I called to get help stopping my dishwasher from leaking. David came out opened the bottom plate…read morelooked around with a flashlight. Said it is not leaking, started the machine and said no leaks. I paid for 30mins of his time. If he had stayed the 30mins the leak would have been fixed. No, i must call someone that has the time that I paid for to find and then fix the leak.

David was professional, prompt, courteous, neat and most of all kind and knowledgeable. Highly…read morerecommend

Josh spent two days on my washing machine. He did not seem to know what he was doing. He spent…read moreabout an hour sitting on my couch looking at his computer to try and figure out what was going on. I did not invite him into my living room. He just sat himself down. He eventually said that the reason the washer was leaking was a tiny pinhole in one of the tubes. There was no way that little pinhole created the amount of water that came out of my washer. Then he replaced the tube with a dirty old tube that he said was "in the bottom of (his) truck for a couple years. Yuck! He never did fix the problem. Then he had the gaul to charge me $321 and tried to tell me it was residual water pouring out. He phoned me back five consecutive times to try to convince me of this. He talked to himself constantly and interrupted calls I was on by just talking over me. He did this twice without even saying something like "Excuse me, may I interrupt?" He went walking into my bedroom, where I was taking those calls without even asking! While I was on the phone he just started talking over my conversation. Horrible! Rude beyond belief and I really think he must have very little in the.brain department.

Josh was great! My washer went out in the middle of trying to move. He came quickly and…read moredetermined that it was a pump, he ordered it and came back the next day to install it. He worked hard and got the job done. I would definitely reccomend him!

Jim knows his stuff! Honset, prompt and cost sensitive - definitely my go to company for ALL my…read moreappliance services and questions!

Called to set up an appointment for a propane stove issue. They walked me through a few steps and…read morethe issue was resolved without the need for them to stop by. Have used them before for different problems, and the service and results were great.

I suddenly had a problem with my Sears dishwasher on a late afternoon. I called around trying to…read moreget some help - and was referred to Appliance Experts in Poulsbo by Bill's City Appliance repairs as a possible option for the repairs that were needed. Jeff answered the phone-listened to my concerns-and was able to diagnosis the problem over the phone. He was able to talk me through the repairs and stayed on the phone to make sure that things were going in the right direction. We are so grateful!!!

My dishwasher wasn't draining. Jeff came the next business day. I thought the drain pump had quit…read moreworking but it only took Jeff a minute to determine that wasn't the case. He found and fixed the blockage within minutes and showed me a couple of things I didn't know. He charged a reasonable minimum service call fee which I was glad to pay. It's really nice to have a friendly and expert appliance service available to us on Bainbridge Island.

Quicly responded and fixed the issue with speed. Highly recommend to hire for appliance related…read morerepair service

They are good specialists and were able to repair my refrigerator. But the only things I didn't…read morelike was that they couldn't come the first time and I had to wait. But thank you for the repair.

We've dealt with Jack several times, and have received prompt, efficient service (washer on one…read moreoccasion and fridge on another) and friendly, helpful advice. HIs rates are very fair. We heartily recommend giving Jack a call if you need work done on an appliance.

I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

I think it is safe to say that everyone dreads having to call someone to repair an appliance. You…read moreexpect to be charged some exorbitant amount of money and get at best what you might consider satisfactory service. Do yourself a huge favor - call Appliance Express and talk to Jim. I have never had a better customer experience. Jim went out of his way to answer every question I had and provide options for either repairing or replacing. Far and above, this is the best experience I have ever had with a business! Thanks Jim!

Called Appliance Express/Jim -- stressed out because my upright freezer -- crammed full of food was…read morenot working. Jim came to our house within an hour!!! Wow! Our freezer was ice bound and needed a serious professional to address the affected parts. We realize that this might not be the fix but it will buy us time to see if we need to purchase a new freezer. Very happy!

Travis is prompt, polite and knowledgeable; pricing is competitive.He has kept our beloved Kenmore…read morestacked washer/dryer (knobs, not digital )going for years (think we replaced the washer once in 20 years). The digital boards on two ovens have also been replaced in the same time span. Why would we call anyone else?

I have a Dacor range. Two of the 4 burners would not ignite. I called an appliance repair shop…read morewhich did not return my phone call. I then phoned another repair shop in Oak Harbor. They were very nice but said they don't repair Dacor ranges...BUT...highly recommended Whidbey Appliance Repair. They said Travis, the service technician and owner was stellar and to give them a call. WOW! They were right! He said he would be by between 1-3pm. He got here at 2. He diagnosed the problem right away and it was all repaired quickly. He was very professional, kind and courteous. I would highly recommend Whidbey Appliance Repair to anyone needing any repairs on appliances with their home. Do yourself a favor! Give them a call!