Came to check on my car old dude annoying with long gray hair with glasses felt "disrespected"…read morecrying why I asked about my vehicle I told you guys are taking forever bro got so man I think I hurt his feelings, for asking about a damn car. "He politely asked me to leave" he very hostile and defensive at the end mind, dude wasn't even working on my vehicle. The guy that actually was working on my car was actually pretty nice and wasn't giving me a hard time.

After paying $1800 for work on my car I noticed a couple days later all of the silver coins…read more(quarters, dimes and nickles) were picked from every place I had them in my car along with a bag that held a battery jumpstarter I would assume they used to steal said change. Never going back here again as that is really scummy to do after paying $1800 for repairs. I have no idea how much they took as I let it pile up for rainy days. I will never go to them again.

They are the best! Honest and great quality! The manager…read moreJustin really knows his stuff. he is one of the best automotive diagnostics people in the business. Again very honest and I couldn't recommend anybody better!!

Super quick and super helpful! Staff was very nice and I could tell that they wanted to help.read more

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

I had messaged with Melinda about Bobby coming out to swap a seized ac compressor on my 04 escape…read more He came out in a timely manor and fixed it on a SUNDAY! Bobby was EXTREMELY helpful and got the new compressor installed within an hour or so. I think I found my new mechanic in the Columbus Area. They only do Mobile service for now but that works best for me because he came straight to my apt and fixed my car there! If anyone needs work done I would highly recommend this company. Fast, easy, convenient, and affordable! I was expecting to pay a lot more than I did but they are professional and understand that good service and reasonable prices go a lot farther than most anything else!

PLEASE DO NOT TRUST THESE PEOPLE Robert(Bobby) came to check…read moremy vehicle out and said it needed a secondary air injection control valve & an intake manifold. He said he will get the parts for me online and asked me to cash app the money so I cashapp him 453.51 which was the total amount for the parts, his wife Melissa said that the parts will be delivered to there address within a week or so...I took my vehicle to another mechanic to have a diagnostic for my airbag light because at the time Bobbie did not have one and the other mechanic did a full diagnostic on the vehicle and found that I did not need the intake manifold or the secondary air infection control valve, that it was only one of the airlines where cracked so the mechanic replaced it for 100.00...I message Melissa back and told her that I didn't need the parts and that she can return them so I can get my money back...she said she would then begin to ghost me and make up stories as to why my refund was taking so long...she said she was sick in the hospital and that she will send it the end of the day last week but never did...she keep saying im going send it, then they both ghost me completely....Im in the process now of suing them, this is wrong how they do people and I will get my money back!!!

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

been going to these guys for about 3 years now and they're fabulous! everything from the service to…read morethe front desk is a well oiled machine. I also like how they have diagnosis updates they text you a link for so you can do your own research for those of us not educated about car maintenance. The service here really is from another time - the owner Jerry is a great guy he's even picked me up from my house a few times in the past which saved me a cab ride or long bus ride. will always return!

Our student son drove to campus and the power steering went out while driving into the parking lot…read more I searched online and spoke (from home, two hours away) with what I believed to be the best car mechanic candidates. Mike's was the clear standout! Mike's was very: responsive, accommodating, thorough, and competitively priced! Our son's exact comment: "Got the car, it sounds and drives great". I very highly recommend Mike's and I will share this experience with the campus FB parents group. My son will also tell his friends. Thank you!!!

Rude and unprofessional female answered the phone. No name was given. Called to get an estimate for…read moremy BMW and was told labor was $154/hour. The associate couldn't answer any of my questions so I asked to speak to someone who had more information. I was asked if I would like them to call me back and the associate slammed the phone down instead of transferring me. This was done on another occasion as well.

The best collision center I've worked with in Columbus. First and foremost, their work is top…read morenotch. Secondly, the pricing here is extremely fair. Third, is the turnaround time for them to repair your vehicle is super-efficient. They get to it and fix your vehicle ASAP. I also wanted to add their communication is impeccable and makes it so easy as a customer to understand your vehicle's situation.

Found Groveport Service Center through yelp. Communication was fast and easy, and they were able to…read moregive me an appointment to install a carbon fiber front splitter. Installation was perfect and VERY reasonably priced (less than half what other places were quoting). In and out of the shop in just a little over an hour. I'm coming back to have some more carbon fiber body work!

Extremely friendly and professional. You can tell they take care of their customers and are very…read moreknowledgeable for what they do. Great prices and trustworthy company

The gentleman who was here today was super chill when we asked him about test seating cars. Eben…read moreinvited me to come back if I see any new acquisitions that appeal to me.