Such great service at this location for the past 3 years since I bought my newest glasses here…read more The staff are always friendly/easily start conversations with myself and other customers. Ive found most of them go out of their way to help out with any eyewear situation ive been in. I purchased a pair of glasses here 2 years ago. I received them within the week of ordering, good condition. I ended up stepping on my glasses this year and they were happy to order me a replacement of the same pair I had broken. They honoured the sale they had for 'Buy one get one %off' even though I was not purchasing the lens only the frames. They helped me out alot by doing this as my frames/lens together originally costed at least $800-900. I think I ended up paying $200-250 for the replacements. Anyhow this pair took about a week as well and had new frames/ lens good condition. A month ago I had a problem with contacts I bought elsewhere causing eye pains, so wanted help on different contact brands. They were more than happy to help and understand what exactly was wrong with the previous ones and what I wanted to order next. They gave me multiple testers of different types which caused no pain in my eyes. I just order a bunch and received a call to pick up with 3 days. -- Friendly service --fast orders --top brands but expensive frames --usually promotions offered.

I've been in twice and the staff were very friendly and knowledgeable. Most recently I went in…read morebecause they were the only place I have found that carries silicone stick on nose pads or plastic frames that keep slipping down (or your eyelashes hit the lens)! They put them on in 3 minutes and only charged me cost of the actual product. I am very happy!

I walked into Eyestar Optical at the Scarborough Town Center with 2 pairs of sunglasses - Oliver…read morePeoples and Tom Ford. Neither of the sunglasses were bought at the store. William Kwok the Manager/Optician came right over to help me. He was friendly and courteous and repaired both of my glasses free of charge. Needless to say I will be back to the store the next time I am looking for glasses - prescription or sunglasses. It is not very often you get service like this. Thank you!

I noticed eyestar this past December when I needed to get new glasses. I also needed a eye exam and…read morethey have a optometrist on sight which was great and very convient. The costumer service I recieved was amazing and felt great since it is lacking in many other places. My boyfriend even bought glasses at another place and we took them back to adjust the nose piece and they wouldn't do it sadly enough...I called eyestar and they said come right over we'll try our best. Now his glasses fit perfect and comfortable as well. I tell you we won't be going anywhere else for glasses!

My first experience with A-Look Optical was in early 2015. After browsing Pacific Mall's MANY…read moreoptical stores, they seemed to have better prices. They were patient and helpful when I was trying to decide from their vast selection of fashionable frames. A few days later, I received my stylish Lacoste glasses. Flash forward to late 2017. My prescription changed, so I just wanted to replace the lenses on the same frame and see about getting my first prescription sunglasses. More than 2 years later, I got the same first-class treatment with even more choices than I remembered. Shortly thereafter, I received my new lenses & very handsome Giorgio Armani tortoise shell sunglasses! The owner's valuable advice on future options and the staff's friendly service have made me a loyal customer. They seem to enjoy what they do. They make you feel like you're their only customer. They seem to appreciate your business. If you're in the market for new eyewear, I highly recommend that you check them out!

Hands down A-Look Optical is the best eyewear store in Pacific Mall. I actually stumbled on them by…read morechance. I used to go to one of their competitors a few doors away - that is until their optician almost totally ruined the glasses I bought from them by bending and twisting the arms on my Prada frame as if he was a pretzel maker. Desperate to save my glasses, I popped into A-Look to see if they could help after hearing from the excellent experience my sisters had at the shop. Alfred saw right away what was wrong and said he would do his best to fix the problem though he couldn't promise anything because the damage was pretty bad. Thankfully he was able to fix things and my glasses have felt amazing ever since. From the moment you enter the store to the aftercare service, A-Look pays attention to the details. Staff are friendly and knowledgeable, and they take the time to listen and help you find what you're looking for. The selection is also great - lots of fashionable frames to choose from. Definitely worth checking out if you're in the market for new specs.

Went there to get my glasses fixed and ended up grabbing a pair of prescription sunglasses and…read moreanother pair of regular glasses. I am out of touch on how much glasses are since I have not bought any in at least a decade. I found it on the expensive side, mind you i got the works on my lenses. I think all in it was about $1300 for Revo sunglasses and MK glasses. Service was great though!

My wife and I were on holiday in Ontario and my glasses happen to come up missing and we came…read moreacross Tans Eye Wear. Mr. Was NOT very welcoming nor did he want to help me. He said because I was Irish I should go back to where I came from for help from my own white people. I find this behavior very be-littling and racist. I would not recommend him to anyone and if you are reading this, please don't consider giving this man your buisness because someone with such a small mind should not be blessed with anyone's business.

We were referred to this store by a colleague. John and Florence did a great job of outfitting the…read moretwo of us with very stylish and functional glasses at a reasonable price. Both of us took Florence's recommendations on frame style and colour, and we've both since been stopped by strangers on the street asking where we bought our glasses. Will surely call them the next time either of us needs a new pair.

Word of mouth led me to this Pearle Vision store a few years back and I've been returning regularly…read moreever since. The staff are warm and friendly and make purchasing glasses and contacts an enjoyable and easy experience. Johnny and Florence take the time to understand your needs before providing their recommendations. Moreover, optometrists are also located within the store which makes it easy to have an eye exam + fill glasses/contract prescriptions all under one roof! It's also a great location as there are lunch + snack options just next door!

I recently visited to replace the lenses in my glasses after my old ones got scratched, and since…read moremy prescription had slightly changed, it felt like the right time to update. I still love the frames I got two years ago, so a lens replacement made the most sense. Most places quoted really high prices for my prescription strength, but this spot was quite reasonable. Ramandeep was skilled and great at adjusting my glasses so they fit my face perfectly. I also brought in a couple of other frames that were misaligned that I didn't purchase there, and she fixed them up in a jiffy. One pair had been badly twisted after I accidentally knocked them into a door, and the few optical stores I asked were hesitant to help in case they break it. She managed to adjust them so they're at least wearable again - what a pro! From the brief look they have a nice curated selection of designer frames I see including sunglasses too. Though I didn't look too closely since I wasn't in the market for new eye glasses but they look nice lots of neutral ones I can see wearing. Note the entrance looks small, I accidentally went into the next door convenience store almost.

Great service friendly and ignore to help the customer. I walked and and was assisted right away…read morein a friendly manner.

needed help with my eye and they thought it best for me to take a picture and send it…read more.. they diagnosed it as Pink eye and for me to call back if it didnt go away. It didnt. When I called back they finally decided I was worthy for a visit during a fake pandemic only to tell me it was not pink eye but something called Iristis and now my lens is stuck to my Iris causing permanent blurred vision. Doctors see patients not diagnose by picture like they are Gods. My family and I have left this pretend Dr's office and are very happy with our new Doctors in East Gwillimbury.

I used them for about two and a half years while I lived in Newmarket, and the service was…read moreexcellent. Very friendly, professional staff, an excellent selection of eyeware, lots of support for any questions or concerns I had, a positive experience in every aspect from eye exam to wearing the glasses at home.

I had such a wonderful experience with Ben. I had heard from a few people that this was a great…read moreoptical store with amazing service and I needed some lenses on an pair old glasses replaced with new ones. I did not even purchase the glasses at this location but Ben fixed them for me on the spot and did not accept a payment! He was so kind! I will definitely go back and I think you can rest assured you will be in great hands here no matter what needs you have. Thank you, Ben!

I went to I Optique in early December to purchase brand new Ray-Ban Wayfarer Meta Gen 2 glasses. I…read morewaited until January 5 under the assumption that they were ordering me a new pair of glasses and prescription lenses as we discussed. When I arrived, Ben handed me a boxed pair and told me to pull the tab on the box to open it "like they're brand new." The moment I looked at them, I noticed multiple scuffs, marks on the inside, and dirt on the glasses. I repeatedly asked if they were new and whether they had been used. Every single time, I was assure face to face--that they were brand new. Ben even tried to justify the damage by claiming that the shiny black version "comes scratched" and that only the matte version doesn't. Despite my concerns, I was reassured again that these were new glasses and that this had supposedly been discussed with me on the phone (it wasn't, they only spoke to me on the phone when they were ready for pick up). I took them home and began setting them up through the Meta Wayfarer app. During setup, the glasses downloaded photos and videos of random people inside the store trying them on. That immediately proved what I suspected: these were used display glasses, not new. I called the store right away and went back--again--where I showed them undeniable proof that these glasses were the in-store display model. Only then did Ben change his story and say there was "miscommunication" and that the pair I bought was the display pair all along. This was not a miscommunication, this was dishonesty. So let's be clear: I paid over $700 for glasses I was repeatedly told were brand new, when in reality they were used, tried on by customers, and sold to me anyway. I had to figure this out myself. They apologized, but clearly did not care about wasting my time, making me drive back and forth, or lying outright. I requested a refund because I do not tolerate being deceived after asking direct questions and being given false answers. If you're considering buying glasses from I Optique, be aware: you may be sold a used display pair while being told--straight to your face--that they are brand new. The only reason I caught this is because Meta Wayfarer glasses store photos and videos on the device. Otherwise, this store would have gotten away with it. Absolutely unacceptable. 2026-01-06 at 12:41am Response to Owner: The Meta 2 glasses do not need to be connected to the meta AI app. All the photos and video that your customers made while trying on the glasses were stored on the glasses and now on my phone since I linked it to the meta ai app. I specifically asked you was this a used pair since there was scratches and marks on it. You told me it's new and this is how it comes from Rayban and that you are a dealer. This is very poor customer service as we discussed that I was getting a new pair I think by default any person expects to get a new pair of glasses and not expect to be given a floor model un-expectedly. And again I was re- assured several times they are new and it was not disclosed once they are the floor display model. I think anyone would expect that if they are being sold a floor display model, that is made clear to them beforehand; had I known this, I would have not purchased the glasses. I did not want glasses that multiple people wore to test and also they were not very clean and came with scratches. I did tell you and you just told me this is how they come.