Had my locker jacked which was in a gated facility, inside in an air-conditioned secure building…read morewith cameras, my locker got broken into and I lost thousands of dollars worth of items I just had in temporary storage. Very disappointing. I would not use this facility again. Insurance paid for some but I do not trust this location.

We went with our son to the StorQuest on Dune Palms and Suresh the Manager on duty was terrific…read more He helped him get a storage space and made it painless for all of us. What a great facility plus the price was half what my son paid for his previous storage. Great value for the money. Thanks Suresh for all your help!

Clean and air conditioned. Love it there so far. Easy to get into. I got a big storage unit and for…read morethe price and it being air conditioned it's great.

Our house burned down and we needed long-term storage for our belongings. Insurance paid for our…read morestorage, but we were looking for something close-by, climate-controlled, and seamless. Josefina made our rental experience easy and enjoyable. I would recommend this facility to everyone. Oh, yeah - one more thing: if you play guitar and sing, the entrance lobby at the back has PERFECT acoustics. I played 6 songs while the guys unloaded the truck, and I've never sounded better!!!

Juan at the front desk was a very helpful man and was straightforward with all the instructions and…read morequestions, would highly recommend this place for moving or storage

Not customer friendly at all, they will kick you when you're down…read more I understand business is business, but a $70 late fee?!?! THEY WILL BUG THE CRAP OUT OF YOU AND OTHERS LISTED ON YOUR CONTRACT FOR ONE DAY LATE ON PAYMENT! Beware and be on time with your payments or they WILL screw you!

What a great company to handle your move!…read more Steve Labrano provided an estimate for our local move in Palm Springs. Steve is professional, prompt and puts you at ease with his knowledge of moving, and readily answered any questions, prior to the move. He even personally dropped off wardrobe and moving boxes the week before the move. Moving day, the crew showed up within the arrival window, and got right to work upon arrival. Our hats are off to Tony, Jaime, and Fernando. Great team and took great care when wrapping our furniture, and to care not to nick walls or the furniture. The guys kept us informed during the loading and unloading process. Tony made sure we walked through both residences together to make sure everything was done to our satisfaction. If you need great movers, go with this company. They are professional and a great value for the level of service provided. Keep up the great work!

Customer service: F Ease of rental: F…read moreQuality of units: A+ Safety: C+ Ease of finding unit on own: A+ My experience: F Happiness with the facility overall: B+ (could use an app so there's no code to memorize) I arrived just in time at 5:40pm to a locked office door. The man inside begrudgingly came and let me in, did not introduce himself at all and I still don't know his name he told me he was the only one working there for the past two weeks and he closes early because he has a 15 minute checklist that he needs to go through before he leaves. So even though the time says open until 6 PM they actually close at like 540. I'm not a complicated person I'm not a take a long time kind of guy so I was fully prepared to just sign some documents and be on my way. I knew it was close to closing time and I wasn't going to take up this man's time more than like three minutes, but instead he had to sit me down at his desk as if I was a student in trouble and proceed to dump on me about how he's the only one that's there and even though I was told by the Customer Service people over the phone to just come in to discuss a lock situation (cause you need a super special cylinder lock which they alone have the master key to which I don't find comforting at all and so I attached two of my own locks to my unit.) apparently I should have known beforehand not to listen to the Customer Service people over the phone which he proceeded to drill me about as well. At this point I had about enough and I was just wanting to move into my unit and get things started so my patience was thin and I finally cut this man off and I said "OK what do I need to do to just move in right now" and he told me that I could sit in my car out in the 110° heat and do everything online because his checklist. I was completely insulted, I went outside and started a online check-in which I would've done beforehand again had the person over the phone at Customer Service not told me to "just come in" to see if I can get the lock price ($20) removed so while I was doing this out in the 110 degree heat, the move-in special suddenly disappeared so I tried calling them, I was person number one in line and I had zero people ahead of me and Customer Service would be with me momentarily. I listened to this and sat there for 20 minutes while it told me I was number one in line and zero people ahead of me. During this time I went online to chat to Customer Service on there which to my dismay was only a basic function AI bot. ** just a quick note to companies you really need to stop putting these bots as your main point of contact and making it so impossible to get a hold of someone, these bots are nothing more than redirection hyperlinks with an algorithm meant to direct you to different parts of the website in case you're too stupid to find them on your own. If it was something I could solve on my own I would just do it. You need to stop Underestimating the everyday Customer and make it more simple to just contact a live person, and also by the way making the bot take a couple seconds before it gives iT's algorithm Answer doesn't convince us anymore that it's a Human typing out an Answer, It just infuriates us** off my soapbox. So by the time all was said and done I managed to just work around it open a new browser in incognito mode go and managed to find the promotion again, paid the stupid lock fee because, whatever at this point, and moved into my unit. Oh but I should also add before doing so, I actually had to drive away to go charge my car because this whole process took so long and I had to run the AC the whole time because the 110° heat. The facility itself is actually not bad there's a sense of creepy atmosphere after the sun goes down when you're outside but for the most part it's very secure inside, people cannot hop from one paddock to the other via the ceiling which happens at a lot of these places. this was just my personal experience and my review of it, I did decide to stay at the unit because I was very happy with overall facility I sincerely hope my experience is not your experience.

What you don't realize when you start to rent here is that you're on an "internet special". I had a…read morefew boxes of documents that I needed climate controlled space. I believe it started out at approximately $30. A year later I was paying $95 a month mere 5 foot locker. Go figure. The other issue that was quite disturbing is that anyone can leave the place without a gate code. Not good. All of this said, Kyle was very nice and professional. I hope they appreciate their employees.

I've been to Extra Space twice -- once about eight months ago when I moved in, and again recently…read morewhen I moved out since I no longer needed the unit. Both times, the staff was extremely helpful, professional, and courteous. The whole process was smooth from start to finish, and I really appreciated how easy they made everything. If I ever need storage again, I'll definitely be coming back to Extra Space!

great customer service and very helpful. good place. i would highly reco.mend safeguard storage…read morepla e indio ca

I had what I thought would be a temporary issue, turned into on going. I have a couple of units. I…read morelike that they're secure, cameras all over and access hours help to keep it that way. The people are great and very understanding. They're also constantly patrolling and keeping the place clean. I highly recommend them.

Over the weekend My husband and I were looking for a RV storage in Indio, CA. I called this ofc I…read morespoke with Kelly. She is the friendliest and did her best to help us. We were able to find exactly what we were looking for. To top it off the price we were told was what we are able to afford. The first two months we pay half off. We were so thrilled about this. Can't wait to move our RV in there!!!

From the owner: Store your RV, Boat or Trailer at the area's newest RV Storage facility in Indio, CA. Featuring…read morecovered and uncovered spaces with high-tech security features to keep your toys safe! Stop by for a visit or make a free reservation online today!

Stephanie went above and beyond helping me with my storage needs. Property is very clean. Informed…read moreme of rate increases so there was no surprises. Very happy.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 39700 Garand Ln is no exception. Our Palm Desert storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Springfield Ln and Garand Ln, we're trusted by neighbors in Desert Palms, Biskra Palms, Indian Wells, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Update: if you look into my yelp profile you'll see that I provide a LOT of positive reviews…read more I really hope that I help people who don't want a poor experience and damaged items. On November 17th, 2025 i visited the storage unit to drop some items, it just so happened that it was after some heavy rain, but the next following days was supposed to be downpour for a week. Luckily i was able to catch that the roof was LEAKING in to my storage (pics and video attached) I called management, and because it was 30 minutes before closing she said there was nothing she could do and that they'll reach out to a roofing company in the morning. After me following up daily.. 4 days later and into 4 days of dumping rain they called to inform that the roof has FINALLY been repaired! Insane!! The best kicker is, my saw was damaged and we got a $230 rate increase a month later and it's only been 4 months!!!!! ... this place is trash! Stay away!! *look at all their RECENT reviews in the past 5 years. I'm not the only one with price gouging and horrible customer service/non existent help.

So the price gouging continues. My bill just jumped from $138 to $176 a 30% increase (current…read moreinflation is 2.75%) and of course right during the holiday season to make it difficult for people to move at this time. I definitely would not recommend this place and will be looking for a new storage facility. Plenty of other options in Indio and surrounding areas. P.S. Your industry needs to be regulated.

Earlier this month I had reserved a 10x10 climate controlled unit at the Dinah Shore location due…read moreto the great value. I'm a planner so I tend to try and book events out before hand. The date I scheduled for my lease to begin was a little early for my move but was the furthest date I could reserve. I booked the until any way. Ariana, the location manager called me immediately after booking online and thanked me and we had a conversation about needing to push the move-in date back further. I was advised that the date change wouldn't be a problem and all I needed to do was call on the day my lease was to begin and she would be able to push my move-in date back further. Well, that day rolled around and I called to enact our plan only to find out that they leased the unit that I thought I had reserved (I had been assigned an account number at that point) to another tenant. The gentleman who I was speaking with (cannot recall his name, but he is also another manager at the Dinah Shore location) told me that when it's the last unit available of its type it's a first come, first serve basis. I was blown away. In my conversation with Ariana the day I booked I thought I was being very thorough with my questions to get the whole picture of what I was dealing with and I had 3-4 emails to confirm my order and no where on the notifications was this information disclosed. It wouldn't have been an ordeal at all if they had something comparable to lease to me. The response was "its busy in the desert and there is nothing we can do for you. Let me book this unit at the Bermuda Dunes location for you. The price is..." $23 dollars more monthly at this location versus the rate that I thought I had locked in at the PD location. I asked to be accommodated since I wasn't given any notification about their "last unit" policy. He said there wasn't anything they could do. I'm livid at this point yet still have to book the unit since I'm moving and have to put the bulk of my belongings somewhere. $23 doesn't seem like too much but at the end of the year that amounts to an additional $276, and that is if they don't raise the rate which they do every 6-9 months (I inquired about rate changes). I hang up and call the call center to make sure I have a reservation just in case and of course, there was no unit reserved for me. So through the call center the gal I was dealing with told me there wasn't anything they could do about price matching or granting a first month free due to how my situation had been handled this far. Less than pleased, I still pursued the lease because I needed it and time was running out. She assured me that I would receive an email and phone call from the Bermuda Dunes location the following day when the staff returned to the office. The following day I checked my email continually and waited for a phone call... nothing. The following day I called the Bermuda Dunes location and found out that not even the call center followed through with booking my reservation. This is where the story takes a turn for the better. I was lucky enough to speak with Kyle at the Bermuda Dunes location. He patiently listened to my story of what had unfolded with both the other location and call center. He let me know all details that might pertain to me and was extremely thorough, and above all kind and understanding. To make sure I didn't show up to a closed door he let me know his lunch schedule so I wouldn't have wasted time. I arrived today (I'm in the parking lot about to leave as I type) and his service in person even surpassed his wonderful customer service on the phone. He was very understanding with everything that I had dealt with via the other two Extra Space branches of the company. He went above and beyond and showed me a few units he had in the 10x10 climate controlled units. I picked my unit and we returned to the office to sign paper work. At this point I'm just blown away by his professionalism and accommodation skills. I got the online rate, which was $39 less than the in-store rate. I didn't push getting a better deal any more because at this point I was just thrilled to get the unit variety that I needed in general. To rectify the past experience I had with the company he gave me my first month comped. Kyle, thank you again. You turned my experience around completely. In the end I'm glad that I had to deal with the misfortunes via the Dina Shore location because it forced me to lease at a property where service truly matters!

I want to start off by letting everybody know how amazing their customer service I was late on…read morepaying my payment and they went above and beyond to work with me and make sure that I keep my storage. Sarah Zayas is a huge asset to their company, she welcomed us with a huge smile the minute we stepped into their facility and she went above and beyond to help us to make sure that all of our needs were met. Her customer service was amazing and I truly appreciate this location and specially, SArah. To top it all off the facility is super clean and secure and always cool temperature wise. We totally recommend this facility. Thank you guys. We appreciate all your your kindness.