I have to give one star, only because the rating system does not include negative ratings so that I could give them -5 stars, but this would unfortunately probably mean that this Group would be in the negative and not at only the 3.3 which it has at the moment.
I just wish I knew when the good and exellent staff are on, so that I could also start giving positive feed back about the Lanarkshire Medical Group / Strathaven Practice,
I tried to get an appoinment this morning over the phone ended in a waiting que and being told from the receptionist that I could only get an appointment with an advance nurse practitioner as there are only so many GP appointments made available. Is it not time that they released more apointments for GPs on a daily basis? There are 8 GPs on the board so why is it so difficult to get an appointment? You can't even make an appointment for the following week as there are only so many appointments made available in advance and even if a GP tells you to make a follow up appointment you are told by the receptionist you need to call on the day - so please expalin that one to me.
So I am now, after being awake all night with severe ear pain, going to have to go and waste A&E personnels precious time.
I also wonder if there is maybe a case against them for lack of duty of care for patients to even maybe neglect of Doctors not doing the best to their ability to treat patients and letting Receptionist decide who is to see them read more