Judging by the reviews and in town reputation, management and ownership don't seem to care about their reviews. Our service appointment was disappointing but not awful. However upon receiving our truck back, they forgot to close our hood and it nearly flew up on us driving home. That was what prompted me to write this review, even despite the poor communication and service recommendations ( they recommended things that were clearly brand new/replaced, and completely missed obvious ones ) sadly a 0/5 experience. If they weren't the only ford dealership in town for recall work we would have listened to the town and avoided. I'd recommend a PHX dealership for recall work or Findlay Subaru, as they do work on fords and have great service. read more

The dealership people don't hound you, which is great!! Another Went on test drive 2011 suv was awesome to drive! And the loan process was not that long. Another read more

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First off, we met with Dennis, very personable and what a delight. Then we were onto Jay and Ernesto. Our experience was good, pretty easy, and they did help us walk-through the things that we needed to know. The whole process was pretty easy although we never did get the DocuSign to work through the email so we just took care of everything at the showroom. We love our new F150 the color I believe is called space command, but can't really remember for sure but she is a beauty... it's a comfortable showroom that has some great magazines. I found a wine spectator that had the story about a chef that changed America, we just had to watch the documentary on him so that was a great fine for me while we were waiting.. I WOULD RECOMMEND read more

Galpin Ford - Car Dealers Near Me - Prescott, Arizona

Travis, in service, saved me from throwing my key fob in the trash and killing myself. It took him less than 30 seconds to take the fob apart, put in new batteries and close it up. Travis is my Knight in Shining Armor! Thank you, Buddy! read more

After spending thousands of dollars with them to reseal the oil pump, which then caused a check engine light, and then spending thousands of dollars more to have them chase the cause of the check engine light, to then have them tell us our transmission is now bad, and that they were not the cause of it! We then took it to a transmission shop to have it rebuilt, and oh looky now our check engine light is off! We told Galpin ford multiple times to double check there transmission work, that is wasn't just convenient timing that we got a check engine light after there work and they refused to check it, and now it has cost us over $10k in repairs because of there incompetence, that they refuse to acknowledge! I wouldnt recommend this place to anyone!! read more

Yeah, I hate to do this but I have to. When you buy a car and there are credit inquiries each inquiry can and will lower your credit score. I gave permission for them to run my credit once and they did it four times without my permission. Two months later when I went to buy a house, It's been very difficult to get financing especially at a good interest rate. I think that people who you give the power to run your credit, should ask you each and every time they sen through an inquiry. My credit score was affected by this. I don't really appreciate it. As I didn't know about the inquiries until my mortgage broker ran my credit, I'm sure you can feel me on this one. People that run your credit multiple times with out permission in the interest of just making a deal and selling a car that day should be reined in. I truly wanted to help the with their customer service ratings but now... nope! I'm ammending them. At the end of the day I would have known not to run my credit so many times as I was planning to relocate and buy as house. #pissed..... read more

Don't sell trucks after you already made a deal ... Ran my credit ... made a deal and the sold it to bosses friend ... after I drove 3 hrs to pick it up ... Baldo ... you suck ...very unprofessional and a liar ... I've also filed a complaint with ford ... read more

My husband was looking at truck yesterday, and he fell in love with it! I was working and we couldn't get back until noon today. He saw the truck immediately, but it was running. The salesman Nick came out and said to my husband, "they just bought it. Now I have to take them for a ride in it". and walked away. I get it. First come first serve. But not even a "I'll call and we can look for something else". Or, sorry dude, this one was really popular. Guess sales must be good, cause they just don't care. We are going to buy a truck, but not from this place. Nick was great, until he wasn't. BAD SERVICE HERE! read more

I bought my Escape nearly 18 months ago and Baldo doesn't mind my never ending plug-in-hybrid questions. Thank you Baldo!!!

I wanted to get a replacement Ford Edge and Galpin Ford had the one I was interested in purchasing. It was clean and test drove nicely. Albert assisted me with my purchase and I even purchased a bumper to bumper warranty as well. It was a pretty long drive from my home 2.5 hours away, but it was worth the drive at the end of the day. read more

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Took my Mazda mx5 in to have the DSC module replaced, and software updated. The Dynamic Stability Control light indicator did not come on when it was activated. The people at Galpin spent 3 hours trying fix a problem I did not have with the airbags. I told the service advisor what I brought the car in for. When they called back to let me know how they were doing on the repair, they told me they could not update the software for the airbags. For the 2024, it did not need updating, and it was not what I bought the car in for. They said the only recall for my car was for the airbag. They were wrong on both counts. They did not listen. I wrote off Galpin for anything I need done in the future. They just did not listen, and if they did, they did not comprehend. VERY DISAPPOINTED. read more

Galpin Ford - Mazda MX5 - Car Dealers Near Me - Prescott, Arizona

My husband and I traveled to Galpin Ford from Phoenix to purchase a specific truck they had on the lot here. We worked with salesman Ray to buy the truck and were very happy with the overall experience! Because we walked in knowing we were buying, it was a very easy transaction with minimal negotiations. I'm super impressed with the professionalism shown by Ray and Keri in finance. Because we're located in Phoenix, we opted out of the service packages here as it doesn't make sense to travel two hours for services. If we lived closer, we'd feel very comfortable coming here for routine maintenance. Thank you Galpin for a stress-free car buying experience! read more

Update, Galpin Ford did finally come through at the 11th hour to help me get license plates, but only after I wrote several poor reviews about the company. Thanks to Loel. I do believe there were at least a couple people in that company that should have been fired or reprimanded for what happened. It was complete uncalled for. read more

I wouldn't buy a bottle of water from Galpin. I have a solid credit score went there to buy a truck. They couldn't push me into the deal the day I was there so they got pissed is my guess. Long story short two days later I confirmed I could put $15,000 down and they told me the truck was sold. week still the exact same spot it was after I just drove it. I didn't need a new truck so it worked out just fine. But I'm not in the liars, especially when it comes to a salesman. read more

After bringing an issue to the attention of the General Manager at Galpin Ford in Prescott AZ, I was assured they were working on a solution and he convinced me to take back my previous negative review. Well guess what, it has now been months and no solution. My guess is they never intended to do anything in hopes I would forget about it. I will never support Ford or Ford products again. This dealership is not trustworthy. They say one thing and do another! Quite a learning experience for me. read more

Fantastic service and sales love my 2024 Bronco Raptor... I live in the valley and I'll drive 100 miles to have them take care of my vehicle and they have been doing for 30 years!!! read more

This review is specifically for the sales man BALDO. So I called ahead of time because I was an hour away with a newborn and my older son was in school and I wouldn't have made it back in time to pick him up if I drive to this dealership to look at a used car I was interested in, unless I made plans with my parents last minute to pick them up from school for me. Anyways, I gave the dealership a call. Baldo ended up picking up "helping me" I asked him if this certain car was available he said "YES" because I told him I was an hour away and my situation and he said come on bye because I didn't want to drive all that way for a thought to be there hence why I called before I even left.... Anyways, it took me an hour or so to get there. I walk inside he says hi. He goes to pull up the car. All for him to and then come back and say oh it was actually sold this morning.... And I was just too busy to check if it was still available. I just assumed it was.... And there was nothing else available like that.... So this guy because he was too lazy because he was too. "busy " I wasted my time, my gas and had my mom pick up my son when I could've just done it if this Baldo guy could've just checked his computer that he was sitting right in front of. AND HIS APOLOGY TO ME WAS SO INSINCERE AND SO FLIP IT, AND HE DIDN'T EVEN REALLY CARE THAT HE WASTED MY TIME AND WAS TOO LAZY TO CHECK AND TOLD ME IT WAS HERE WHEN IT WASN'T! And then I get a stupid text message saying pretty much "thank you for your business. I was so glad to help you." Blah blah blah! read more

Our son is a student at Embry-Riddle and need service on his Escape. Mike in the service department took care of him and his car. Mike stayed in touch with us the whole time and was great to work with. Thanks Mike! read more

Where to start..... my wife and I arrived at the dealership to look at Broncos and was pleasantly met by Pablo Vasquez within minutes. he was not pushy by any means and spent a lot of time showing us cars, explaining features, and test driving a Bronco. The new features were a bit overwhelming to start with but Pablo answered each and every question (sometimes the same question twice) with courtesy and knowledge. We were and still are very impressed with this gentleman. I recommend him highly! We told him we wanted to look at Jeeps before making up our minds and he did not try to persuade us to stay, instead he wanted to know what we thought both pros and cons About the 2 different vehicles. We chose the Bronco over the Jeep mostly because nobody helped us at the Jeep dealership until we walked into the dealership and asked to see a salesman. The salesman there was pushy and not helpful at all, (the Jeep did not fit our needs). We went back to Pablo and he worked with us again with different options and colors of vehicles until we finally chose a beautiful green Bronco Sport. We test drove it again and decided this was what we wanted. The dealership test drove our trade in and gave us reasonable prices for our trade in as well as the new Bronco. We were then introduced to the Service personnel, then the financial officer and completed a painless transfer of tags and paid for the new Bronco. Everyone we ran across at the dealership was courteous, knowledgeable and friendly. We drove away that day in a new Ford Bronco Sport and have enjoyed the car as well as the experience. I HIGHLY recommend Pablo and Galpin Ford in Prescott. The experience was enjoyable, efficient and pleasant, THANK YOU Pablo and Galpin Ford! Charlie read more

It seems like Galpin does not care about the customer's wants or needs, Galpin is only interested in what is good for Galpin. Unfriendly service department. I placed an order on the Ford website in 2022 during the new vehicle shortage following Covid. I was notified by Galpin that the vehicle was in but it did not have the items I wanted and stupid me, I was just so happy to get the truck that I did not bother to complain. Now that I have had to deal with Galpin I have just become so frustrated with their lack of cooperation. There are many Ford dealers close enough to Prescott if you insist on buying a Ford. read more

took way too long over a simple problem on my car - 2weeks just for a tire pressure sensor

Their service department needs to go back to school. I had them fix my calipers on my wife's Flex only to have the bolts not properly fastened. One fell completely off Ave the others were loose. They also replaced the water pump and blow I have an oil leak where they worked so this leave me questioning if they left those bolts loose. I wouldn't let them work on a bike let alone a car! read more

Judah and Joey made the experience a 5 star for me. Second vehicle ive bought from them and will again in the future. Highly recommend.

Expertise in diagnosing diesel truck problems is VERY limited. Advise anyone going to Galpin with a diesel vehicle, no matter how minor, oil change, ect, demand a diesel mechanic work on your vehicle. Had an oil change a couple months ago, inspection indicated my two batteries were "good". Today both batteries had to be replaced. read more

If 0 starts was an option, that is what I would give them. *A little backstory I do not come from a wealthy family. I put myself through college and got a low paying job for my bachelors degree. I paid off my student debt. Started paying off my car when things started to get tough financially with starting a family. I went to Ford to trade in a decent car for one with lower payment. I test drove it, financed it and drove it home. On my way to work the following day the check engine light came on. I notified the dealership and they said there is nothing they could do, knowing full well there is a lemon law in Arizona. They would rather risk me taking legal action against them than treat their customers with dignity. I decided to not pursue legal actions and sold the car to another local dealership. The car ended up costing me over 3000 dollars on top of the price purchased at Ford. Do not go here. Do not go here. Go somewhere else. - A Responsible Citizen ** update - Called three times on 5/12 where the receptionist said Loel was unavailable and I could leave a message. ***update - Called on 5/13 where the receptionist said Loel was unavailable, then asked if my name was ****** I said yes and she let me talk to Loel. I described the situation and the response was, " I wish you would have talked to me earlier and I will talk to the finance department as that is not the reputation or behavior that is acceptable". I am not one to argue and I expected nothing from the phone call. So I said okay and left but now the dealership has the information, and from this post so does the public. My review remains a 0 because nothing has changed. read more

You know all they worry about is the sale at Dewey Rv and Prescott Galpin. Bought a 2015 Dodge Ram from them alignment out and track bar required replacement - At lease I got extended warranty. Then had to get 2 new front tires- due to one had separated and had a bubble. Had to pay for that. Now found out from alignment guy that the whole axle has a defect that one tire goes put while other tire goes in so they will wear tires down Not a happy customer. They don't care! read more

Galpin Ford - Car Dealers Near Me - Prescott, Arizona

I wanted to test drive a Lincoln that was advertised. I let the dealership know on Friday that I wanted to come in the following morning (Saturday) to look at the used Lincoln they advertised. I was assured that it was still available. When I went in the following morning, it was not there. They couldn't find the keys, then they told me one of their sales people took it home for the weekend. They knew I was seriously interested and they didn't care. Avoid this dealership - they don't care about you. read more

Worst Ford service department in the country. I was intentionally lied to. My truck sat for over a month. Service advisor called on a Thursday to say they were working on it. I called on Tuesday to pick it up, advisor asked for the wheel lock key. I drove there, confirmed with mechanic they started that day. Then they charged me for spark plugs I never approved and the plugs they installed were not approved by Ford. Total incompetence. read more

I reached out to the dealership after finding a Velar I really wanted to get. I spoke with Baldo Gudiel I told him I waned to speak with a manager and he put me in contact with Ernesto Alvarez.I explained what I was trying to accomplish and thought I was in good hands. Because I had a totaled car I told the manager that in email and explained everything before running credit as I don't believe in wasting time or did I want any wasted credit inquiries and he said he could help.. Ran credit then he starts to blame me for the way we were communicating by email although we did speak by phone. The manager is very rude saying I lied about my credit score when I sent screenshots of what I was on my dashboard directly from that credit bureau's website.. I then asked the sales rep what if I added a trade and the sales rep got all my info and then took days before telling me how much my trade was and what was going on and if they even spoke to the bank about my trade now. The sales rep or who ever then says they would see what they can do when I told them I would write honest reviews about the lack of communication and also how they speak to people. I am not sure how they have good reviews but for a customer who wanted to give them business and explained things before hand you would think you would be treated with respect. I would never purchase from this company and if you come in contact with the two I mentioned stay clear if you would like better customer service. read more

update on my situation. I was contacted by a manager on Monday after talking we came up with a plan based on accurate information and honest mechanical knowledge. I am happy to say my problem has been solved and should receive my truck back In a week. took my Navigator in for heater hoses and they said you need a water pump and a thermostat because we see dried coolant around that area so you need to change them out for 2k after I said no just do the heater hoses they had a M6 bolt break on them (maybe not there fault) so they tried to drill and remove the bolt without using a centering block drilling it sideways and probably damaging the threads said we can't get it so you need a whole new timing cover for $3500.00! Absolutely Bull Sh"@ I will definitely never recommend service at this shop ever! I have the distinct feeling the service advisor and mechanic are looking to get some extra sales quota for the month. who calls and says we don't see it leaking but you should change it cause a stain for 2K or we broke a bolt so now pay us $3500.00? To the same customer like you must have money to waste and they can't even give you an intelligent answer to what's wrong and why the repair is needed. my truck is still waiting to be put back together so I can take it and repair it myself with all the free time I have. should have done it myself in the first place ,just to busy and willing to trust business not to scam you. Now wasting time and money. read more

I've had good luck with the service department at Galpin Ford. The service advisor I work with mostly is Thompson. Sadly I've had my F150 in more times than I would like but the crew and service folks have worked with the Ford Warranty folks to get the issues covered. They are busy and it can take a bit to get parts and have major work completed ( we're not in Phoenix) but the work so far has been solid. I would Highly Recommend when purchasing a new or used Ford to purchase the extended warranty thru Ford. The warranty has saved me thousands in repairs. If you need service for your Ford, Galpin Ford is the place for service in the Prescott area. read more

My van was towed to Galpin after the transmission failed on the highway in rush hour. On top of towing expenses, Galpin charged me $262 for "diagnostic fee" to tell me that the transmission was bad (which was pretty obvious since it wouldn't move in any gear) and they couldn't get parts to fix it. Had to pay the fee to get it released to Mike's Transmission Pros who will fix it. read more

Where do I begin? I have 12 hours of my time invested into this and I still haven't had my headlight assembly replaced. First interaction they were fairly accommodating and ordered a headlight assembly for my truck after being unable to verify the issue. It's flickering slightly going over washboard bumps on a dirt road I have to take home. I've taken video of the issue to try and help them find the cause. I was called in a few weeks later after the headlight arrived and they installed the wrong headlight and tried to send me on my way. The only reason I realized was because the wrong headlight was spotless from dirt. I had to walk in and tell them. They back pedaled and said oh we're just going to order the right one and since you were here we replaced it. 4+ hours of my day gone for no reason. I talk to someone who says they are the manager. Says they can't do anything. No free oil change to compensate me for lost time or anything. Says the issue has been addressed and they will order the correct part. I make a Yelp review. It's commented on by the real manager? Says to call him. He offers the free oil change in exchange for changing or pulling my review. Far enough I pull the review after we hang up. Few weeks go by and we take my fiancé's navigator in. They have repeatedly told us they fixed the tailgate lifting issue and it's never been corrected. They said they replaced the button and the 2 motors. The button still sticks. They haven't changed the button because we received a notice In the mail they had the part and it would be sent back December 12th if not installed before then. By this time I haven't received any phone call saying my part is in. During that visit I tell them I will bring the truck In after we get back from vacation (10days). Guy says great call in and schedule it and we can get it done. I schedule the truck in on a Tuesday morning drop it off at 7:30 am. I ask for the free oil change, fuel filter change and to check my sun roof to make sure it's ok. At 1:30pm I receive a call saying my oil change and filter change is done but they don't have my part and I have to leave the truck over night to get it fixed. I wasn't told that when I scheduled the repair 5 days before that. Service writer says we have ordered 2 parts and had to send them back because you didn't come in. I asked him why no one called me ? No response for it. I asked for the manager to call me. My truck smelled like a bucket of grease on the inside when I picked it up for days. The guy calls. He has me on a terrible speaker phone. He can't even be bothered to hold the phone and speak clearly about an issue with his failed dealership. I can't even understand him. He sounds like jaba the hut with peanut butter in his mouth. He can't give me a reason why I wasn't called when the part arrived or why I was allowed to make an appointment for a part that wasn't there. These guys have failed us many times on our vehicles. Simple competence would avoid all of these issues. Just because you're the only dealer in town doesn't mean your service has to be so terrible. Many of our friends drive Ford's and they all have issues with this place. No communication poor service. read more

The worst service department that I have ever done business with. Nothing but problems and incompetence. Slow performance and poor performance. Several vehicles I've had issues with having it fixed there just with poorly trained or not enough people. Recently on two separate vehicles I've had different issues, not covered by warranty that I felt should've been. I was just forced to pay for something that is a common breaking part on my two year-old Ford Explorer, ST and Galpin told me I have to pay 3% extra because I use my credit card to pay the bill. Who's paying cash for their repairs at a dealership? Never do business with these people go buy a vehicle from a different brand and have a service department that's available to you here in Preskett that can help you. read more

I was interested in buying a Ranger Xlt FX4. After doing my build on Fords website I was guided to Galpin Ford because they had a couple of these units in stock. I drove over to Galpin to look at and purchase the Ranger, when I entered the vehicle I noticed a tag that indicated the price would be $5000 higher that the MSRP stating (Market Adjustment). I was in shock that Ford would even let this happen let alone the dealership. I consider this price gouging . Having been a long time Ford Owner I was less that thrilled. I not only will not buy another Ford, I will never use Galpin and will steer anyone I know away from this Ford dealership. I don't know who the owners are or the management, but this speaks volume about the Ethics of this dealership. I would caution anyone from using this dealership. I also notified Ford Corporate of the $5000 mark up. Ref# CAS34068145 read more

quick in and out had a blown speaker in my front right door service advisor jake nelson was very punctual and ken the shuttle driver is very kind as well! will be coming back in the future for accessories and regular maintenance read more

Ezra, How do you sleep at night? I read your response and of course they tear down a car when they replace a transmission, but the bottom line is you misdiagnosed my vehicle several times in two month. If the dealership doesn't know what is wrong ,then who does? The bottom line is that your misdiagnoses costed me a fortune and you refused to stand behind it??? When your wrong, your not right! Your service department is minimalist who in my strong belief nickel, dime their customers knowing all along what the problem is, just to slowly drain their customers dry! Then, force them to buy a new a car. These are highly deceptive business practice! you should be ashamed and do the right thing! read more

After buying my pickup truck at a neighboring dealership I chose to get my routine service done locally. The dealership has always treated me well. I always give them a chance to replace items such as tires. I had a routine "The Works" service performed last month. After returning from an out of state trip last week I discovered that the master brake cylinder cap was missing. I went to the dealership and spoke with a dark haired gentleman in service. After explaining the incident he went to parts and obtained a new cap. No charge. It's the little things that count to me. Thank you Lowell Sanchez and the guys in service. read more

Thank you Jake Nelson for finding me my new F150! I love my truck! Easiest car buying experience. Jake answered all my questions and was an absolute pleasure to work with! I love this dealership. The sales, service, parts, and finance departments are all top notch. read more

Galpin Ford - Car Dealers Near Me - Prescott, Arizona

Oh well, it was nice while it lasted. The crew has changed, and so has the atmosphere. This new crew (at the smaller building) leaves a lot to be improved upon. Some of the staff is clueless about the vehicles they are selling. If you have questions, do what I did, and Google the answers right there. Placing a full price order, the saleswoman couldn't get the paperwork right. You have the feeling that they could never be satisfied which how much they make... Asked if they contribute to the local community (like sponsor a softball team...) and I got the deer in the headlights look! Taking my business to Phoenix. read more