Had chain problem and bike not shifting well. Turns out replacement chain was installed upside down…read moreby another sho. Went to another shop and they couldn't figure out. Thanks.

Walked into Cognition Cyclery expecting a standard tune-up and left feeling like I didn't belong. I…read morewas told--loudly--that they "only work on Specialized bikes," and anything else they can't do because of the parts. Had they taken the time to talk to me about switching parts, I would've easily been persuaded. I'm also a regular customer at the store. The fact that I was just treated like that saddens me. They simply don't care. That's fine if it's your business model, but the delivery was unnecessarily dismissive and came off as elitist. Not everyone rides a top-tier brand, and that shouldn't mean being treated like you're wasting their time. I was prepared to spend a few hundred dollars on a tune up and more for repairing my crumbling wheel, but clearly that wasn't the issue--the brand of my bike was. There are plenty of shops that value customers regardless of what they ride. I'll be taking my business to one of them. Note: I found a better bike shop that will support all bikes and treat you well well providing their service. You can avoid the snobbery of Cognition cycle. Go to Woodside Bike Shop. They're very friendly, very efficient, reasonably priced and they do great work. AVOID RUDE & SNOBBY SERVICE (aka cognition cyclery) Support a REAL bike shop: Woodside Bike Shop 1800 El Camino Real Unit C, Menlo Park, CA 94027 Phone: 650-299-1071

This shop is flat out the best place to go in the bay area if you're a mountain biker. Nick, the…read moreshop owner is fantastic. Knowledgeable, enthusiastic, curious, helpful. Great guy. Mechanic team is outstanding. The've solved more tricky (and easy!) problems for me than I can count. I've bought a couple new bikes from them, and always SUPER happy. I live locally, but the folks in my MTB group literally travel from South San Jose...this shop is THAT good.

What an amazing place for repairs. Brought in a bike and they had it fixed in no time. It was…read moresuch simple repair they didn't even charge anything. They also took the time to educate us as to what was wrong and what was being repaired... and that's how I learned the the OTHER shop I took the bike to previously probably repaired something that didn't need to be repaired but charged me $300. Nice... They came recommended by several different friends and now, I know why. Honest guys who do good work. High recommend.

I had an amazing experience with this business. I purchased a Trek Fetch+ 4 and Troy and team made…read morethe experience seamless. This is a niche bike, and the official Trek stores refused to sell me the product because of its large size. Was not a problem for the team here. Would highly recommend.

Bike rides well after its tune-up, BUT the giant "99.99 tune up" billboard is misleading -- that…read moreprice is for labor only. They charge an additional $44.99 for parts. Read your service ticket carefully (both "parts" and "labor" columns) to avoid unwanted surprises at pickup. Pricing does not feel transparent.

You know how when you find a super reliable person in a service field (barber, mechanic, etc.), you…read morejust stick with them? That's Nolan. He's knowledgeable and reliable and honest, and after trying a few mobile bike mechanics in the area I have no reason to call anyone else.

This company and especially NOLAN is amazing!! My two teenage boys are brutal on their bikes, and…read moreit seems like something is always going wrong. I don't know how to fix bikes. I work full time. I don't have the time or capacity to take the bikes to a bike shop. So THANK GOD for Nolan and Atlas!! Mobile bike repair is a genius concept! It's so easy to make an appointment, and Nolan is so polite and friendly and professional. I cannot recommend this company enough. And, to top it all, the prices are reasonable!

Bought a bike off Facebook market and he was able to help me out and tune the bike and replace what…read moreneeded to be replaced! Was also very knowledgeable and helped my brother pick out his first bike! Prices are reasonable and he made sure that we were happy with the tune up and purchases!

Very helpful every time. We have purchased used bikes a few times from him. All good purchases.read more

I have purchased many bicycles, helmets, clothing and other accessories and maintenance items from…read moreChain Reaction Bicycles and have found them to be high quality and reliable. Regarding the services, Mike and Steve and Becky and Kevin have all been great to work with for purchases and repairs. I cannot speak more highly about Mike and his expertise in diagnosing and repairing bicycles. He is so knowledgeable and the cost of repairs is very reasonable. Please consider Chair Reaction Bicycles for your next purchase.

Complete commitment to cyclist satisfaction! Whenever I have a question, I need a repair, or…read moreanticipate a problem, I benefit from Michael's and Becky's complete attention and deep expertise. They always respond immediately and I'm never inconvenienced. They keep me on the road! Thanks.

‍ ‍ ‍ ‍ ‍ ‍ Super sweet and caring bike shop owner, Matt took such excellent care of my babies…read moretoday! He taught Zack how to ride a bike, helped find the perfect bikes our kids felt so comfortable in, plus safety gear! What a treat and wonderful memorable learning experience!!! The kids are so excited, grateful, and happy!

Super fast and friendly. Matt truly knows and loves his craft. My kids bikes were in poor condition…read moreand he got them both in working order. Thanks Matt!

This is a review that is about six months late. I live in SoCal and was up for a few days for…read morework. One of my chain rings came loose and, because I didn't have tools, my one window for a ride was closing quickly. I stopped by to see if there were anything they could do for me and was ready to pay for the service. One of the service guys got things fixed for me and, other than shaming me for a dirty drive chain, I was up and running and got my ride in. Special shout outs to: Ryan Brandon Chris All had very welcoming personalities and made the visit to the shop very pleasant. I've been back since on a follow up trip, and this is my NorCal recommendation for anyone looking for help with their bike. ***Added bonus - Burlingame Avenue is right down the road!

I just had my dream bike built by the fantastic crew at Summit Bicycles in Burlingame. It was a…read morelong-awaited and much anticipated decision to pull the trigger, but I committed and already knew ahead of time that I wanted to have this built here. Reason being about 5 years ago they did a great job upgrading and maintaining my retired Scott Addict. I came into the store with a blank slate only knowing I wanted the Pinarello Grevil as my frame, and that I wanted to recycle the groupset from my Scott to save on cost. Chris helped me from the beginning to the end with all of my concerns, such as any compatibility issues, challenges with sourcing parts, and also very helpful upgrades I wanted to consider with full transparency and all the important details. Thanks again Chris for your help and patience with me and updating me throughout the process. Incredible communication, customer service, and overall professionalism. I've been riding this indoors on the Wahoo Kickr Core and since the wheels arrived, I look forward to putting many miles on it. Hey, I'll most likely be back next year to upgrade my groupset. Cheers!

This 5 star is for the rental guys. They obviously work hard. checking out and returning all…read moreincredibly easy and smooth. This is a great service and great people. Thank you guys!

This is our "go to" place for camping gear, outdoor cookware. Lots of inventory, brands I already…read morelove and new equipment I trust- because the staff picks the best. Everything we buy at SB holds-up and is well made. The RWC store is great with knowledgeable staff. I also like the Stonestown and Presidio SF stores. I attend community events here too and that is really fun because I will get to know 15 or 20 new local businesses- really glad they support local shops & services.