The first time I visited this resort was in 2025 with my husband and my parents. We got a 2 bedroom…read morecabin that was supossed to be ADA-Accessable for my father. He had a lot of issues, and it was a rough trip. Afterwards my mom wrote the resort an email, and as an apology they gifted her a three nights' stay for free.
My parents couldn't use it, so they passed it to my husband and I.
I really wanted to love this resort. I really, really did.
I also wrote the resort an email after my stay. As of today, June 3rd, they have not responded. I will paste it below.
All the below being said - view was great.
TLDR: if you have allergies to dust and/or mold, do NOT stay here.
----------
Hello,
On May 29th - 31st my husband and I stayed at your resort in Room 17. I'm writing to be transparent my experience.
My husband and I were excited to be at a resort for a couple days so we could have some quality time together with no responsibilities. We lead busy lives with our own business and had been looking forward to this for weeks.
While there were many rules for your protected land to be respected, we did not feel that the space waiting for us was respected, or even cleaned, for our arrival.
I've listed the issues we found below.
1. The jacuzzi jets left a disgusting orange film on the wall of the tub that I didn't notice until I was sitting inside of it. It looked like someone's self tanner had been inside of the jets and came out with the water. We had to fill the tub up and leave the jets on for a long time before this stopped happening. I took a photo after filing it up a second time, but the first time was much worse.
2. The window blind facing the water from the Jacuzzi tub was broken. So even after we cleaned out the tub and tried to use it, the blinds will not open, so we couldn't enjoy the view from it, which is the whole point of these apartments.
2. The fireplace did not work. I walked up to the office after trying to fix it for an hour. They told me that we should've been notified that all of the fireplaces have turned off because they are in transition mode. I had not been notified. The fireplace was one of the reasons I had chosen this room, so this was very disheartening to hear.
3. The heaters are FULL of dust. I am severely allergic to dust. As soon as I turned them on, I had a terrible allergy attack that lasted for hours even though I turned them off within 10 minutes. This kind of heater needs to be cleaned every season. Evenings were chilly with no fireplace and dirty heater.
4. The bedroom window had black mold on the bottom. I'm severely allergic to mold. We had to keep the bedroom window closed, and I struggled with a hives reaction the entire time we were there.
5. The lamp above the dining room table was full of dust. I could not sit at the dining room table without having an allergic reaction all over again, and I couldn't reach it to clean it.
6. Lastly, when I bought a fire permit at the front desk, they did not tell me we could also buy wood there. We drove all around in town to try to find houses that didn't just take cash (they were out), asked the gas station (they didn't sell it anymore?), and then finally went back to aske the desk, where they finally told me they sold wood. It did not include fire starter, a lighter, or matches.
It was disheartening to stay here for quality time and to get away from my constant allergies, just to have severe allergies anyway, because the apartment was not cleaned for our arrival. My husband also suffered from a panic attack because within the time we had plans to not have responsibilities, he felt like he had to fix everything in the apartment before we could settle.
I've attached photos of my claims. Let me know if you have any questions.