Very disappointed with my experience. From the beginning JB was very short and unknowledgeable. There were many questions I had that ultimately were answered through my independent research. Which, always helps but would surely would guarantee more sales for him. I had settled on going to another dealership , Kia, as I was so dissatisfied with JB only to find that Honda and Kia are subsidiaries. So ultimately I was stuck with him. Within three months of my used-care purchase of a 2013 Chevy Cruze I found: windshield wiper failure, ignition system failure, no windshield wiper fluid, no anti-freeze fluid, oil was really dark and gunky. Thankfully these experiences have only brought the opportunity for lessons as I am more aware of what to ask, check and prepare for when encountering a dealership/salesman going forward. Within the first month , I called the service department at Prescott Honda to ask for my next projected oil change as their was no sticker on the windshield or paperwork indicating the last oil change. The representative explained she did not know and that when it was time it "should show on your dashboard." Hmm....OK! A month later , I am driving WHILE IT IS RAINING and my one of the wipers flies off on the interstate. To see if I installed it correctly I used the windshield cleaner setting and...THERE IS NO FLUID IN THE RESERVOIR. I full the reservoir and check the rest of the fluids only to find there is also no anti-freeze. A month after that and the ignition system is messed up. It had done it one time before but then it starts locking each time I try and take the key out. I go to the dealership as I have, ironically, this issue covered under my $100 deductible service contract. However , the Service department in Lamb Chevy have been PHENOMENAL: patient , direct, honest, knowledgeable and diligent in getting things done. I normally don't invest in these reviews but..... I am hurt and disappointed that Prescott Honda (as a unit) would sell and treat me this way. They are a manifestation of the stigma attached to dealerships and salesman. read more

Good morning! Last year I bought a Mini Cooper from Prescott Honda; my sales person Mr. Higgins, Charlie without my consent, and failed to inform me that he was going to add a service called Auto Butler, a paint protector that costs $495, here is what this service which I was not informed of is suppose to do: Auto Butler Paint Protection... 5 Year Paint Protection Warranty with Follow-up Program Would you like to protect your vehicle from the ugly spots caused by exposure to weather, fallout and acid rain? Do the unsightly marks left by bird droppings and tree sap bother you? You could regularly polish your car, but that takes time and energy, plus it's costly. Why go through all of that effort when there is a better way to keep your car gleaming bright? The Auto Butler Premier Paint Protection II program, with its two-step process, gives you the protection you need and the shine you want - we guarantee it! Auto Butler's two-step re-application program gives you years of warranty protection and assures a "new car finish" that more than redeems the application cost when trade-in time comes. Auto Butler even sends you re-application reminders to be sure your car looks its best...all the time! Your vehicle's thin paint finish much like a good suncreen protects your skin from dangerous ultraviolet rays. This advanced technology in paint protection will also shield your vehicle from elements such as tree sap, bird droppings and acid rain. Two coats were added to my car. I had schedule my third appointment when lo and behold, the paint is now pealing off the roof of my car. I took the car back to Prescott Honda expecting them to take responsibility for this, and they refused to do so. They did however recognized that this so called paint protectant is a failure that they refunded my $495 - false advertisement comes to mind. I am filing a law suit next week to force them to take responsibility for this. The cost of the paint job according to them is $1000 or so... Don't pay $495 dollars for this service, it does not protect your car paint. Joanne S. Lopez read more

Test drove a 2014 Honda Civic with James. I let him know i didn't want to talk money today. He respected that. Called him a couple days later and asked him for his best out the door price. He gave that to me without hassle. I shopped all over the Valley. Turns out James gave me a no hassle price that beat everyone else by at least $500. I waited a few more days to wheel and deal with other dealers in the Valley and Flagstaff. Non of them beat the deal Prescott Honda gave me. This no pressure no hassle ordeal was quite unusual to me since I'm not used to getting a good price without going to war first. He even gave me a call the next day after the purchase to check in on me to see if I had any questions about the vehicle. James really did an excellent job! I will be returning to him for my next purchase. To the people who haven't had that great of an experience coming to this place and shopping, try talking to James. He's a great guy who really cares more about his customers rather than his paycheck. read more

My husband and I were very nervous about purchasing a new car since its been 17 years since I've gotten a new car and have had bad experiences in the past. Well our salesman totally changed our minds about the whole car buying experience. Bert was the nicest, most considerate salesman you could ever ask for. He knew what points were most important to us and really made sure all those things were met and to our satisfaction. Both him and the sales manager Jeff were so accomodating and genuine people. The finance dept, Kelly was also exceptional and explained all the coverages to us. Overall I couldn't have asked for a better experience. If you're considering buying a new car ASK FOR BERT at Prescott Honda!! I will never want to buy a car from anyone else again. He even took the time after the sale to take pictures for us and sit in the car and explain all the features before he left for the day (we were there after close). The whole team there was great to us! The process was painless! read more

I brought my 2007 Honda Fit to get a new battery. As soon as I drove up I was greeted and the service person took care of me. I was not sure if we needed a battery or not so they checked it and showed me I did. They got my car in right away and told me what the cost would be which I felt was reasonable after checking with my regular mechanic. After the car was done I had excellent service from the young man that helped me. I asked if anything else should be done because I had recently purchased the car and it has low miles even if it is a 2007. They did not try and steer me wrong and told me only one belt should maybe be changed due to the oldness of the car and not the mileage. I was surprised when I went to get in my car they had even washed it. That is something most car dealerships do not do. I recently had a new bumper put on my mercedes and when I picked up my car after having it fixed it was not even washed. I would definitely go back to Prescott Honda. read more

Let us take a look at the basics here. I had lubrication on my vehicle, and I drove it from the dealership to home, about 4 miles. Do you think for a moment that calls for five stars? No, I don't either. The reason for the five stars is the cooperative spirit and personality of my service representative, Dave Hartman. It was with his advice that I consented to have additional work done. I cannot recall how long ago in time, it has been since I first picked him up as my advisor. However, as I told him upon leaving the dealership, "I trust you!" I own two Hondas, and when my wife negotiates her service on her vehicle, we find that Dave treats her as an intelligent human being and not just some fluffy woman. She enters the dealership with my counsel, "If Dave recommends it - go with it." In closing, I have no intention of marrying Dave, nor have I thought about adopting him. However, he is a good honest man and well worth the five stars. read more

I recently took my 2004 Civic to Prescott Honda for scheduled servicing. Appointment was made online. While scheduling vehicle service via the online schedule feature still has problems, my service rep, Noble,professionalo determine my requirements for this visit, which included replacement of the passenger air bag inflater per safety recall.Noble is a top notch professional, he got my Civic into the maintenance que. 90 minutes later my car was ready, Noble went over everything that his technicians prrformed, inspected and recommended to have done during next service visit. Prescott Honda Service department is second to none in customer service. My experience over the years with their Service representatives, whether it be Noble or Kelly (now service manager) has always been cordial, professional, and respectful. Let me just say, Prescott Honda treats you and your vehicle like family. They care!! read more

Prescott Honda has been providing my service for about five years now and I've always been happy with their service people. Sometimes it takes a little bit longer to do a job then they estimated but it's never been a lot longer. Dave, the service manager that I have been working with the most, is great! He even came and picked me up in a snowstorm one time so that I could get my car back when I had to leave it there earlier in the day and they closed the road that I live on. He was able to get YCSO to let him through the closure so he could come and pick me up at my house and drive me back to the shop to get my car. Their prices are reasonable and they don't try to sell you anything that you don't need. read more

Charles Higgins did a fantastic job working with my mother on her selection and purchase of a new car. He recognized she was not interested in tech specifications or "salesman jargon". Instead he was very personable and able to recognize what she needed from a vehicle and explained how the chosen vehicle would fit her needs. He was also extremely patient with explaining features, how to set up the navigation and phone sync options, and respectfully met her at her level tech savvyness. On top of his friendly demeanor, he was not pushy and even maintained a professional but understanding approach during the price negotiation. I will continue to recommend him to others looking for a new vehicle. read more

I wasn't in to buy a New Fit, I came in for a regular service for my 2010 Fit. My sister/I were looking at the New 2016 Fit's, when Steve Berg approached us, I told him I wasn't interested in a new Fit. Steve let us drool over the new 2016 Fit, then said he could make us great deal, & they were having a President Day, sell at the moment. I said: give it your best shot! I liked Steve very much, he wasn't pushy, & showed us what a great deal he could make, from trade in to extras. It must have worked because I am a brand New Owner of a 2016 Fit!!! It is amazing, with alll the new bells & whistles...I love my Fit, & will be buying another one when it is time. Dale read more

Just bought a vehicle! Hawaiian Ray and Brian both handled the transaction and were super!! Both are very personable, knowledgeable and accommodating. My hubby and I had lots of questions, test drove a couple different vehicles and found the car perfect for us. Ray and Brian worked hard to make the best deal for us....for what fit our budget. Kelly then handled the finance end of things and she, too, was wonderful! Again, very personable and knowledgeable. We appreciate the excellent service we received from Ray, Brian and Kelly. Just made the whole buying experience a very pleasant experience. Thank you, Ray, Brian and Kelly! We are very happy!! read more

Im not from the area so I really had no idea what my experience would be. I went in with the typical expectations but spent a day going back and forth with Abel and it was worth the extra time. I almost stepped way. Saw a similar vehicle at Findlay across the street and spoke to one of their salesmen but they weren't interested in selling any cars that day. Ended up back at Honda and the rest is history. Best experience I've had buying a vehicle. Abel was my guy but everyone there was very friendly and welcoming. Makes a big difference to a southern guy like myself. I don't recommend Findlay Just based of first impression. read more

I purchased my Honda CRV on 8/14/2015 from Prescott Honda. Not only do I love, love my CRV, but the buying experience was the best car buying experience I've ever had. The selling representative I dealt with was Ruth Johnson, and I would highly recommend her. She was honest, knowledgeable, and very thorough with teaching me what I needed to know about my CRV before I drove it off the car lot. If you usually go to Phoenix to purchase your vehicles, you really need to first go to Prescott Honda and see what they have to offer. To any negative reviewers; perhaps you had the problem, because I had the best car buying experience ever! read more

I am now on my third Honda from Prescott Honda. My experience with Prescott Honda has been absolutely enjoyable. Allen the general manager is always been friendly and extremely helpful, Mike the sales manager remembers my name after three years, I know that doesn't seem like much but it makes the experience very personal and special. I can't say enough about my sales person Ruth. Because of the way that she is Helped me over the years She seems more like a friend than a salesperson. When you buy your next car if you want a great experience like I have had, I would suggest you get to know Ruth, Mike and Allen at Prescott Honda. read more

My neighbor, Clayton, a long time mechanic at your dealership knew that I had been looking for a 4WD truck for several months. I did not go to any dealerships as I didn't want to be continually hounded by salesmen. He told me about a really nice Tundra that had been traded in on the used car lot. I came in the next day and met with Ruth Johnson and we took it for a test drive. It had everything I wanted and Ruth could not have been more professional. I purchased it on the spot. Thank you all for such a pleasant buying experience. ONE VERY SATISFIED CUSTOMER. read more

Words itself cannot express our experienced with Prescott Honda especially with our sales person, Ruth Johnson..She was sweet,Kind and a down to earth outstanding Sales Person. Ruth was Tremendous in helping us get our new vehicle ..We had put our trust in her and she definitely came through for us.. Both Ruth Johnson and JB were very professional ,went Above and Beyond to ensure everything was in order for us to drive home in our new car..Other dealership should lessons/Notes from Prescott Honda's staff on how to treat their customers... read more

From the moment I called on Monday morning I have gotten excellent service. My 2026 Honda Passports dash lights were all flashing and the engine light lit up on Saturday night. I called your service department first thing Monday morning and spoke with Garrett. He told me to just bring it in and they would check it out. Garrett found the problem , had it fixed and I had my car back Tuesday! I cannot thank him enough. Quick, efficient and easy to deal with. You have a great staff and I will bring all my service needs to you! read more