Just wanted to give a shout out to the Ford Service department in Billings!! I received great…read moreservice on my 2022 Bronco sport. They went over and above what I came in for... So professional, kind with reasonable charges.... Thank you Robert and your team for such great service! Catherine Vitale

We took our truck in to get blower motor fixed. We told them what the problem was, yet they still…read moretried to charge a diagnostic fee. The service guy told us they ordered the part- then a week later was told by a different service man that they had just diagnosed that it needed a new blower motor and would order it. They backed into our truck with another truck while it was there - they buffed out where it was hit and washed that spot only. Didn't even wash the rest and never even apologized. They disconnected the wind shield wiper while repairing it and didn't fully reconnect it. So it blew off when we went down the road. Horrible shop experience- will Never use them again!!!

I would never recommend anyone to this place. He sold our friends an Acura MDX and within a day the…read morevehicle started running poorly. They went to a reputable mechanic shop and was told that the fuel pump is bad. They reached out to this dealership and was informed that he would take care of it. He stated that he would only take care of it if we were to remove the honest review that we had previously submitted. Once they got it done he went back on his word stating that they got ripped off on the total and that he can get the fuel pump for $100 and that's all he will give them. I checked with multiple parts houses and nowhere has it for $100 let alone the cost of the labor to install it. Stay far away from this dealership as his word is not worth the time he took to say it. Nick Robinson USAF Veteran

Before I decided to purchase a car from this dealership, I should have read the comments. I don't…read morewant to delve into the entire story because it was a complete disaster. In short, I've had better experiences buying secondhand cars at Randash. We were persuaded by Nathan's assurance that we could return the car if anything went wrong, so his mechanic could inspect it. He led us into a false sense of security by claiming that generations of families have bought cars from him. Interestingly, one of the comments mentioned that the dealership has been family-run for over 50 years. However, Nathan is nowhere near 50, so he can't take credit for any success the dealership had before his tenure. Unfortunately, within 24 hours of driving off the lot, the car started having problems. When we contacted Nathan, he brushed it off, made a guess at what the issue might be, looked up the repair cost, and told us it wasn't something his mechanic checks for. We ended up taking it to a different mechanic and paid more to fix it. You might think that smaller lots that have been around for a while would know what they're doing. But I advise you to avoid this place and save yourself the headache. My engine failed in less than a year (an $8000 issue). I can already anticipate Nathan's responses: - 'You declined the warranty.' Yes, because I had already secured a warranty through my bank, which I later discovered didn't cover pre-existing conditions due to previous owners' neglect. - 'How do I know you didn't cause the damage? It's been a year.' I have receipts proving that we maintained the vehicle properly. - 'Why didn't you bring it back?' I admit, I don't know much about cars. I naively thought that since he works with a 'well respected' mechanic, the problem must be on my end. Plus, after our first conversation about the car's issues, I lost faith in his willingness to help. - 'That's the risk you take with a used car.' While I understand this, it feels like a cop-out. As a businessman and a human being, Nathan made no effort to rectify the situation. Basically, telling a customer who spent nearly $10k at your establishment 'Oh well, what do you want me to do about it, can't help you' is simply bad business practice. Judging by the comments, I'm not the only one who feels this way. And regardless of his respose to my personal opinion and experience as a first (and last) time customer. My advice would be to find another lot... it's just not worth the risk with this place.

Their Service Department SUCKS! I made an appointment for 10:00 a.m. was there early, swat there…read morefor almost 2 hours & then they told me I should probably go home as my Vehicle would not be ready until the end of the day. It took until 4:30 the following day to get my vehicle back. This was for a water pump change. I love my Toyota Vehicle, but their Service Center is terrible! They have you hostage as they are the only dealer in town.

TOTAL Crooks I came in for a leas special that was advertised $4,000 down for $545 a month and the…read morecame back with a monthly over $800 I have Tier 1 credit they would not honor advertised price CROOKS sales rep quit the next day and overheard other sales reps were quitting BIG SCHOCKEER!!!

These Folks are the best They emailed me and I came in and…read moreafter horrible Identity theft and no car dealership in Billings would help me, but Volkswagen of Billings, they worked with me and put in a absolutely wonderful 2007 Kia Spectra Thank you so much Chelsea James Marvin Brittany OMG fabulous team!!!! Much Love to y'all

Went in for a tire issue since the tires were purchased there; left hours later (with an…read moreappointment) with no repair and $3,000 worth of 'recommended services'. One tire registered at 141 psi on their color coded handout, but they weren't worried about it- since it was 'just the computer'. I assume they didn't fix the tire because they wanted to sell me 4 new ones - mine 'almost' didn't pass. The personnel I interacted with were very professional and helpful, but I came away with the impression that the business model is more about helping make money than it is about helping the consumer. I will need new tires soon and be taking care of needed maintenance, but not from a place that takes 3 hours to do nothing.

Thank you so much to the Bob Smith service team! They did a great job getting the parts I needed…read morefor a recall on the brakes on my CX90. It's so nice not to hear them squeaking anymore. And they got the job done in about two hours. The shuttle driver Bob was also really nice and we had a nice chat too and from.

Horrible experience. Long story short...they put Class C tires on my F250 when it requires a Class…read moreE tire. Which is a ridiculous mistake that could've killed me. Never use this company.