This is THE place to bank at in Ottawa. . . as a member of the credit union you're treated…read moreexceptionally well---over the years I've had accounts in other towns, in other banks, etc., and there is simply NO place that has been as good as Financial Plus. The place has the area's most up-to-date technology; the staff is smart and helpful. It's not a bank. It's BETTER than a bank! :)

Got home equity loan with financial plus. I had the absolute pleasure of dealing with the loan…read moremanager Jamie Hogue. Very kind and professional. He answered all questions quickly and thoroughly. Always responded promptly to all forms of communication. Made the whole process an absolute breeze. Felt like I was in safe hands the entire process. My family and I couldn't thank him enough. Will seek his help most definitely in the future

I had an excellent experience opening my account and most recently refinancing my truck. My…read morequestions were answered quickly and the whole process was done by phone & text in 48 hours. I highly recommend SOCU and in particular Shaelah, Bethany, and Heather.

I also have my car loan here…read more They have a good website to watch your savings or checking account. Good Rates. Nice location. Rarely do I have to wait in line to deposit something. If I wasn't doing my checking with another company, I would do it through Argonne.

Very helpful and friendly staff Worked with me and my…read moreaccounts Nice building ample parking easy access in and out from.U.S. 30 Very happy to do business here.

I love dealing with Lincolnway community Bank. They are extremely dedicated to their customers and…read morealways handle our business relationship with a wonderful smile and the proper knowledge to get the job done thank you so much

The tellers at this location are very nice and professional. As I walk up to the drive through…read morespeaker they greeted me right away and assisted me with care. It was not too busy so I was in and out in no time. This is one of my favorite Chase branch locations in Illinois. Overall experience was great with no problems or complaints at all.

They changed their hours to 9a-5p. It's not convenient at all. Then in the drive-thru lanes, they…read moretake 3-5 minutes to get your transaction started. I'm guessing they're short staffed. That's greatly affecting the quality of customer service here.

This branch has great customer service. I stopped in once in a hurry while on my lunch break from…read morework. I needed to open an account to be able to receive the incentive for my mortgage when I purchased my home. A wonderful lady respected my time restraints got me back in the office and opened my accounts so fast! She was a huge help and even called me at a later date to check in and see if I needed anything. She explained everything perfectly and even set me up online and got me a temporary debit card. I only wish us bank mortgage had this level of customer service ;). I would definitely recommend this branch to others.

Khaled was professional and attentive. Really helped me out. It was lunchtime and I really…read moreappreciated his efficiency. Highly recommended.

Natalie is a highly skilled professional. I always turn to her and wholeheartedly recommend her to…read moreclients with the utmost confidence.

Bank with them for a little over a year now and their definitely reliable and very convenient, the…read moreemployees are nice and very professional in assistance with my financial needs.

Best bank ever all the workers are so nice I love it when they have security at the door they open…read morethe door for you. I have not no issues with my checking nor savings. Very nice and friendly place.

Branch in Plainfield, IL is the worst. You go there with a problem and the new manager I believe…read moreher name is Ana she does not help. You tell her a problem and she gives you a number to call and pretty much walk you out the door. Twice she was rude to me and my family. I told her that her power in her head will not take her far and I will not complaint but i was letting her know. She gave me her business card if I decided to complaint for me to have her name right. Twice I was treated so bad. I am so close to leave BMO and go to a different bank but I am trying to see the good and not the bad. I do not go to the branch in Plainfield anymore. 59th and Lockport!!! Sad to have someone not caring for her customers. No guidance, nothing!