New self storage facility with loads of space. Very convenient location. Owner Martin was nice and…read morehelp. They even have online signup.

From the owner: Hughestown Self-Storage was created in 2021 by three brothers who grew up in the area. Several…read moreyears ago, the brothers sold a self-storage facility they built from the ground up, but knew one day, they would find the perfect location and build another, larger self-storage facility. Now Hughestown Self-Storage, near Pittston, in Luzerne County, Pennsylvania, was built from the ground up. We offer the highest quality storage units in Northeast Pennsylvania at competitive prices. We value customer satisfaction and strive to provide professional service to every person who rents a unit online or visits our office. Our self-storage units are perfect for individuals or businesses looking to store items short, or long, term, with rental units offered conveniently on a month-to-month basis. Come visit us and see how we can help you lessen your stuff at home or in the office, and know it is safe and secure at our facility.

Whoever I spoke to on the phone gave me absolutely terrible service. She was yelling at me before…read moreshe had even confirmed my name (I was NOT the individual she thought I was) and proceeded to barely fix the attitude after she realized I wasn't. I am not looking forward to returning my truck to this location.

Customer service like the 80's when people still cared about each other and about doing a good job…read more Everybody in this place is friendly, knowledgeable and eager to help. Felt like I was in the twilight zone as you just don't get this kind of service and expertise with a friendly disposition anywhere anymore it seems. And they were all like this as I observed they were all going out of their way with the customers they were assisting. We broke down on our way to NY a couple days ago, and had arranged for a truck at this location on our way. Had to totally change up reservation and timing, leave our car at the location, get to NY to do a pick up and then back to Scranton where these guys got us set up to tow my car back home behind the UHaul. These guys and gals are dialed in and actually want to help you and they do. Total difference at my drop off spot, place empty, kid up some stairs on the phone while playing video games and me yelling up the stairwell. Still didn't hear me so I had to go through 5 minutes of prompts on the phone before I got their line ringing. He bounds down the stairs, notices me there and say "oh, hey...." Hat's off to the Scranton U-Haul crew, true professionals, and made a difficult trip way, way easier. God bless your crew!

Crystal was awesome Made the entire process very easy. I would recommend this storage company to…read moreanyone.

The supervisor Kim I absolutely love her she's gorgeous inside and out she very compassionate and…read moreempathetic to her customers 10/10

This place be poppin' like George Stepoppon'nopolis!…read more You'll love the green and white color theme and new facility that took over where K-Town's stompyard stood. I'm just so thugged out when I think about all the stuff I can put in their units.

Clean facility, friendly manager, easy access all on 1 floor, 2 entrances. Disappointed in the…read moreprice jumps! Was loving this location until I seen the next rent price. My previous ESS facility that I've used for 6yrs would up the price after minimum of 6mo and only $15-$30 a time when available units were low. Frustrating for this one to raise it by $69 after only 3mo when there are currently 8 available units for my size, so for that I give it 3/5 stars. Otherwise, I would've given it 5/5 if it weren't for the huge price jump in such a short time with plenty of available units left. Has me considering leaving the company as a whole after using them for 6yrs across 2 different moves. Makes me wonder what the next price jump is going to look like in another 3mo, definitely bummed out about it bc I loved this location otherwise & always had good experiences at both ESS facilities.

Beware! If you use a credit card, they will charge and hold your account $10.00 PER SWIPE! So if…read moreyou use a $7.50 washing machine, it's $10.00. If you swipe it for a .25 cent per 6 min drying cycle, they take $10.00 out of your account for 24-72 hours!!! And there are no machines in building that you can swipe your card and just get $10.00 in quarters to use in their machines. No signs on ANY machines letting you know this either. So....use cash or stay away.

Super nice woman helped me set up my storage unit and walked me through samples to decide on a…read moresize. The mascot of the place "Moose" is a sweet distraction for anyone waiting. Storage units are hard to come by right now but I got on a waiting list and had a unit within a short time that fit my needs perfectly. I would definitely recommend this business. They have a safe and secure setup and different sized units. To accommodate as well as climate controlled should that be needed.

APPALLING. I had…read morejust paid for my storage unit for the month and my partners and I were reorganizing it and the dumpster was locked, so we left our garbage nicely outside the dumpster for whoever opened the dumpster next and took care of it - like they always do. I just received a call from a woman bashing me, making fun of me and yelling at me for leaving garbage next to a dumpster that was locked right by the gate at the storage unit. She told me she had overlooked my unit and to come "pick up my shit" in the next half an hour or my storage unit would be taken from me. There are no signs and I was never told that the dumpster AT the storage unit I paid for was of use for me?? Because why wouldn't it? And the way I was spoken to by this woman was appalling and incredibly unprofessional. Do NOT rent from this place unless you're ready to file a police report over stolen goods and want to be talked to like you're nothing. Moving storage units ASAP. Note: They say they "pride themselves on great customer service and a clean environment". Their customer service does not exist - and if it does, it's basically impossible to find and contact - and there has not been one instance that I have gone into my unit and garbage, bugs, leaves and dirt were not littering the hallway.

I recently decided that some of my furniture was too big for my townhouse, and began searching for…read morea place to store it until I decide what I want to do with it. I began calling around to locate a climate controlled unit. The manager, Liz and her staff were so friendly and accommodating that I knew this was the place to store my things. Not only is this property kept spotless, this week when I went to put a few more things in my unit, I came upon Liz and her staff scrubbing the outsides of all of the locker doors. With the pandemic that we all face I was so impressed and wanted to share how awesome it feels to support a local business that goes to such lengths to be sure we can be safe when using its facilities. Great job, OSS!! Thank you.