Had my air blowing hot and making an intermittent noise. Called a few places and couldn't make it…read moreout till later. I wanted to know what I was in for quickly so called Nic and he came out within an hour and a half. He looked over the unit and tried all possibilities before concluding it was the compressor of my 20 year old unit. Power to the compressor but compressor wouldn't turn on. After talking about the other more expensive things that could go wrong and realizing I could still spend a lot of money in the future even after fixing this issue. Probably would have been a rebuilt compressor too. We discussed the options on a new system and I decided in the Carrier brother Bryant. We discussed the internal components being comparable parts readily available warranty and of course price. He came out the following day and installed the entire system. Thankfully I didn't have to be without air too long as summer kicks into high gear I'm happy with my purchase and he offers a free tuneup every 6 months for a year to be certain everything is working as expected. I would recommend Nic and his crew. Even short handed he finished it completely. I don't even know it's running now it's so quiet.

They will respond within a reasonable timeframe, but they always seem to say everything needs to be…read morereplaced. We have had them come out twice in the last month - we have two units and two handlers (two-story house). Nothing can ever be repaired, which I find very suspicious. The tech seems nice, but when we first called to inquire on their service to our upstairs unit, they told us they needed to replace our Goodman A/C unit "with the exact same thing you have" only to come back the next day and find they replaced it with a Tuttokool unit. And the second time the came out (for the other unit), they said the handler and the ac unit BOTH had to be replaced, for $8500. I called to inquire why the replaced the old Goodman brand ac unit with Tuttokool, and they just stated that they ac unit was outdated and the one we had was no longer current with new compressor laws. Plausible, but weird. They didn't see any problem in how the presented the words "replacement", and I probably should have voiced a concern that the replacement would be the exact same brand and look. But, alas - I did not and that's probably on me. I know the house is 20 years old, but - what the chances both break within the same month and now the second unit and handler have to be replaced? Service response time is great, but I am not convinced they are being truthful to all their customers.

James Farley was a great team member who delivered phenomenal service, transparent communication,…read moreclear & honest opinion and a very solid worker. He did excellent work on my water heater brought it up to code, flushed it out and showed me the results of all of his work. I highly recommend.

After getting estimates from 3 other companies, who spent an average 30 minutes, and could not…read moreaddress my needs, I decided to further explore highly rated air conditioner companies, and came across The Comfort Authority. They lived up to their great reviews, from the initial contact phone call all the way to the conclusion of the installation of my new unit. Derek, the estimate technician who arrived at my home on April 23rd, was knowledgeable and addressed my questions and offered options. He was at my home for over two hours! He offered me several options, without pressuring me, simply explaining the benefits of each option. His willingness to explore my request to remove current water outflow pipe that had been on the garage floor for decades, presenting a safety risk, and route it another way outside was taken seriously and creatively. He took me through the plan and I was so pleased. The technicians who arrived the next day to do the install, Gary, James and Kauntes, were excellent workers. Gary was in charge and went over the plan with me in detail. He was able to troubleshoot a few issues and get the job done! All three of them were courteous and, without being asked, applied shoe coverings every time they entered the house. They cleaned up after themselves. Gary kept me apprised of their progress. They began working at approximately 9:15 am and did not leave my house until 6:15 pm. I could not be more pleased. 5/5 rating Thank you I will be recommending The Comfort Authority to anyone who needs air conditioning work done. Donna Harmony-Jones Kathleen Watson

Great company , they were straight forward with the scope of work on my ac unit and my unit was…read morefix next day in no time , I wish price could be better but they give me a Va discount so that was a nice of them , fully recommend this company ... Watch out for other companies that will try to scam you , definitely this one won't .... Btw Tyler was great fixing my unit

Had them come out and diagnose an issue with my a/c my air handler up in the attic they did come…read moreout gave me a quote to fix it $3160.00 impressed upon me that I needed to replace the system instead for $12500.00 called the second company for an estimate ended up costing $160 . do not use this company they're selling you stuff that you don't need.

AL has been to my house twice for Air and once for Heat. I…read morewill never use another HVAC technician. He is fantastic. Very reasonable on his prices and a fast worker. I would recommend him to any of my friends or family. Before I found Al, I had the bigger companies come out several times for various HVAC issues. They were a nightmare. Never again...

Unbelievable service. Called him at 5:30 pm he was here by 7:30 had it fixed and gone by 8:00 pm…read more Super nice man and most of all HONEST He charged me a very fair service call and left us smiling. Highly recommend Ollie. I am not one to trust service companies but I do trust him.

David came and helped me with my project. He was very nice and professional. He did a great job and…read morewas right on the nose in his estimate of how long the job would take to complete. The total cost was a bit more than I was expecting, but I do appreciate that it was done correctly and that he was able to take care of it quickly.

I received replies and quotes promptly and appreciated Brandon's friendly, yet professional…read moredemeanor. His work team was also well received and communication with them was good. They were conscientious of the space and showed courtesy. Afterwards Cory and John left the areas clean and thoughly explained the thermostst functions. Thank you Blue Bear!