A property was rented with a property owner, with a good lease of 2 years, the property owner then transferred the management to this management company. The staff, Amanda Mack is very unprofessional, as she refused to fill out State of Texas SNAP paperwork, citing just send in the lease agreement. This person refused to fix HOT water leak in the bathroom which cause mold, until City of Bedford cited TOO much water is being used in this residence. She as a representive stated the tenant was"difficut" by her contractors without proof and refused all maintenance. the tenant was very far in her pregnancy and didn't fight back in fear of eviction as she had a toddler and a new baby on the way. She finally moved out in August of 2025 leaving the property better then originally moved in condition. Now this woman is demanding September rent and threatening to take it ouf from her $2000 deposit. Any help in fighting this woman is appreciated. Any Lawyers/attorneys out there where can get compensation for potential health complication recieved due to mole exposed during late term of pregnancy and emotional distress cause by this company. Please post response, maybe we can do this as a class action. i do believe this type of behavior/treatment is not exclusive to us. read more

Simply the BEST! My experience with this company has been nothing short of exceptional. As a landlord, I truly understand the value of having a reliable, responsible team who treats your property as if it were their own--and this company does exactly that. They are quick to respond, always on time, extremely organized, and consistently a pleasure to work with. I honestly would have given them 10 stars if I could. Highly recommend! read more

Absolutley 1 Star. Using Straight Forward Property Management has been the absolute worst experince I have ever had with a Property Management Company any where i have ever rented. We were moving from Utah to Texas and only saw pictures on line. Looked like a descent home. We had no place other than this home to "lay our heads" once the lease was signed and we headed to Texas. Two day drive from Utah to Texas, and on the evening of the 1st night we received a call stating that we more than liekly could not move in becuase they had an issue with a leak in the floor and deceided that ALL the floors in the entire home would need to be replaced before we could move in. What kind of Management company would not have known of the issue prior to agreeing to our lease. Why would this not have been corrected prior to letting anyone sign a lease and select a move in date. We Could not change out move in date as we had nowhere else to go and had out furniture and belongings being delivered by the movers on our move in date. Part of what I paid the movers for was to unlaod everyhting into the home and they woudl assemble any furnitire thet needed to be assembled. We arrived to a home that was basiclly under conttruction, they had to tear out ALL the tile and carpet in the entier home. We tried to stay there one night but the dust as you can imagine was horrible. Thankfully we had friends that let us stay with them for the next week. Our movers showed up and had to dump everything into the garage as the floors were comletely torn out. Cost me a good chunk of money since I had paid for them to move it into every room. Once that was finally finished and we could move in a week after our lease move in date, aside from all the dut created by ripping out tile, the home was absolurly disgusting/FILTHY!!!!!!! We have moer pictires of the filth than you can imagine. We spent the next week cleaningf the home. In our time there, they had to replace the roof, replace ther sprinkling system (did not work at all when we moved in), the heater and air conditioning would go out like clock work nearly every month. A technician was always sent, but they just put a bandaid on the problem and never fixed it. I am sure it is still not fixed today and feel sorry for the next renters. Overgrown trees in the backyard that are close to falling over and damaging the house, fence or neighbrors property. We asked to have them trimmed, but "lovely" Amanda told us that "it's your home, so if you want them trimmed you pay for it". There was a tree planted right next to the home by someone, during a home inspection, Amanda told us it needed to be cut down as it was a fire hazard - I did not plant the damn tree. The last time the service techincain came out to fix the heater, it was below freezing in Texas and it took 2 days for him to arrive, again never fixed the issue. BUT i was charged $114.00 for "changing the batteries in the thermostat". I told Amanda that the the tech never changed a battery (2 AA batterises by the way), but I had actually chenged them myself. Amanda could have cared less and would not respond to any of my messages to her at this point and "Stole" the $114.00 from my Deposit. My wife is a neat freak - when we moved out we cleaned the home, 1,000 times cleaner than it was when we moved in (It ws not clean at all). BUT again the thieves charged us $180 for "house cleaning". There was absolutley NOTHING that needed cleaning whan we moved out, an I GUARANTEE you thet if they used the same "cleaning service" as they did prior tomy move in, NOTHING WAS DONE!!!!!!!! Amanda's famous words are "It;s your home and neds to be treated as your home". Understood, my wife and I absolutely did so, but she always tried to hold us responsible for costs of certain things becasue it was "our home". Its NOT my home - someone else owns the home and they are responible for maintaing the home as needed. Upaon move out I was also charged $42.00 for garbage can cleaning. So be it there, I'll take that one becasue I was not going to clean them out, they were absolutley filthy and disgusiting when we moved in. So much more I can say, but I don't have all week. If you are thinking about renting from Straight Forward Property Management - RUN THE OTHER WAY. Thery are theives and an absolute joke. read more

Do NOT rent from this company. When you move out they charge $1000 for falsities like missing screws, lightbulbs that were working, a No Trespassing sign that was on the door when you moved in, extra wallcolor paint left by painters before you moved in, and other ridiculous charges. That was after they try to evict you when you submit your move out notice. They scam people. read more

The level of unprofessionalism at this rental company is unparalleled. I rented from them for 3 years, and below is a list of every of the shady thing Amanda and Suzie ever did: The electric was shut off by the previous tenant prior to our move-in, and all doors had the keyless deadbolt locked as the previous tenants had left through the garage. Instead of finding a way to access the property through nondestructive methods, they literally threw a brick through the window to access their own property. When we moved in a couple weeks later, there was still glass all over the floor and the blinds were broken. It didn't look like the floors had been cleaned, and neither had the carpets. We moved in on a Thursday. Their office was not open on Saturday or Sunday, so we didn't get our move in condition form to them until the next week when their office was open again. It was declined, and we were basically told the document meant absolutely nothing. At this point, we realized how much these people do their level best to pull a fast one on you at every available opportunity. A couple months after that, our AC started to struggle and couldn't property cool the house. This was in June, in Texas. The house got up to almost 85 degrees. Not only did it take them a week to send a tech out, the tech told us that the unit was not up to code and that they were shocked at how much work needed to be done. The tech reported back to the rental company that we didn't have an AC filter in when he checked out the unit (because we had taken it out in case he needed to inspect the filter area), and Amanda and Suzie tried to pin the entire cost of the AC repair on us because we couldn't prove that we had a filter in there the whole time. We fought it, telling them what the tech had told us about the unit not being up to code, so they backed off. Several times throughout the rest of our time in that house, we kept receiving landscaping violations, first with a warning, then with a $75 lease violation fee for each occurrence. The violations are managed through HOA, which I understand is not within their control. However, we were hit multiple times during periods where North Texas was experiencing week long thunderstorms, when it simply isn't safe to mow and landscape without risking serious injury. During the pandemic, several e-mails were sent along the lines of "No rent forgiveness will occur. Pay your rent or you will be evicted." There was also an inspection during the pandemic, and in the notification e-mail where we were informed about the inspection, they threatened eviction for anyone who was not able to comply with required repairs in a timely manner. We had a sink clog the day before Thanksgiving. They pinned us with a $200 plumbing bill because of a shady clause they have in their lease that read "all plumbing blockage repairs are the responsibility of the tenant," completely disregarding the fact that the plumber said the type of buildup he removed could only have stemmed from years of neglect and a lack of maintenance. While moving out, we were given less than an hour's notice for several viewings. We declined the first one because we already had an appointment set up for movers to come to the house during the viewing window, and we didn't think that would provide the best viewing experience for prospective tenants. We were told "We'll waive the $100 lease violation for a declined showing this time, but know that you will be charged for each additional showing declined." They will look for every opportunity they can find to do as little work as possible while conversely nickel and diming you for every single thing they can find that they can pin on you without a fight. The company has been rebranded at least twice in the past 3 years. I can only imagine that it's because they want to escape all of the terrible reviews they keep getting, so they have to keep working under different legal names. However, anytime you see the names Amanda Mack or Suzie Vallance, run as far as you can in the other direction. They even asked us to leave them a good review after a previous tenant called them "the worst landlord ever," and I waited until I had moved out so I could back that statement up. They are literally the WORST landlords you will ever have. read more

Straight forward property management has been my worst experience renting a property so far. We were initially treated very well when we were looking at the house but the moment paperwork was signed they knew they had us and stopped most pleasantries. When we requested a second viewing when all 4 residents could actually view the property we were treated as though we were being unreasonable, the lady who showed up wouldn't walk to the back door to attempt to unlock it because it had rained recently and didn't want to get her shoes wet. They then used a brick to smash a window and left us with glass all over the living room knowing we were bringing a small cat and dog into the house. More and more things piled up to gain this negative review such as blaming us for the AC repairs that were needed because of us pulling out the filter so the repairman could access the unit more easily. He said there was years of neglect already on the unit and that the unit was very out of code. The management company then made us buy their air filters, significantly up charging on the filters and regularly delivering them after the 30 days the filters were meant to be changed by. This company has changed names to avoid the negative reviews under their old name during the time we lived in one of their properties. During the pandemic they repeatedly assured everyone they would be evicting anyone who could not pay for their rent, eventually recommending assistance programs from third parties. During the snowstorm early 2021 we were sent emails implying we would be held liable for damages caused by broken pipes and the sort, even though there was no way to make heat inside the house. Avoid these people like the plague of greed that they are. I feel terrible for every person this company rents to. Shame on you, Suzie and Amanda as your lack of compassion for human life knows no bottom. I hope you are treated by every person in your life the way you treat your tenants. Bless your hearts, Sincerely, Blake Davis read more

Currently, I have 2 of my rental properties bring managed by Straight Forward Property Management, and I've been happy with have they've been managing them. They've been very responsive, making sure tenants pay on time with providing reminders to them, and letting the tenants know they are the main point of contact. I've been very hands off with my rentals because of Straight Forward Property Managment, and have referred them to three others I know. Definitely would recommend. read more

Always check your lease. 12 month lease to start because it was rented in October and then after 3rd term it's July. I would have signed off still but they never physically told us. It was sneaky. Also, if your identify gets stolen don't expect them to work with you even if you ask to provide proof. Owner is just a bad person read more

Amanda and her team are the best in the business! Always available, knowledgeable and helpful. Amanda has been our realtor for 5 years, she's helped us buy, sell and rent houses. Also helped my son and daughter with their real estate needs. There is no one better!!! read more

Horrible owner and staff! My daughter moved in July 2020 and has had nothing but problems the entire time. I wish she notified me before choosing to lease from this company. There are tons of bad reviews that outweigh any good. The lady Suzie is very rude and they have no idea how to give good customer service. The townhome is brand new and my daughter just pressed the button on the remote and the garage door got stuck. This is not something that a tenant should not be responsible for. I'm quite sure there is a warranty but she and I have asked and they never answer. They have already billed her $500 to have it fixed and it hasn't even been touched yet. Also stated she will be billed late charges if she can't pay. I would also like to mention we contacted the same vendor Suzie (an employee) said the company must use and they quoted $325 for the job. It's clear they are just trying to get tenants to pay extra for a job they shouldn't even be liable for. My daughter is 22 and has leased at apartment homes prior to this townhome and has never had any issues. She pays her bills on time and doesn't cause any problems. It's very unfortunate a company would treat their tenants like this during a pandemic. Especially tenants that pay rent on time! I will be doing everything in my power to make sure you everyone is aware of the poor practices of this company. The owner Amanda Mack clearly doesn't care about the representation of her company. I have a recorded telephone call showing just how ugly the employees treat their tenants! Only people who are running shady businesses will react like that when a tenant is trying to gain understanding about why they are liable for damages not caused by them! I have a large social media following and will be sharing this far and wide until something is handled with how this company operates! read more

Amanda and company have been great to work with. We rented for 2 years, then Amanda help us purchase our home. I have to say, to this day, which is 6 years later we still call her for help. I can promise, you will not find another company who goes above and beyond. read more

The ladies at Straight Forward Property always treat us well. They run this business like a well-oiled machine. If you're looking to rent hassle-free...this is your company! read more