We love this storage unit Angie is very helpful and one of the sweetest people you will ever meetread more

New company, raising prices and not caring about contracts and deals in place and no one will…read moreanswer you or call you back. Awful customer service. Stay Away.

Kathy was very knowledgeable, and friendly. Storage units are well kept. Clean facility. Looks like…read morevery good security. Prices are reasonable.

I have been using this storage unit for a couple of years…read more It's a very clean facility and the people that work there are always friendly and helpful.

Been storing a lot of extra household items here for almost 6 months now and haven't had any…read moreproblems. It was easy to find a climate controlled unit and while we have only talked to someone at the office once, she was friendly and responsive.

Nice place, but they lock you out of the public bathrooms after the office closes- even though the…read morerestroom is in the storage area! Terrible.

In less than a year my storage has gone up from $120/ month to now $318/ month. Do not rent here…read more If you move in with a special price it will only be honored for 1-2 months. I specifically asked when moving in and the girls said price could go up but not more than $50. $200 in less than a year. Horrible!!!

Tina the store manager was absolutely amazing and such a God send!! I have had a nightmare cross…read morecountry move and the driver who was delivering was saying he couldn't deliver my stuff to this storage facility. Tina walked him through exactly how to get the 18 wheeler in and also took a stand with them to not charge me extra. I am truly beyond grateful!! ~ Tanya

My experience here has been perfect. It's clean, well run, and it seems perfectly safe. The guy…read morerunning it is great. Prices seem fair, and they gave me a good deal on my second unit. You need to look for it, though, because it's tucked away on a side street in Brentwood.

Not sure how to give a storage facility a review, but these guys definitely deserve 5 stars…read more Wonderful to work with, good rates, easy to access. Save yourself some time and call Herb, he'll get you sorted out.

Good location, super friendly service, but the "grounds" could use a bit of an update out back…read more Fair rates, overall good experience.

This place is convenient and meets all of my storage needs 110%. I highly recommend using this…read morefacility if you need storage. Larry, the facility manager, has been very helpful to us.

Just ended my need for a storage unit and Rick at Alpha Mini-Storage made the whole process…read moretrouble free. The unit was dry and secure, access was easy and I had zero problems. I highly recommend Alpha.

From the owner: Alpha Mini Storage is one of the first Self Storage Facilities in Franklin. Before the big chains…read moreand high prices for services that most people don't need, there were the small facilities like Alpha that provided for secure, easy to access storage for businesses and individuals who needed extra storage. Unlike the big chains, Alpha is managed by the owner, Rick Puncochar, a resident for over 25 years in Williamson County. We are located at 140 Alpha Drive in Franklin, approx 3 miles south of Downtown off Columbia Drive or 2 blocks north of the new Target Shopping center at the intersection of Mack Hatcher and Columbia Pike.

The customer service is HORRIBLE! The property manager is very nice, the problem is that she's…read morehardly ever in the office. We have wasted more time driving back and forth to find her in the office, just to get a small task accomplished like turning in a lock or bringing in proof of insurance. Public Storage needs to make sure someone is always available to help customers during business hours. I shouldn't have to waste time and gas trying to track down the manager. I can't even get help on the phone!

This place is the best on every level. Dana at the front desk was very helpful, we were unloading…read moreour truck & she brought down a couple of carts for us. The elevators are bigger making it easier to move big items. Oh & the carts are much easier to maneuver & there quite a few of them. It's super clean and you can actually tell the a/c is on so you know your stuff will keep quite well. Excellent service!!! Now, the only thing that truly needs to change in ALL of storage & rental world is the ridiculous "stock-market pricing"! One day the price is x & then 2 days later the price has gone through to roof. This is just a legal way of gouging customers! It's infuriating!!!

Great rates, excellent customer service experience signing up on line with the manger calling to…read moremake sure all went well. Nice clean facility with easy access 24 hours daily.

ASHLEY was my entire experience! She is absolutely a treasure of a soul. Not only could I feel her…read moresincere smile through the phone, the joy in truly helping others is felt. I called the general cubesmart phone number 3 different times and almost none of the representatives could answer the basic questions of storage specs. Once I was transferred to the manager (Sweet Ashley) of the facility I was interested in, I was blessed with the sweetest voice. Ashely was super knowledgeable and instantaneously knew all the answers to my questions and was willing to help me find the right storage that fit my needs. She secured my space with a reservation and in the most respectful way, let me complete my paperwork in the comfort of my own timing. If it wasn't for her, my stress level would be through the roof. Please promote her to the highest position possible. She is an asset to your company and deserves the best! Above, was my first review left on Google. Fast-forward a month later, just when I thought this storage location couldn't get any better, they literally over achieve with flying colors. Every single person on this staff team is a gem. They really are more than just a cubesmart facility, they genuinely care about their customers. A small incident took place at this location and the way this ENTIRE team handled it was impressively amazing! Their customer service is top tier, but their hearts are even greater. I don't think I'll ever go to a different place ever. They are friendly, caring, and honest people. The way that they rally behind their customers is admirable. There is no task too small for this group of amazing humans to handle. They're a bunch of heroes. Shout out to Aaron & Ashley who helped us move our things when they didn't need to. I know that was a lot of extra work you gems didn't have to do. You rolled up your sleeves without hesitation & made the transition run so smoothly. Julie, Judith Karen & Sineda, Thank you for always going out of your way to keep us in the loop with all the details. For the phone calls, the emails, the friendly voices on the other end of the line & for handling any situation that rolled your way. We appreciate all of you guys more than words can describe. We couldn't be more thrilled to return to your location in the near future. As an out of towner and states away, I am worry free when leaving our belongings with you guys. You're the bestest of the bestest! We adore you guys!

Great storage unit fast to rent and friendly staff! Got to look around multiple times to find the…read moreperfect unit!! We have been using this storage facility for almost two years now, the prices do keep rising which is annoying and I have found cheaper places but since i'm not local we can't move our stuff around so easily. Overall the customer service is great at this location. All facilities raise prices after a few months and then you have to pay admin fees so overall it's not always cheapest to hop around..

Exxellent service, tour, and information prior to renting space. We were given several options for…read moreunit sizes and locations within facility. Check-in and rental agreement was quick and easy. The facility is spotless too!