1. Strada Services

    0

    Tampa, FL

    Strada Services

    2.8 (24 reviews)
    Open • 8:00 am - 10:00 pm

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    Services - Strada Services

    Electric inspection

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    The mess Strada left....
    Jennifer G.

    I pay for a wire protection plan through Duke energy. I called for service 7/29. At first they sent it to live wire electric. They never showed up. Duke then sent Strada. I'm giving them the 2 stars for promptness the first day. After that it all went downhill FAST! On 8/10 Dennis showed up. He was very nice & seemed like he would follow through. He told me he needed to come back the following week. He needed a second guy to help run new wires. I told him to go ahead & leave the washer & dryer pulled out since he was coming back in a few days. The following week, I never heard from them. I called Duke to ask what was happening. They contacted Strada who connected me to their office assistant. She told me she would put me on the schedule for that next Monday. She told me my appointment was noon but I'd most likely hear from them between 11-12. I said no problem. On Monday I waited for the tech to show up. At 1pm I called Strada to ask where he was. They said he has until 4pm to show up so he's not late, yet. I asked for an ETA since I pick my granddaughters up from school. They had no idea. I called my daughter who had to take an extra break to go get them since I couldn't leave. Fast forward to 4pm. I called Duke since this guy still never called or showed up. They get ahold of Strada who keeps trying to reach their guy; Dennis. He finally answers and is instructed to call me. He calls at 4:15 saying they're tired & hungry & really don't think I want the job done today. Nope, I wasted the entire day waiting on them, they can come do the job. Had they bothered to call earlier, I may of been more flexible. At this point I was done waiting on them! He says he will be here in 30 minutes. At 5:50pm he pulls up. (Definitely not 30 mins!) He then sends his helper in to do the job while he sits outside in the truck. Remember, he said he had to come back with 2 guys yet he sits outside while the helper runs outside, back inside, into the attic, back to the laundry room, back outside.... Etc. this went on about 25-30 minutes. Finally Dennis decided he's gonna help... he knocks on the door, proceeds to ask where the other guy is. I say he's out back. Then, Dennis proceeds to go into my attic and drill the hole for the wire. HE DRILLS THE HOLE IN THE WRONG ROOM!!! He was supposed to drill it into the bedroom where the washer & dryer is. He drilled it 3-4 feet away from the actual spot he should have! I must also mention he was only about 3 feet from the attic door so he could of looked back & saw he was nowhere near the correct spot. He then goes to talk to his supervisor, I see him taking pictures & wonder what's going on & why is this guy taking pictures in my bathroom!? He leaves a huge mess & says his boss will send him back to caulk it. Now this is a tile in the center of my shower in my guest bathroom. It's not a small hole either. I tell Dennis I want it fixed properly. He says they can just caulk it. I said I'll be contacting Duke again. The next day, Dennis calls again to ask if he can come CAULK the tile!!! I said no, I want the tile replaced. It's a common white tile & he can fix it properly. I did not hear from them for a few more days. I contacted Duke and spoke to the supervisor. I sent him pictures of the damage, he agreed it needed to be replaced. I was supposed to hear from Strada the next day. I never heard from them. I messaged the supervisor from Duke energy again, he contacts Strada again! I received a call from Alex a couple days later. He said he was sending a message to his tile guy, I should hear from him the next day. That never happened. It took me another week & a half of back & forth to finally get the tile replaced. The guy did a good job on the tile but failed to clean up any of his mess again! For this one small tile to be replaced, I sure had a huge mess to clean up! additionally, Dennis would not put the appliances back after he was finished. I told Alex (supervisor) this & was told they don't move anything. He says even if it's a dishwasher that needs repair, they require the customers to remove it before their arrival!?!? Yeah... pretty much BS but hey, it's Strada... that's the name of their game. Can you imagine calling for a repair but you're supposed to unhook your electric on your own? Yeah.., just call a reputable electrician. I've already told Duke if this is all they've got, I'd rather cancel my plan than have them here again. They're that big of a joke! Yes, my dryer finally works again but for the amount of hassle it took to get it repaired, I would never recommend Strada services & most definitely will never allow Dennis in my home again! Can you believe they wanted to just put caulk that hole in my tile shower!? Can you imagine being a guest & looking up to see a hole in the shower, while you're showering!? Yeah, I wasn't going for it either...

    Have some respect for others home, I also work in the construction field.

    They came to fix a light switch that they never wired correctly first. Got their dirty hands prints all over my brand new built home, which I now have to paint. I worked construction as well, this was not acceptable. Please treat jobs as if they are your own home. And come to find out my power drill charger is now missing, it just didn't vanish! DO NOT RECOMMEND

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