I used Extra Storage in California and was very pleased. And now that I'm here in Houston for a…read moreyear, I thought about them again to store my things because of the price for one, but mostly Extra Storage Facility kept my things nice. In California, I had the inside building storage. I practically had everything in that one, furniture, clothes, shoes, suitcases, camera equipment, and Christmas decorations; there was no damage from the weather. And although I have the outside storage in Texas, I have just my luggage and boxes in this one; it will be the same way, with no damage because of how well the doors are sealed. One more thing, I like the easy access, a simple code, and a key!

This was the first time I've gotten a storage unit, but that has got to be one of the easiest thing…read moreI've ever done in my life. I signed on via website which was easy to use and fast. Easy to access, easy to find, the storage unit was clean and ready to go. Clear instructions. They provide a brand new lock. The facility was clean and well lit. A+ experience

Very safe and good management. Easy to communicate, 24hrs…read morehelp available. I rented a spot for my Semi truck.

Absolutely the easiest and effortless experience I've had signing up for storage. From online to…read moreparking, such a breeze! Thank you so much

Great location, easy access and fantastic employees. Only reason we are leaving is because we're…read moremoving out to the country and it won't be close for us Definitely recommend.

Decent location and friendly staff. Just kind of disappointed my rate went up $8 a month already…read moreafter only being there 3 months.

I returned a vehicle after putting a little over 6 gallons in it. It was after hours and I dropped…read morethe key off in the box. 2 days later, I get billed $56 additionally on top of my rental fee. I called this them and told them I am being overcharged and a lady picked up and told me I'd have to call uhaul's 800 number. Makes no sense to report it to uhaul when you are the one I am having the dispute with. I called uhaul. Uhaul is saying that storage 290 was claiming I returned the gas tank on 1/4 but received it almost full. That is literally impossible as I used 90 miles and the odometer shows that. But they're claiming I used that much gas. The uhual lady confirmed their vehicle is about 15 mpg; which adds up to exactly how much gas I put back in the vehicle. I told the lady, how can I use about 150 miles worth of gas in 90 miles? Even when I filled the tank, it wasn't even half way. The uhaul customer agent saw what I was saying made sense. Take a guess what uhaul did? You guessed it; they called 290 storage. The exact same thing I was trying to do in the 1st place. She got off the phone with storage 290 and said the lady kept saying she double checks everything. That doesn't answer the question as to how the odometer shows I used 90 miles but the gas their claiming was used is about 150 miles.So uhaul is now transferring this to their district manager to investigate. I will update my status. Long story short... don' use this place. They tried to overcharge me $56. I will report them to the BBB if I don't hear back soon. Update: Literally, 30 minutes after this review was posted, the owner emailed me and told me she would look into my concerns. About 15 minutes after I got that email, a district manager got a hold of me and did refund me the $56. In talking with him , he did admit that based on the miles I drove the needle shouldn't have moved more than 1/4. I am changing my rating from a 1 star to a 3 star. I can't give it higher than a 3 star based on what occurred but I will give credit to the owner. She was swift in responding and very professional to me and uhaul did correct the mistake.

Its clean and roomy for our travel trailer. Cindy was so helpful to help us get the storage unit…read morethat we need. Prices are reasonable and the rates were clearly explained. And in a great location.

I went in to ask about pricing for a specific sized unit and the woman behind the desk spoke to me…read morelike I was an absolute idiot. I wish I had got her name. They're cheap but they must underpay their employees or something because she was very rude to me. I'm definitely taking my business elsewhere.

EVERYTHING! My daughter came home raving about their stellar service! She was quite impressed with…read moreboth representatives with whom she came in contact. Her experience began with great customer service over the phone, with all agreements made promptly fulfilled. She was impressed by Crystal, who was extremely accommodating, helpful, and kind. My daughter was traveling all the way from Cypress to Alvin, and Crystal made sure that she was well taken care of, alleviating any stress typically associated with a big move like that. We HIGHLY RECOMMEND CY-FAIR STORAGE!

Good facility. No issues. Ive used them a couple times. Had an outdoor unit for a motorcycle, and…read morea climate controlled unit. No leaks or mice.

We have done business with them many times over the past few years with no problems. I appreciate…read morethat they are small business but I do wish it was easier to get them by phone during business hours instead of the a voicemail. Fortunately, it is rare that I need to contact them. We pay our bill and park our stuff on the lot and feel like it is a secure and protected property. Good, fair pricing.

Not only were the prices fair but Jeff was Amazing from the beginning to the end. I think he is…read morejust a very kind man being used as a vessel for the Kingdom of God. Jeff went above and beyond in making me and my mom feel comfortable, giving us details about the storages. He even helped me physically move my stuff INTO the storage-AFTER his shift one evening! I don't think this should be a requirement obviously for future employees. But it just goes to show the effort and heart of Jeff. He is a an employee that not only is rare, but hard to obtain in any company. He did mention he was new there with the company but I would think he was the owner of the place by the self-commitment and dedication that I saw in Jeff in going the extra mile Everytime. He deff deserves a raise and a lot more responsibility and tools to uplift the storage and help make it more efficient and successful. He is reliable, stays late and does more work than asked. Who wouldn't want that? Take care of Jeff and Jeff will take care of your business.

First, the manager, Jeff, is friendly, helpfu, and always working on improvementsl. He offers…read moreassistance if I need it. On a hot day, he offers a bottle of water. Second, monthly payment can be set up automatically, saving me from late charges.

The storage area was very clean and well-kept. We got the storage on a special rate that stayed for…read morethe remainder of the time so, so the price was great. We never had any problems here. There's a restroom in the hallways, a dumpster in the back if you need to discard old boxes etc, and the people never bothered us at all. We did have one issue: they assigned us a unit that was already in use. It was the weekend, so we had to pick an open locker and just put our lock on it. They corrected the mistake on Monday, reassigning us the locker we'd used.

I'd made some last minute decisions about moving and Katie the owner worked with me to get me a…read morestorage unit as quickly as possible even though it was on her off day, it really helped a lot and was much appreciated