This property advertises a secure gated facility. Be aware that the gate does not work and there…read moreare no cameras what so ever. I parked a family member's 12 foot haulmark trailer in one of the rental spaces in the back of the facility. Someone came in one day and hitched it up and drove off with it. No one even called us to tell us someone took it. When we went to start moving some things out, the manager's brother (who is not an employee of L&L) told us that we had arranged for it to be moved. The facility is managed by a Real Estate company out of Tallahassee called Mattox Realty. The owner, Steve Mattox, informed me that since I signed the lease agreement but parked a trailer that belonged to a family member rather than myself, he was not repsonsible for the loss. Stear clear of this storage facility. Your things are not safe and they write the agreements to almost ensure no responsiblity for any loss. But they are very quick to charge your credit card every month.

Bought a 30 x 80 shed with Carolina Carports. Took a while to deliver, but absolutely worth the…read morewait. They did an incredible job. I got color-matched screws, 26-gauge steel, and a 12-gauge frame, rated for 170 mph. I saved thousands on Carolina's sale. I couldn't be happier with Shed Ranch or Carolina Carports. Mike and Kent are the guys! Caolina's crew was terrific.

Today was an exciting day. I had my brand new pump house installed and met a celebrity Mr.Ken…read morehimself. There was a situation that arose during placement ( no fault of shed Ranch), but what amazed me how true they are to their slogan " we treat you like family!" Mike arrived to assist in resolving the issue without incident. I'm proud of their slogan that convinced me to acquire my new pump house thru them. I wholeheartedly appreciate their dedication and commitment to true customer service. It's their product and they deem to satisfy the customer at all levels. Thank you Shed Ranch for your professionalism and satisfactory service. Ken, tell Mom she's true to her slogan. I felt like family!! Pic is with a thousand words..... AM

I was put off by the attitude of the one mover, they sent three. He was the one in charge. He for…read moresure knew what he was doing with moving things and had to direct the other two. It was just incredibly stressful and I could not wait for them to be gone. I'm older. I used to be able to do things on my own and I can't anymore. Letting people into your home and handling your personal things is stressful in itself. I felt the leader was disrespectful and made fun of me being older. I'm not sure why that's ok in today's society but it seems so. He made constant noises and when he called for me to ask a question it was in a high pitched weird voice, sort of imitating a cat. I did at one point tell him I was not sure if I should be offended by his high pitched woman voice imitation- trying to give him notice to stop. He did not. It did seem as his two helpers were made a little uncomfortable by it also. They moved my stuff, thought it was made more stressful than it needed to be, and I probably won't use them again. The person I spoke to on the phone was polite - too bad he didn't do the move.

Extremely disappointed with customer service. I had booked a move for July 31st but had to cancel…read moreit because of a family emergency. I called MULTIPLE TIMES throughout MULTIPLE DAYS. Now, I checked the hours and thought "well, maybe the hours have changed due to COVID, so I'll call later in the day to see if they'll pick up." They didn't. The first few times I called, no one answered and I tried to leave a voicemail. Mailbox was full. Understandable. I call the next morning, no one picks up, and I was able to leave a voicemail. Sounds to me like they emptied the mailbox which was great. I wait two days, and no one calls me back. I call several more times, and leave another voicemail. I WAIT TWO MORE DAYS, AND NO ONE PICKED UP. In my voicemail, I also wanted to ask if the $100 I deposited was refundable because when you book a move, you need to put a $100 to secure your booking. So, I got fed up of waiting to call the next day and sent an email asking to cancel my move and ask if I could be refunded. I wake up this morning to an email, an AUTOMATED EMAIL, that my move was canceled. Okay, that's good. My original objective was done. However, the fact that no one wanted to answer my simple question of a refund was already making me angry. I called this morning twice to ask about the refund. And again, it went straight to voicemail. The first few times I called, I figured it was because of COVID and I'd been lenient. But now that it's been over a week, I'm done being patient. Had someone picked up to tell me they're understaffed or even mentioned it in the voicemail, I would've understood. 1) ALL of my calls were ignored and NO ONE thought to call me back even AFTER I left two voicemails 2) They clearly didn't care when I voiced my concerns in an email that I simply wanted answers for a refund and a cancellation. Cancellation was done but I guess they figured it would be easier to just cancel the move without having to deal with a paying customer. 3) I had heard great things about this moving company and saw so many great reviews about their services. This was a huge let down. Customer service is a big part of what makes someone want to pay for your services. Next time, when I move, I think I'll just stick to moving furniture myself.