I needed a storage unit after clearing out my parents home and the estate sale was complete. Still…read morequality pieces and memories. Kevin was very helpful, friendly and attentive. The location was very convenient, easy access while very clean, safe and climate controlled. Definitely would recommend.

This is one of those unfortunate situations where this business has decided not to be flexible in…read morepolicy. My daughter rented a storage unit on Saturday assuming we would need it for her move into a smaller apartment. On Sunday evening we realized we would not need the unit, no promptly on Monday morning we stopped by the storage facility and explained what happened. The woman at the counter said there is no way to cancel the contract for the month. She called her husband to ask if there was an option and he said no. He was not on site to speak with me. He stated That they are keeping the $95 and there will be no refund. We never went in the unit and I am so disappointed that this company has no flexibility when someone makes an honest error. Then when she closed out the account she kept the $10 security deposit because I did not give 5 days notice. Seriously, the unit is paid for for a month and they are keeping the $10 security deposit plus the $95?? I also found out she closed it out with today's date so if my daughter wanted to use it this month she can not, even though it is paid for. I asked why she didn't mention the 5 day notice and she said , she didn't think about it. So I said please reverse the close out and I'll give you a 5 day notice now. She then took $10 out of her purse and gave it to me. So this company has my daughters $95 AND can rent the unit to someone else. In hindsight I should have canceled in a month so they can't collect twice for the same unit. I would suggest you do not do business with a company that is inflexible.

I've had a storage spot with Bellevue's Best Self Storage since the spring of 2023. Robyn has…read morealways been friendly, helped when I need to update my credit card, etc. I think what really stands out is the time I went in, and I was exhausted. She asked if I wanted a coffee...then said..I'll make it for you. That's how this family owned business will treat you. Five stars!

Expensive units, aggressive late fees, and customer service that's nearly nonexistent…read more Getting someone on the phone is a challenge, and when you do, don't expect much help. The overall experience feels disorganized and unprofessional. Save yourself the frustration and look elsewhere.

This place will change the price without warning also change the rules so you loose your stuff. I…read morepaid then over $30,000 over a period of tine and they changed the rules to keep my stuff. Family heirlooms and things I've had since I was a child. No warnings, BEWARE OF THIS PLACE !

Amy and Andra were all about excellent customer service when picking up our truck! Thank you for…read morebeing so kind! Jennifer &Tony

My initial experience was great, however, their website is not functioning properly to receive…read morepayments. I have called & reaching the processing center 4 times trying to get resolution & not have to pay the $3.95 processing fee. I've finally paid it.. as I don't want to incur a late fee as well. I have wasted so much time trying to pay my payment. This is unacceptable.

Metro Self Storage has been absolutely amazing. From our rainy day move-in to our move-out day when…read moreour movers flaked, Taylor and the staff helped us every step of the way. They always greeted us warmly and helped resolve any/all issues (all of which weren't caused by them, but they helped anyway!) The facility was always clean, well lit, and easily accessed. I'd recommend them to anyone and everyone needing storage. I can't imagine there being a better facility in the greater Nashville area.

BEWARE After nearly…read moretwo years as a customer with zero prior issues, I had an experience that was not just unprofessional--it made me feel unsafe. I was parked in an area I have used countless times before. When I returned, a golf cart was deliberately blocking my primary vehicle. I calmly asked the man sitting nearby to move it so I could leave. His response was, "I'll get to it. I've been waiting for you all day, so you can wait," followed by, "I am the assistant manager. If you don't like it, go store your stuff somewhere else." When I returned to my primary vehicle, I noticed he parked his vehicle so close to my driver-side door, that I could barely get into my car, effectively preventing me from leaving for a second time. Within minutes, another individual arrived on property and entered his residence. While I was trying to process what happened, they drove past me at a high rate of speed. At no point should a customer feel blocked in, threatened, or fearful for their safety--especially by someone who identifies themselves as management and lives on-site with access to tenants' belongings and personal information. I reported this incident on the corporate website and spoke with management the next business day. No one followed up. I strongly urge anyone considering this facility to think carefully. Allowing an employee to behave this way without accountability is deeply troubling

From the owner: STOR-N-LOK Self storage is dedicated to providing you with the best in customer service. Below are…read morethe answers to many of the most common questions. If your questions are not answered here, please feel free to contact your nearest facility and speak to one of our Self Storage Professionals. For directions, please click on the location you are interested in and enter your address. At Stor N Lok we offer Low Monthly Rentals No Deposit U-Lock, U-Keep Key 7 Day Access Computerized Gates Video Surveillance Perimeter Fence Resident Managers Regular & Temperature Controlled Storage Spaces Moving Supplies Boxes Fax & Copy Services Truck Rentals Parcel Shipping