We hired Story Book Characters for an event we put on for Coastal Kids Home Care--California's only nonprofit pediatric home health care agency for kids with cancer and other serious illness. Unfortunately, we were really disappointed. We understand that things happen, but after being late, we did not expect them spend another 20 minutes to set up their sign. It was completely "out of character" for Elsa to be carrying a strange black bag and to be building something. Then, when Spiderman and Elsa finally started interacting with children, we received feedback from parents that they were "rude," "not engaging," and "in a rush to leave." We actually had a parent say they overheard Elsa tell their 3-year old daughter, "I only have 5 more minutes." This was frustrating when we went to look for them at 2:30 and they were already long gone. Although our agreement was from 1-2:30, it was not from 1:20-2:30 which is when they actually began. Therefore, the professional thing would have been to make up for it by staying at the event longer.
As a nonprofit, this event is very important in raising funds for our cause. We requested a partial refund after the event, and instead were told all the reasons why we would NOT be getting a refund. We would not recommend using them in the future. read more