I went to I Optique in early December to purchase brand new Ray-Ban Wayfarer Meta Gen 2 glasses. I…read morewaited until January 5 under the assumption that they were ordering me a new pair of glasses and prescription lenses as we discussed. When I arrived, Ben handed me a boxed pair and told me to pull the tab on the box to open it "like they're brand new." The moment I looked at them, I noticed multiple scuffs, marks on the inside, and dirt on the glasses. I repeatedly asked if they were new and whether they had been used. Every single time, I was assure face to face--that they were brand new. Ben even tried to justify the damage by claiming that the shiny black version "comes scratched" and that only the matte version doesn't. Despite my concerns, I was reassured again that these were new glasses and that this had supposedly been discussed with me on the phone (it wasn't, they only spoke to me on the phone when they were ready for pick up). I took them home and began setting them up through the Meta Wayfarer app. During setup, the glasses downloaded photos and videos of random people inside the store trying them on. That immediately proved what I suspected: these were used display glasses, not new. I called the store right away and went back--again--where I showed them undeniable proof that these glasses were the in-store display model. Only then did Ben change his story and say there was "miscommunication" and that the pair I bought was the display pair all along. This was not a miscommunication, this was dishonesty. So let's be clear: I paid over $700 for glasses I was repeatedly told were brand new, when in reality they were used, tried on by customers, and sold to me anyway. I had to figure this out myself. They apologized, but clearly did not care about wasting my time, making me drive back and forth, or lying outright. I requested a refund because I do not tolerate being deceived after asking direct questions and being given false answers. If you're considering buying glasses from I Optique, be aware: you may be sold a used display pair while being told--straight to your face--that they are brand new. The only reason I caught this is because Meta Wayfarer glasses store photos and videos on the device. Otherwise, this store would have gotten away with it. Absolutely unacceptable. 2026-01-06 at 12:41am Response to Owner: The Meta 2 glasses do not need to be connected to the meta AI app. All the photos and video that your customers made while trying on the glasses were stored on the glasses and now on my phone since I linked it to the meta ai app. I specifically asked you was this a used pair since there was scratches and marks on it. You told me it's new and this is how it comes from Rayban and that you are a dealer. This is very poor customer service as we discussed that I was getting a new pair I think by default any person expects to get a new pair of glasses and not expect to be given a floor model un-expectedly. And again I was re- assured several times they are new and it was not disclosed once they are the floor display model. I think anyone would expect that if they are being sold a floor display model, that is made clear to them beforehand; had I known this, I would have not purchased the glasses. I did not want glasses that multiple people wore to test and also they were not very clean and came with scratches. I did tell you and you just told me this is how they come.

this is the 2nd pair of glasses I have purchased from this store and they both got scratched very…read moreeasily. They are made of inferior material & quality. The staff tried to tell me it is because I'm using the wrong type of material to clean the lens. I have been wearing glasses for almost 40 years and have NEVER had glasses that scratch this easily. Both had to be changed because it became very annoying to see with all the scratches. Remember....they're cheaper than everyone else in the area and you get what you pay for!!

Just bought a new pair of glasses and love them! The owner helped me choose the right pair for my…read moreface shape and colouring and really took the time to make sure I was happy with them. I tried on quite a few but he had a lot of patience and didn't rush me even though he was closing in an hour. I finally picked then pair I wanted and he made them for me in under an hour! The fit perfectly and I'm really pleased with the fit and quality of my new glasses! Excellent customer service, great selection and affordable pricing... Can't ask for better! Hight recommend this optician and store in Ajax!

After a few years of suffering from cataracts, Dr. Patel recommended surgery. A great…read morerecommendation. After successful surgery, I purchased a pair of Maui Jim sunglasses and two pair of prescription glasses to assist with Far Sightedness. Dr. Patel was very patient, helpful and knowledgeable in assuring that my new glasses were absolutely a perfect fit and perfect prescription right down to the hard storage case. He also supplied cleaning products to ensure proper care. I will definitely return to Ajax Family Eye Care and Dr. Patel. Thank you very much!

Hands down the best selection, prices and most of all a top notch customer Experience. We…read morevisited a few places and when my go to store wasn't up to par, we found Optical Connection by chance. Their selection is the largest I have seen with all the top name brands and budget frames as well. The key here was the Customer Experience though. Our sales rep Janis helped us navigate the brands and as she stated to see the style of preference she was able to quickly walk us through the various brands. Clearly she knew the products and knew them well. At no Time was there pressure to buy and provided her suggestions along the way. Extremely helpful and right up there as one of the best Sales Experience.

I've been to many optical shops in the past but this is by far the best! You are greeted right…read moreaway, the staff is very friendly and professional, and so helpful in helping you find a pair of glasses that suit you. They take great pride in the quality of their work, if there is a problem they are always quick to fix it with no hassle. The choice of eyewear is top quality and very stylish. I highly recommend this optical store!

Dr. Amina khan was very personable and kind. very helpful quick and easy. she was great and very…read moreknowledgeabl.

DELISTED PROVIDER WITH MANULIFE. Upon making an appointment with this company, I advised that I…read morewould be seeking both optometry services and inquired about purchasing orthotics through my claim procedure with my insurance provider. I advised that there was a 'Pre-Authorization Form' that the insurance company requested, prior to authorizing this purchase. The sales associate "Anna" advised that she wasn't sure whether they would be able to complete this form but instructed me to bring it to my appointment. Just prior to leaving for my appointment I went on the ManuLife site to download the authorization form and happened to notice a list of "Delisted companies" (see attached screen shot). This company had been delisted (reason not provided) since February of 2019. I contacted ManuLife immediately as I wanted to confirm this information. On this same date, March 4th, 2021, ManuLife advised that this company had been delisted and that any claims submitted would be rejected. I phoned 'Anna' at Sight N Steps, Ajax (one hour prior to my appointment) to inquire as I was somewhat concerned that they would book an appointment with me knowing that I was going to submit through my insurance company yet still not advise that this may be problematic. Anna advised that she wasn't aware of this 'delisting' (which seems somewhat odd as that would be very impactful to their operations). I was advised that the manager "Nawaz" would be contacting me later on this date to speak to me regarding this issue. (will update). I am quite concerned that I not only cancelled other appointments to accommodate this one but I could easily have paid for expensive eyewear that I wouldn't have been compensated for through my insurance plan. CONSUMERS - Please check with your insurance providers prior to making health/medical/dental/orthopaedic/massage claims to avoid this from occurring. Follow up with Google reviews and Yelp reviews. Make responsive posts on social media. If I have erroneously posted information and this is a mistake on the part of ManuLife, I will edit this post accordingly. I will also update this post on speaking with the owner/supervisor. * UPDATE: Mar 4, 2021 11:50 am. "Awaz" the store manager (Ajax) contacted me via telephone. Very friendly and accommodating. While Awaz is responsible for managing the store he was not aware as to the reasoning that they were delisted but offered that they have changed their name recently to "Town Opticians" (same address/location) yet there is no reference to this on their website that I have seen and by all accounts, 'appear' to be operating as "Sight N' Steps." When questioned why this wasn't obvious to consumers, Awaz offered that this change would have impacted their marketing efforts. He felt it (delisting) may have been due to a 'change in ownership' but couldn't expand on this any further. He extended his apologies to my missed appointment and confusion and offered for me to come in when I was able to. Regrettably I don't trust these business ethics and will be taking my business elsewhere. Had this been explained to me on my initial phone call, I would have had the opportunity at that point as to whether I wanted to come in or make further inquiries with my insurance provider. End result - wasted 2 1/2 hours making appointments, return phone calls, phone calls to insurance company, rescheduling appointments - Unhappy with this transaction and would advise to do your own due diligence prior to booking appointments. NOTE: the new name that they are operating under as far as insurance purposes is concerned is "Town Optical". To my knowledge, Town Optical has not been delisted by ManuLife as a search on this date does not show any reference. Customer Service: 2/5 (he did call me back as indicated) Quality of Products: 5/5 (I've been a previous customer with no complaint) Company Ethics: 1/5

Eric charged a disabled man $420 for a pair of Reading glasses with cheap frames. He wanted to do…read morethe same thing for distance glasses! I will report him everywhere I can, preying on the disabled!

Very pleasant experience, they have the most up-to-date equipment. Dr. Law is very detail oriented…read moreand Eric is quite knowledgeable... I will be back!

This is the BEST place in Durham region that provides comforting and compassionate eye care. I've…read moremet Dr. Fan in the past and Dr. Lin recently. They're both beyond AMAZING especially with little kids. Alex who does the pre-screening is also super amazing especially with little kids. Sarah and others at the reception ensure that you're well prepared for the appointment and they provide clear instructions and reminders. They answer any questions either by phone or text messages right away. No need to wait for hours for anything. This place's infrastructure provides a calm vibe. Everything is super clean, there is not a trace of dust even in their chairs, computer keyboards which is very unlikely in any clinic. The eye exam was very thorough and detail oriented ensuring that nothing was missed. The Doctor explained in detail regarding all the test results, showed us the chart and images taken from the eyes to provide explanation of what it means. Then suggested what the next course of action should be, provided recommendations and answered several of my questions in detail even if my questions may have been silly. 5 STARS always!!

My recent visit to Ajax eye care was very good. From the reception to the testing was…read moreprofessionally handled. My questions and concerns were addressed and explained very well. I am always concerned about my vision and the professionals at this office helps to take away the stress and concern with their knowledge and recommendations.

Very friendly and great service. Been coming here for a few years after my previous Optometrist…read moremade a mistake on my prescription contacts. A slight correction and new brand and I was seeing a lot clearer and with no discomfort.

From the owner: The Pickering Town Centre Optometric Clinic team welcomes you to our optometry clinic. Our priority…read moreis to provide you with thorough, innovative and personalized eye care. Our doctors are dedicated to providing you with the latest information and technology in comprehensive eye exams, contact lenses, laser refractive surgery assessments, and ocular disease management. Your convenience and comfort are important to us. We are open 7 days a week, evenings and weekends and are available for walk in and emergency appointments. We look forward to seeing you and your family soon!

As soon as I stepped in, I was welcomed with a big smile immediately. Crews were very kind and…read moregenuine, which makes a huge difference for visiting optometrist. Prescription was very precise, and glasses came out sooner than I expected. I do recommend people to visit this place when it comes to buy a new pair of glasses. Thank you,

The so called eye exam was a joke. and I sat waiting 20 min. for Dr. while she was talking about…read moreher rock climbing adventure. Not impressed!

This review is based on multiple interactions with Pearl Vision, we deal with Bev who has been…read moreamazing. Bought glasses and sunglasses for the entire family multiple times and always find them very helpful and patient with us. Returned recently to have a couple screws on my glasses tightened and they did it immediately without even asking if I had purchased my glasses there! We will continue to return again and again!

Went in for updated prescription, decided to browse glasses. The optometrist told me that it wasn't…read morenecessary to get new glasses this year unless mine had broke/I really wanted to. Went to look at the glasses and the store was really busy. An associate named Lori introduced herself and said she would help me as soon as possible. Once she was done the store had almost no customers left in it. I asked her if she could measure my PD and she dismissed and told me to get it done wherever I was buying my glasses and then turned away from me. Little did she know that I wanted to ask her about contacts and was considering buying a pair of glasses that I thought were really cute. Wanted the PD to buy a cheap pair of backups online and it's not a long process to complete. She could have been helpful but instead she chose to lie and say she couldn't do it. Been going there for years and got my first pair there. Although they always break, I was more or less satisfied. I won't be buying glasses from there anymore and I'm not even sure I'll go there to update my prescription. Beyond money hungry Lori, the receptionist isn't exactly friendly (I'd been ignoring her behaviour for years up until now, doesn't offend me when people working in customer service don't make the effort to play nice. Just go somewhere else, it's nice to pretend that the staff actually cares and you won't find that here.