Here's what you get with the Hampton Cove Storage Sense. We advised them several times over the years that swallow nests were a problem - no response. They're happy to raise rates every year though! read more

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If I could give less stars than one, I would. Used to be owed and managed by a local family. It was sold to Storage "makes no" Sense who gouge their customers. My rent went up $40 per month for no good reason. Because that amount is not inflation. The person that runs it is rude and disrespectful. Their competition is less and has better, cleaner and nicer facilities. Do not waste your money here. The storage beside Storage "makes no" Sense on James Road has 10x20 for $75 per month not $168. The owner is local and nice. Say no to Storage "makes no" Sense on Hwy 431 and on James Road! Terrible. read more

HORRIBLE - Paige is one of the rudest customer service workers I have ever encountered. She was belittling, unwilling to listen to anyone - and walked out on me. I would never send anyone I cared about to do business here. read more

We have rented a storage building from the Nance Road location for 3 years. They have had a rate increase yearly with this year's being effective December 7, they are going up $22 more a month which is nuts. I just contacted the worker on location and he could do nothing but listen. I have tried to contact corporate about it also to no avail. I can understand a small increase, however, a 13.5% monthly for a long time customer is not cool! I might have to pay $185 for one month, but I can guarantee you it will not be any longer that one month. read more

I have stored my RV at this location for many years. I have to agree with everything that Jill C. said about the prior workers, they were horrible representatives of this business. I know the owner and brought up some of the issues I had with the husband and wife team. He later terminated them and has two new employees there now that are pleasant and professional. I would recommend that you give this business another chance. I have always felt that my RV was safely stored at the facility and the location cannot be beat. RB read more

Hampton Cove Self Storage is the worst business we have ever dealt with. Never have we been treated so horrible. The husband and wife team are only the workers, the owner never shows up. He must be running this business as a tax write off. The husband certainly is not there to promote business. We rented a storage unit from Hampton Cove Self Storage for a couple of months. Only dealt with the wife for storage unit. When we closed on our home, we came by that morning to rent a truck. The husband came out and rudely asked if he could help us. Once we decided on a truck we went back into their office. I need to stress the extent of the smell in the office. Smells like old smoke and gasoline. It is very fowl. My eyes would burn every time we entered. The shirt that the husband had on was stained and smelly. (it was 11 in the morning) The husband and wife team were both in the office that day. He stated that he needed a copy of our current auto insurance, we pulled it up on our phone and he said that we could not email it to him, it had to be faxed so he could have a paper copy. We went home and got it and returned. When we walked in he said "took you long enough". Again, rude and hateful. We handed over our driver's licenses and credit card for the truck and he said he needed $200 in cash for the deposit. Something very fishy about a cash deposit these days, they refused to charge the $200 on our credit card. We are reasonable people and this was the last straw for us. We went to Hertz Rental on the Parkway near Governor's Drive. The deposit for the rental truck was only $150 and they would only take credit cards, no cash or checks. When we showed him a copy of our USAA auto insurance on our phone he said that was great and we were on our way. Must look funny for a Hertz truck to be at a storage facility that rents their own trucks....to this day we have not seen an "Eagle" truck on the road (storage facility's truck) nor have we seen any of the trucks missing. Now we know why. Hertz Rent a Car is Hampton Cove Self Storage is the worst business we have ever dealt with. Never have we been treated so horrible. The husband and wife team are only the workers, the owner never shows up. He must be running this business as a tax write off. The husband certainly is not there to promote business. We rented a storage unit from Hampton Cove Self Storage for a couple of months. Only dealt with the wife for storage unit. When we closed on our home, we came by that morning to rent a truck. The husband came out and rudely asked if he could help us. Once we decided on a truck we went back into their office. I need to stress the extent of the smell in the office. Smells like old smoke and gasoline. It is very fowl. My eyes would burn every time we entered. The shirt that the husband had on was stained and smelly. (it was 11 in the morning) The husband and wife team were both in the office that day. He stated that he needed a copy of our current auto insurance, we pulled it up on our phone and he said that we could not email it to him, it had to be faxed so he could have a paper copy. We went home and got it and returned. When we walked in he said "took you long enough". Again, rude and hateful. We handed over our driver's licenses and credit card for the truck and he said he needed $200 in cash for the deposit. Something very fishy about a cash deposit these days, they refused to charge the $200 on our credit card. We are reasonable people and this was the last straw for us. We went to Hertz Rental on the Parkway near Governor's Drive. The deposit for the rental truck was only $150 and they would only take credit cards, no cash or checks. When we showed him a copy of our USAA auto insurance on our phone he said that was great and we were on our way. Must look funny for a Hertz truck to be at a storage facility that rents their own trucks....to this day we have not seen an "Eagle" truck on the road (storage facility's truck) nor have we seen any of the trucks missing. Now we know why. Hertz Rent a Car is located on 2223 Memorial Pkwy in Huntsville, 35801, 256-551-2774. Open 7:30 am till 6 pm. They were so professional and a pleasure to deal with. No hassle returning the truck. read more