Before I decided to purchase a car from this dealership, I should have read the comments. I don't want to delve into the entire story because it was a complete disaster. In short, I've had better experiences buying secondhand cars at Randash.
We were persuaded by Nathan's assurance that we could return the car if anything went wrong, so his mechanic could inspect it. He led us into a false sense of security by claiming that generations of families have bought cars from him. Interestingly, one of the comments mentioned that the dealership has been family-run for over 50 years. However, Nathan is nowhere near 50, so he can't take credit for any success the dealership had before his tenure.
Unfortunately, within 24 hours of driving off the lot, the car started having problems. When we contacted Nathan, he brushed it off, made a guess at what the issue might be, looked up the repair cost, and told us it wasn't something his mechanic checks for. We ended up taking it to a different mechanic and paid more to fix it.
You might think that smaller lots that have been around for a while would know what they're doing. But I advise you to avoid this place and save yourself the headache. My engine failed in less than a year (an $8000 issue). I can already anticipate Nathan's responses:
- 'You declined the warranty.' Yes, because I had already secured a warranty through my bank, which I later discovered didn't cover pre-existing conditions due to previous owners' neglect.
- 'How do I know you didn't cause the damage? It's been a year.' I have receipts proving that we maintained the vehicle properly.
- 'Why didn't you bring it back?' I admit, I don't know much about cars. I naively thought that since he works with a 'well respected' mechanic, the problem must be on my end. Plus, after our first conversation about the car's issues, I lost faith in his willingness to help.
- 'That's the risk you take with a used car.' While I understand this, it feels like a cop-out. As a businessman and a human being, Nathan made no effort to rectify the situation. Basically, telling a customer who spent nearly $10k at your establishment 'Oh well, what do you want me to do about it, can't help you' is simply bad business practice. Judging by the comments, I'm not the only one who feels this way.
And regardless of his respose to my personal opinion and experience as a first (and last) time customer. My advice would be to find another lot... it's just not worth the risk with this place. read more