problem was fixed. Total cost of fixing my car was under $400 as compared to Findlay Hyundai which wanted to sell me a new sub frame alone for $2,400. I saved $2,000. I won't be taking my car to Findlay Hyundai anymore and cannot give them even a one star rating, Jim's Alignment and Discount Tire receive a 5+ rating . Please be aware of what service is being requested and get a second opinion. It could save you lots of money. read more

I had a great experience buying a new car today at Findlay Hyundai Prescott. It was efficient and painless! Remember when you spent hours grinding on price? It seemed like you were there for hours while made you sweat. Yesterday was completely unlike that. Salesman Tony Meckarowski and I came to financial terms very quickly, and what a deal! I went through credit check and then the once-dreaded finance department very quickly. From past experience, I remember signing hundreds of pages; now they have this very slick tablet based Docusign-like system. It took 20 minutes to finish with Finance. And I love my new Tucson. It was a great experience overall. I hope everyone has the pleasure of doing business with these folks. read more

Had a great experience leasing a new Tuscon PHEV with our salesperson, Tony Meckarowski. He was a pleasure to deal with, very helpful, and we love our new car. This was the least stressful car purchase we have ever had. read more

I recommend taking your Hyundai elsewhere. Took my vehicle to the new location for service and they inspected it for 4 hours. They claimed they couldn't find any issue with the air conditioning not working properly. Only suggested it could be the air filter and offered to replace it for $99. No thanks I can do it myself (rip off) I changed it and the problem was not solved. I call back to explain the situation more and the mechanic claimed he ran the proper tests on it. Spoiler alert another dealership found the problem. Prescott Hyundai stated because it's a hybrid vehicle it shouldn't get air conditioning below 40mph and that it was normal to have warm air leading up to acceleration. He stated this over the phone. I've had this vehicle for almost 3 years. Theres always been air conditioning. He must not be aware about Hyundai's Blue Link feature where you can start the vehicle from your phone to turn on the heater/air conditioner so you have a more comfortable experience while driving. (The car is in park mode during that time 0mph) The air conditioner should still turn on! Hope this helps. I decided to get a second opinion. Drove all the way to Cottonwood Hyundai. Not only did they find the problem within an hour (the compressor) they stated this is a common issue and it's strange the service department in Prescott is unaware. (a quick Google search would tell you how common it is) Cottonwood Hyundai ordered the part, had it expedite shipped, and offered to schedule the service in 48 hours under warranty. They wanted my vehicle fixed immediately due to the upcoming holiday weekend so I wouldn't be without air conditioning. Excellent service. Highly recommend giving your business to Cottonwood Hyundai. read more

I don't normally post reviews, but this one was worth noting. i'm not a complainer and consider myself a pretty low-key casual person. I went by the dealership last Sunday and they were closed? A car dealership closed on the weekend? I went back in yesterday, because I really thought I had picked the vehicle I wanted. I was prepared to make a purchase that day. I walked into the showroom, and nobody noticed me. Several people mulling around, but not one approach, or even nod from anyone. I got in the car that I wanted on the showroom floor, and again nobody approached me. Probably in there for five minutes. Then I decided to walk out on the lot and look at the actual car I might buy. out there for 15 minutes, Still nobody. Then, I went back into the showroom and stood around for a few minutes. Again, looking at the car. Still nobody. It's like I was invisible. finally, I went to the receptionist desk, to ask if I could test drive. She inquisitively looked at me, and then after closing out her computer screen, she went to two young 20 something's who were surfing the web in their offices, and the first one actually said he was too busy and get the second one. The second one took some time to close out his computer, and then came out and introduced himself. he also let me know that He hadn't been working there long and knew nothing about the cars yet.? Are you kidding me? The manager that put this kid on the floor should retire or go into a different line of work. No employer training? No knowledge of product? Am I supposed to drop $50,000 just because they are there? I like to support my community, but this was ridiculous. I did take a test drive, in the actual car, I was looking to buy, but had to keep it short because it had no gas in it, while listening to the young man telling me some of his life story. A sad story at that. What a pick me up? The management in this dealership should be trained or replaced. you lost me as a customer, sorry. Unfortunately, I have to drive out of town to get the car I want. or maybe I'll try a different manufacturer and get a different car? Sad. read more

I have been looking for a Tucson hybrid for over a year and a half waiting my time to pick my spot I came across Zack , my sales advisor who went out of his way to help me organize my down payment he ran numbers in his head so that I understood the consequences of my actions to , he went to Ben the general manager of the dealership and explain to him how I was obtaining my down payment by selling stock and incurring capital gains at that point then made a decision to offer me manufacturer's cash so that I would it would help lessen the blow of the capital gains taxes I would have to pay helping me get into the comfort zone so that I could sign the contract , then also was able to allow me various options on the vehicle that were added on to close the deal Zach and others told me I got a great deal I got the best deal they were aware of I feel with my trade in I got a fair and Equitable deal they gave me the car I asked for they took my trade in and gave me a fair price not a great price for the trade in it was a fair and Equitable deal and they went the extra mile to put me in the comfort zone so that I was willing to sign the contract on a 43,000 car read more

Left voicemail message last week for "Grant" (?) to reserve a rental car. No reply almost a week later. Rented through Findlay Toyota, just next door. Pleasant, easy experience. C'mon "Findlay", get your customer service act together for ALL your dealerships! I'll be letting the nearby vendor know about this, since they refer their clients to Hyundai for rentals. read more

If you're in the market for a new car, you might want to stay away from Hyundai. It sounds impressive that they have a 100,000 mile warranty but because of this, the service department is running over a month behind and some parts are backordered for over three months. My 2022 Santa Cruz, with only 18,000 miles on it, has a transmission problem. Made an appointment, two week wait, and then was another two weeks before they even looked at it. Even worse they didn't fix the problem. I was told that the technician had to call Hyundai, for guidance on how to proceed. Now a week later and the technician hasn't even called yet. I'm at five weeks, now, and there's not a resolution in sight. read more

Your establishment has had vehicle for an entire week. After this time you finally claimed that you are still waiting on the part but led the owner to believe it was being taken care of. The issue is with the air bag warning light. read more

This is an update to a recent review of Findlay Hyundai. I finally got my vehicle service today. I had an opportunity to visit with the service manager and resolve some of my frustration with not getting the service expected. He resolved to improve his operation. He was understanding of my frustration with getting my vehicle serviced. I will certainly give them another chance to improve in the future. My vehicle was serviced to my satisfaction! They are trying hard to improve. read more

I never thought I would give a car dealership a 5-star review, but there it is. I was treated well, and they worked hard to get the new car deal done. I was on my way to the valley to try my hand there, but they came through, and I would rather spend my money locally. Thank you Kyle and Joe P.! read more

This is where it's at!! Seriously!! I have had to buy a few cars in the last several years and I can't believe that I ever went or TRUSTED anyone else!! The manager Mark coupled with his charismatic staff are the perfect combination when it comes to buying a car!! Everyone knows that moment, when the numbers and long day of car searching get to you; not here! This team is a aware enough as well as capable of getting you through those moments and into the car you want!! THANK YOU so much to Mark, John and the rest of the staff who made my new car easier than ever!! read more

I have bought a lot of cars throughout my life and I have to say that my experience at Findlay was the best yet.I went in to look at several different models of cars and I actually ended up finding a used Jeep Cherokee on their lot that was perfect for my needs and my budget. Bobby was my salesman and was so caring and professional that I cannot say enough nice things about him. I would also like to complement Joe who helped me with the financing & three weeks later assisted me with turning in my leased Tucson. Everyone was courteous and acknowledged my presence. All in all, this is one of the best experiences I've had with a dealership. I highly recommend them. Suzanne read more

I bought a Hyundai Accent from Findlay in January, 2018. Everyone I dealt with at Findlay treated me so well, so courteous, and friendly. My salesman was Tony Berroteran, and he spent quite a bit of time making sure the car I bought was the right one and that I was getting the best deal possible. We love our new Accent, and we love our car buying experience with Tony Berroteran read more

We purchased a new Hyundai Tucson from Findlay Hyundai of Prescott in March. 2 months later, we were informed by friends that the dealership had closed. We received a letter from Findlay advising us the we could drive to Cottonwood (over 2 hours round trip) for service. Findlay still has a Subaru dealership at the Prescott location but they won't honor the 3 free oil changes we were promised. Findlay lied by omission and I will never purchase another vehicle from any of their dealerships. Dick Patton. read more

David MacFarlane reached out to me to discuss why I was unhappy. After explaining the situation to him he went out of his way to make me happy again. The oil changes I was to receive was from the previous dealership not Findlay's. Per my discussion with David Findlay's will honor the oil changes from the previous dealership. I appreciate David taking care of the situation. It was a pleasure dealing with David MacFarlane. read more

I have been repeatedly disappointed with the service for my Hyandai Santa Fe. The Findlay Prescott dealership does not have enough mechanics and on my most recent repair request I had to wait more than a week for an appointment - and this was to make the same repair they made just a few months ago. It seems like each time I take my car in I'm told they have to order a part that will not be in until the next day and "oops, no loner cars are available". Most of the people working in the service department are rude and have not had any customer service training. I will not by a Hyandai product again and as soon as my warranty is up I will be taking my car elsewhere for service. read more

A couple months ago, I realized it was time to replace my old Hyundai. I decided to shop around online since I live quite a bit of ways out of town and I found a few options, but I needed some help and guidance. I'm SO glad I called and spoke with Tony. He was a God SEND! He accommodated my weird schedule, and when I got there, he had them pulled up and ready to go with a cup of coffee. (I mentioned I drink coffee at night in our initial conversation! How thoughtful!! We test drove a couple, and I ended up going with a Sonata! He stayed late to help make sure everything was done right and assured that if anything else came up, he'd drive out to ME so I didn't have to come back again. I've never met another car salesperson to do this...ever. Thank you, Tony for all your hard work on getting me and my little dog Buster into our new car!! We LOVE IT! read more

First time dealing with Hyundai Service Department since Findley took over Tim's. Not a good experience at all. Left a message for a call back 2 hours ago have not received one. Called back and the general cashier for the dealer ship wanted to give me service advise instead of connecting me with a service tech and/or service manager. 17 minutes in to the second call I expressed my displeasure with the lack of service and follow thru. After the second call I was left with the perception the dealership either does not need my business or want it! Well I will be in the market for a new car in the near future......I will not be shopping at Findley's. read more

Great service, polite service advisors, and quick repair provided. Was on my way out of town and fuel pump failed. The service department had parts over nighted and I was on my way within 2 days. Hyundai has a fantastic warranty, also. read more