I have had a locker here for many years. Live in a condo and there is never enough storage space…read more Love the hours-open so many hours. always clean and very well kept. I have tried other places, but in my opinion this is the best. The only concern I have is the washroom. I wish it could be kept cleaner, but realize they can't go in and clean it after each person uses it. I would recommend this storage locker for sure.

A nightmare of an experience. The worst customer service and support money can buy. Overpriced,…read moreunorganized, unresponsive and unsafe. Moved in for a year to see prices increase, basic needs not met around the facility, and staff who don't care. Moved out to save money and gain peace of mind. Terrible.

SCAM ALERT!! Raised rent $150 a year first payment claiming they miscalculated. Refused to honor…read morethe contract I signed.

(Now four years after I wrote this review in 2015 the manager recently contacted me to let me know…read morethat they have fixed many of the issues that earned it a two star review from me. I have bumped my rating up to 3 stars mostly because they installed an elevator so you won't have to haul boxes up and down stairs like I did). HOURS - Have you looked at their site? Did you notice how they don't post their hours prominently? That's because it closes at 7 p.m. on weekdays, and 5 p.m. (FIVE!) on weekends. (edit: the manager says that after hours access may be possible) GETTING WET - There is a nice little garden in the front of the building. I began to resent that garden after the time that I arrived hauling a heavy suitcase and found that a sprinkler had been setup spraying across the only ramp up to the main entrance, forcing me to get soaked on my way in. (Did I mention that they don't care about their customers, or at least not as much as their sunflowers?) PARTIES - I once had problems accessing my unit because access to the storage units was going to be cut off early that night because there was going to be some kind of political gala held in the garage area of the building. (Why?!) Shamefully, there was no email warning about this. (The manager says that although they continue to host parties here - something you don't have to worry about at most STORAGE FACILITIES - that customers will be warned about early closures). DRIVING - If you are driving there from the north, it is very difficult to turn into their parking lot. Finally, those storage units aren't sealed at the top, so anyone with a ladder could easily access the contents of your unit.

I rented a small storage unit at this facility from 2014 to 2023…read more The service was smooth and easy. They provided for all my storage needs, moving in and out. Staff were friendly and conscientious. Facilities are well run, up-to-date and clean, including bathrooms. They even provided complementary water, coffee and chocolates in the office. Nice details! Pro tips: 1. If you are storing things long-term, like me, remember to put a dust cover over your boxes and other items and bring cleaning/dusting supplies when you are moving out, as you will be surprised how much dust can build up over time. (This is not a reflection on the cleanliness of the facility. Its just what happens in a space that hasn't been dusted for 11 years.) 2. Also remember you need to give 27 days notice before moving out. They were cool about waving this for me because I was a long term renter but may not do this for you.

A convenient location hidden within the concrete jungle of East York. The staff are very…read moreaccommodating and knowledgeable. The company's innovative services are new concept mixed with the old makes their services and facilities worth renting

Decent temperature control storage. Nice and clean. Good service from staff. Looks safe. Rent is…read morereasonable.

Have been a loyal client for 2 years. Appreciate the safety, cleanliness, hours of op, politeness…read moreof staff and other clients. They do appreciate loyalty.

**Title: Incompetent and Untrustworthy Storage Facility**…read more This storage company is completely unreliable. They messed up my contact information and almost auctioned my belongings without proper notification. They called me on the auction day, demanding immediate payment, and only accepted cash or debit, claiming they don't trust credit cards due to potential chargebacks. This policy is absurd and highly inconvenient. The next month, I purposely withheld payment to see if they would use my corrected contact details. At 45 days overdue, they left a voicemail asking me to come in and pay, saying I could use cash or card. When I arrived with my credit card, they refused it, citing a made-up "policy." The staff also refused to connect me with a manager until I had to become belligerent to get them to comply. I asked to see their business license, which they must have to operate in Toronto and conduct auctions, but they refused, insisting they needed some authority to show it to me. I informed them it should be posted on the wall, but they still wouldn't show it. Their communication is terrible, their payment policies are inconsistent and unfair, and their customer service is abysmal. The manager admitted they avoid credit cards due to chargebacks, but that's no excuse for misleading and mistreating customers. Avoid this storage facility at all costs unless you want to deal with incompetence and dishonesty. If you're in the market for storage. Use Sentinel Storage or Access Storage, Canada's number one storage companies.

Very clean and organized facility, Great people to deal with, rates are more than acceptable…read more Secured and video CCTV 24/7. Accessible hours, all kinds of extras you need for storage or moving as well at really good prices

From the owner: Carnforth Self Storage is a family owned and proudly Canadian company. Our facility is climate…read morecontrolled, clean, and safe with all of our units on the main floor, and individually alarmed. We are competitively priced, with no administration fees, and a monthly billing cycle instead of a 4 week billing cycle. We are also home of the 12 month price guarantee, where we guarantee your prices for 12 months. Carnforth Self Storage is ideally situated near the DVP and also the 401. We have a wide variety of units to choose from to suit all needs. The best part about Carnforth Self Storage is the commitment to customer service we provide. Being family owned and operated, our first priority is to our customers, not shareholders.

Since Apple Storage has purchased the storage facility in which I rent a unit, some three years…read moreago, the rent has almost doubled. Over the last six months I have been contacted at least three times, by email and phone, by the site manager to inform me of a supposed late payment. After much back and forth - me sending bank record proof of automated payments made - it is discovered that I actually did make the payment. I was not at fault. After the most recent (relentless) rent increase I got the payment amount wrong by $0.02. After informing me that my payment was found to have been made after several phone calls, I was told that I still had overdue payment to which interest will apply. How much? $0.02. I consider the repeated emails and phone calls wasting my time - without cause - to be harrassing. As a result, I cannot help but think that Apple Storage is attempting to upset me to such a degree me that I will vacate the unit as the only way to stop this customer service nightmare.

From the owner: Our clean and convenient storage facilities offer a variety of amenities designed to bring you…read morepeace of mind and make your move easier. Rest easy with modern features like a digital surveillance system, well-lit locations, and keypad access. Additionally, many of our facilities offer ground-floor units, complimentary use of carts and dollies, and extra-wide driveways, making truck access and maneuverability a breeze.

I used this storage locker for a period of about five months. The process of setting up and…read morecancelling was very easy. Customer service was very helpful throughout both processes. In terms of pricing, we called around to several storage lockers in the area and this one had the best price. The facility is very clean, well lit and very secure. There are several key pads you need to enter your code into to get in. There are always dollies available to help you move. Would highly recommend !

Darryl was again fantastic to accommodate a storage on short notice 5 mins before store closure. I…read morealways feel that my logistics troubles will be well taken care of by the reliable folks working at 120 wicksteed storage mart.